SMS marketing is a powerful channel to help you reach your audience. There are different types of messages you can send, depending on the context and your goals. These include:
Promotional messages
These are your revenue drivers: flash sales, limited-time offers, new product announcements, event invitations, seasonal/holiday promotions, and exclusive deals that create urgency and drive immediate action.
Transactional messages
These are order confirmations, shipping updates, and delivery notifications that keep customers informed about their purchases. Typically, they have the highest open rates because customers expect and want them.
Informational messages
Informational messages include educational content, tips, and updates that position your brand as helpful rather than purely sales-focused. They build long-term trust and engagement.
Conversational messages
These are two-way interactions that feel personal—appointment reminders with reply options, feedback requests, or customer service conversations.
Ideally, your SMS strategy would include a range of these message types, tailored across the customer journey.