Do you have an interesting experience with an ActiveCampaign product/solution? Would you like to share how you use one or more of our products as part of your business?
We are gathering case study participants in order to promote the practical benefits of our product offerings as well as illuminate their application in a variety of contexts and settings. Case studies provide an invaluable measure of the strength and benefits of our product offerings. More importantly, we want to know who our clients are so that we can build around their goals in the future. As a valued client, your participation is greatly appreciated.
KnowledgeBuilder includes a powerful user / user group system for managing users. It also allows you to connect any number of external login sources into the software in a seamless and efficient manner. You are able to connect to any external sources by using one of our preset login sources or creating your own. Connect to external databases (MySQL, MSSQL, PostgreSQL, Oracle, Etc…), any Active Directory / LDAP source, or literally any other source by using custom login source files.
Active Directory / LDAP Integration…
With your purchase of any KnowledgeBuilder license you are able to integrate with Active Directory/LDAP. Simply go to the “login sources” page and enable the LDAP login source. You can then choose the user group that should be used for your LDAP users.
Various other login sources available…
By default we include a set of login sources that can be used (without any code changes) that include: External ActiveCampaign Products, vBulletin, Active Directory / LDAP. You can also easily create your own login source.
Create your own custom login source(s)…
While we do include some popular login source files, some users may need to use a login source that we do not have a login source file for yet. The process of adding new/custom login source files is quite simple and quick. Often it only takes about 10 lines of code! We have an easy-to-follow tutorial to guide you through the process. And if you have any questions you can contact support and we will be glad to assist you.
Set the order and permissions of each source…
You can have multiple login sources enabled. Thus you can have it check LDAP first, then an external database, and then the local user system. The order is entirely up to you! You can also set the user group(s) for each login source. This allows you to set detailed permissions for each login source.
We just released a couple of new free email templates for download. These templates can be used in 1-2-All (or any email marketing application) to help you with your email marketing campaigns.
We just released iSalient version 2.30.2. This update removes the confusing drop-down based question type chooser and replaces it with a graphic based / friendly new question type picker.
The export page (from the Surveys > Manage page) has also been updated to allow you to either export the survey responses (to a .csv) or the survey structure (to a .xml)
As always - let us know if you have any suggestions or questions!
We recently started work on SupportTrio 3.0. Version 3.0 will be a major update to the SupportTrio Help Desk product.
We will be incorporating hundreds of changes and additions including such things as:
Rewriting the majority of the backend code
Improving the speed and responsiveness of the entire application
Leaving 99% of the source code unencoded
CSS Based admin/public interfaces
Escalation system
SLA Management
External Login Sources
Much more….
While we have our development plans - we still want to know what you want to see in SupportTrio 3.0.
Let us know what you want changed, what you wish was added, general feedback & comments, etc… Your feedback is greatly appreciated and will be taken into consideration for SupportTrio 3.0.
Are you looking to have your own custom email template for your email campaigns? Our template customization services are here to assist you with that. We can create a appealing email template and ensure that it will work in the majority of email clients!
KnowledgeBuilder 3 has been released. If you haven’t heard what’s new, go ahead and review the list of new features.
I’ll touch on some of the interesting ones here.
Let’s face it. It’s hard to get excited about knowledge base software. But that doesn’t mean it can’t be made into an intelligent, well-designed product. KnowledgeBuilder is just that. The front-end includes a major facelift, and the back-end has been completely re-written for much easier extensibility and ease of maintenance. Not to mention - more control for you, the user.
Themes
Right out of the box, you can customize KB to your liking. We prefer our subtle design (and have spent many hours adjusting the CSS), but we understand that it’s impertive users can change the design to fit their organization’s scheme. Changing the theme of your KB is as simple as creating and maintaining a CSS file.
Interface
Regardless of what styles you use, you can be certain your KB interface will behave in effective ways. KB 3 uses Ajax in many areas, in order to create more usable, flexible interfaces. Ajax allows for live-editing, drag-and-drop, and extremely subtle content processing, to name a few. That means a more fluid experience for you.
Search engines
As well as a better experience for users, we’ve also allowed search engines a better avenue to your KB content. Search-friendly URL’s allow your content to be indexed in a more effective manner.
Exporting
We like to think KnowledgeBuilder helps you organize content in effective ways. However, we know sometimes users want to organize it in their own way (like with custom CSS), and this is why we made exporting an important objective for version 3. Included is enhanced PDF export support, as well as export to HTML. Also, you can use the new RSS feeds to aggregate and organize your KB content in your own feed readers.
Importing
Speaking of export, how about import? You’ll be surprised at how easy it is to bulk import articles into KB. You can also do this for Glossary and Word Index terms.
User controls
You’ll enjoy more fine-tuned user control in KB 3. Creating user groups lets you designate privileges as a whole, or to each individual. This provides a much deeper application, which can handle many users while still maintaining the sensitivity of the articles.
There are some exciting changes occurring at ActiveCampaign. We have a number of new updates in the works, KnowledgeBuilder 3.0 is about to be released into beta testing, and we are making some changes in the way you are able to customize all ActiveCampaign products.
The ability to customize ActiveCampaign products is of great concern to us. Customizing sections of the software can be crucial for the product to fit a specific use or direction. Throughout the years we have increased options such as easy branding settings, smarty templates, central language files, a selection of unencoded files, and more. And now….
All future major updates of ActiveCampaign products will be 99% unencoded.
You will be able to modify each and every part of our product. The less than 1% of files that will be encoded only takes care of installing, upgrading, and general licensing. The need for Zend or Ioncube support will remain - but it will not hinder your customization efforts.
We hope this will assist our clients who need custom solutions and are excited to start releasing the major updates of all products with the new 99% unencoded format.
P.S. The first product to be released 99% unencoded will be KnowledgeBuilder 3.0
