It's our goal to empower all parts of your business. That means making sure you always have the important information you need. Here you can learn more about ActiveCampaign's legal policies and guidelines and how they help set you up for success.
Policies that keep your customers safe — and better engaged
Consent, Anti-Spam, and Cookie policies do more than just respect your customers' personal data and privacy. They help you boost customer engagement and improve your email and SMS deliverability.
Obtaining consent isn't only common courtesy, it's required by anti-spam and other privacy and consumer protection laws. These rules and tips can help keep you compliant.
We're committed to giving you the highest level of deliverability possible. Learn about email bounces, unsubscriptions, and complaint rates — and how to avoid causing them.
Build stronger customer trust and loyalty with privacy (including GDPR) compliance
ActiveCampaign understands that your customers' privacy is important to you, so we're on top of everything you need to be GDPR-friendly and mindful of data protection requirements around the world. In fact, meeting your privacy requirements can grow your audience — because your customers will be confident their personal data is protected. Learn more about how ActiveCampaign makes it easy for you to meet GDPR compliance.Learn more
Privacy & Data Protection Agreements
We've put together the documentation you might need under privacy and data protection laws.
We make it possible for you to sign a Data Processing Addendum with us, which regulates the processing of personal data of your customers.Learn more
The Standard Contractual Clauses provide a legal transfer mechanism for the personal data of your customers under the GDPR (updated for the European Court of Justice’s ruling in Schrems II).Learn more
More information about privacy and data protection can be found below.
List of Sub-processors
The identity, role and location of the Sub-processors authorized to process personal data of your customers.Learn more
The California Consumer Privacy Act protects the consumer privacy of California residentsLearn more
The General Data Protection Law is Brazil's first comprehensive data protection lawLearn more
Need more information? Consult our Terms of Service and other legal agreements.
Terms of Service
What you agree to in order to use ActiveCampaign
Acceptable Use Policy
The types of content you can (and can’t) create or distribute through ActiveCampaign
Rules for using the Conversations chatbot
Facebook Messenger Terms
Rules for using Facebook Messenger with ActiveCampaign
Service Level Agreement
Our performance commitments to our Enterprise tier customers
How ActiveCampaign handles your personal information when you use our services
The Minimum Advertised Price Policy sets pricing rules for resellers
API License Agreement
Rules for developers who use our API
Rules for developers who use the App Studio