Growth •

The 9 Best Customer Experience Management Software for 2024

Alexa Drake
Alexa Drake

Customer experience management (CEM) software is a powerful tool used by businesses to enhance and optimize their interactions with customers throughout their entire journey. It is designed to help companies understand, measure, and improve customer experiences by collecting and analyzing customer data from various touchpoints. CEM software enables businesses to gain valuable insights into customer behavior, preferences, and sentiments, allowing them to tailor their strategies and offerings accordingly.

What is customer experience management software?

At its core, CEM software acts as a central hub where customer data from multiple channels such as websites, mobile apps, social media, and customer support interactions are collected and consolidated. Through advanced analytics and reporting capabilities, businesses can gain a holistic view of their customer’s experiences and identify patterns, trends, and areas for improvement. This software allows companies to track key performance indicators (KPIs) like customer satisfaction, Net Promoter Score (NPS), and customer loyalty, enabling them to measure the effectiveness of their customer experience initiatives.

Furthermore, customer experience management software enables businesses to personalize customer interactions and deliver targeted experiences based on individual preferences and needs. By leveraging the insights provided by the software, companies can engage customers through personalized marketing campaigns, customized product recommendations, and tailored customer support. This ultimately leads to improved customer satisfaction, increased loyalty, and higher customer retention rates which will give you an edge in today’s customer-centric marketplace.

What are the benefits of customer experience management software?

Implementing customer experience management (CEM) software offers numerous benefits that can significantly impact a business’s success. Here are several key advantages of utilizing CEM software:

  • Enhanced customer satisfaction: CEM software allows businesses to gain deep insights into their customers’ preferences, needs, and expectations. By understanding customers better, companies can personalize their interactions, provide targeted offerings, and resolve issues promptly. This leads to improved customer satisfaction as customers feel valued and receive a tailored experience that meets their specific requirements.
  • Increased customer loyalty and retention: By leveraging CEM software, businesses can nurture stronger relationships with their customers. Personalized interactions, proactive engagement, and prompt issue resolution build trust and loyalty. Satisfied customers are more likely to remain loyal to a brand, repurchase products or services, and recommend the business to others. This leads to increased customer retention rates, higher customer lifetime value, and positive word-of-mouth referrals.
  • Improved operational efficiency: CEM software streamlines and automates various customer-centric processes, such as data collection, analysis, and reporting. This reduces manual effort and human errors while providing real-time access to critical customer insights. By optimizing workflows and automating repetitive tasks, businesses can allocate their resources more effectively and efficiently, resulting in improved operational efficiency.
  • Competitive advantage: In today’s competitive landscape, delivering exceptional customer experiences sets businesses apart from their competitors. CEM software enables companies to stay ahead by continuously monitoring and improving customer experiences. By proactively identifying pain points, addressing customer needs, and adapting to changing expectations, businesses can differentiate themselves and gain a competitive edge.

Data-driven decision-making: CEM software empowers businesses with actionable data and analytics. By tracking key performance indicators (KPIs) and analyzing customer feedback, businesses can make informed decisions based on concrete insights. This data-driven approach helps in identifying trends, predicting customer behavior, and optimizing strategies for maximum impact, leading to improved business outcomes.

How to choose the best customer experience management software

Selecting the appropriate customer experience management (CEM) software for your business requires careful consideration of various factors. 

Here are the primary considerations to keep in mind:

  • Scalability and flexibility: When choosing CEM software, it is crucial to assess its scalability and flexibility. Consider whether the software can accommodate your business’s current and future growth needs. It should be able to handle increasing data volumes, support a growing customer base, and integrate with existing systems. Additionally, flexibility is important as it allows customization and adaptation to align with your specific business requirements.
  • Comprehensive data collection and analysis: Look for CEM software that offers robust data collection capabilities from multiple touchpoints such as websites, mobile apps, social media, and customer support channels. The software should enable you to gather and consolidate data in a centralized platform for comprehensive analysis. Advanced analytics features are essential to extract meaningful insights, identify trends, and measure key performance indicators (KPIs) related to customer experience.
  • Integration and compatibility: Assess the compatibility and integration capabilities of the CEM software with your existing systems. It should seamlessly integrate with your customer relationship management (CRM) software, marketing automation tools, and other relevant platforms. This ensures smooth data flow and enables a unified view of customer interactions across various channels, facilitating consistent and personalized experiences.
  • User-friendliness and training: Consider the usability and user-friendliness of the CEM software. It should have an intuitive interface that allows easy navigation and data visualization. Adequate training and support should be provided to ensure your team can effectively utilize the software’s features. Look for vendors that offer training resources, documentation, and responsive customer support to assist you in maximizing the software’s potential.
  • Security and compliance: Given the sensitive nature of customer data, prioritize the security and compliance features of the CEM software. Ensure that the software employs robust data encryption, access controls, and compliance with relevant data protection regulations (e.g., GDPR). Verify the vendor’s data privacy and security measures, such as regular security audits and adherence to industry best practices.

The best customer experience management software for 2024

There are many options for customer experience management software on the market. These are our picks for 2024.

ActiveCampaign

G2 Rank: 4.5/5 stars

ActiveCampaign is widely regarded as one of the best customer experience management (CEM) software solutions available. It offers a comprehensive set of features that enable businesses to effectively manage and enhance their customer experiences.

ActiveCampaign stands out for several unique features that the software offers:

  • Automation capabilities: One of ActiveCampaign’s key strengths is its robust automation features. It allows businesses to create sophisticated, personalized customer journeys by automating various tasks and workflows. With its visual automation builder, users can easily design and execute targeted campaigns, delivering the right message to the right customer at the right time.
  • Advanced email marketing: ActiveCampaign offers powerful email marketing functionality, including drag-and-drop email design, dynamic content, and personalized messaging. It allows businesses to segment their audience based on various criteria and send highly targeted emails that resonate with individual customers. Additionally, the software provides insights into email performance and engagement metrics, enabling businesses to refine their email marketing strategies.
  • CRM and sales automation: ActiveCampaign combines CEM with CRM and sales automation capabilities. It provides a unified view of customer interactions, allowing businesses to manage leads, track deals, and automate sales processes. This integrated approach facilitates seamless communication and collaboration between marketing, sales, and support teams, enabling them to deliver cohesive and consistent customer experiences.
  • Primary target audience: ActiveCampaign primarily caters to small and medium-sized businesses (SMBs) across various industries. Its user-friendly interface, affordability, and scalability make it an ideal choice for SMBs looking to enhance their customer experiences without the complexity or high costs associated with enterprise-level solutions.

ActiveCampaign’s robust automation capabilities, advanced email marketing features, CRM integration, and focus on serving SMBs make it a standout CEM software. It empowers businesses to automate and optimize customer journeys, personalize communications, and streamline sales processes, ultimately driving improved customer satisfaction and loyalty.

What languages does ActiveCampaign support?

ActiveCampaign fully supports 14 different languages outside of English. Some of these languages include Portuguese, Spanish, Italian, German, French, and Polish.

ActiveCampaign also partially supports Danish, Finnish, Simplified Chinese, Turkish, and Vietnamese.

Which currencies does ActiveCampaign accept?

ActiveCampaign supports U.S. dollars (USD), Euros (EUR), and Brazilian real (BRL).

What is the entry-level pricing for ActiveCampaign?

ActiveCampaign’s Marketing Lite plan starts at $29 per month, paid annually. With this plan, you get all the powerful email marketing and marketing automation features paired with 24/7 chat support, inline forms and form builder, site and event tracking, and access to API and webhooks. No matter what plan you choose, ActiveCampaign has some attractive perks that make it stand out.

Some of these features include:

  • Accelerated onboarding
  • Contact migration
  • Chat and ticket support
  • Customer enablement workshops
  • Video tutorials

Zendesk

G2 Rank: 4.5/5 stars

Zendesk is a leading customer experience management (CEM) software solution, offering a range of features that enable businesses to deliver exceptional customer support and engagement.

Zendesk’s success in the CEM space can be attributed to several unique features it provides:

  • Ticket management: Zendesk offers a robust ticketing system that efficiently manages customer inquiries and support requests. It enables businesses to centralize and track customer interactions, ensuring timely and consistent responses. Tickets can be assigned, prioritized, and escalated as needed, streamlining the support process and improving issue resolution times.
  • Omnichannel support: With Zendesk, businesses can provide seamless support across multiple channels, including email, phone, chat, social media, and self-service portals. This omnichannel approach enables customers to engage with businesses through their preferred communication channels, fostering convenience and enhancing the overall customer experience.
  • Knowledge base and self-service options: Zendesk includes a comprehensive knowledge base functionality, allowing businesses to create and maintain a repository of articles, FAQs, and guides. This empowers customers to find answers to common questions and resolve issues independently. Additionally, self-service options such as community forums and chatbots can be integrated, further enhancing customer self-help capabilities.
  • Primary target audience: Zendesk caters to businesses of all sizes, from small startups to large enterprises. Its user-friendly interface, scalability, and extensive customization options make it suitable for a wide range of industries and customer support needs. It is particularly popular among customer service teams seeking a robust and versatile CEM software solution.

Zendesk is a top CEM software due to its effective ticket management, omnichannel support, and knowledge base features. It addresses the diverse needs of businesses by providing a reliable platform for delivering exceptional customer support and engagement across various channels.

What languages does Zendesk support?

Zendesk provides support in over 40 languages, emphasizing its global reach and commitment to serving diverse user bases. Some of the languages include English, Spanish, Portuguese, Dutch, Italian, and German. 

Visit Zendesk for more details on supported languages.

What currencies does Zendesk accept?

Zendesk accepts several different currencies, including, but not limited to: United States Dollar (USD) Euro (EUR) British Pound (GBP)

For more information on accepted currencies visit Zendesk’s Help Center.

What is the entry-level pricing for Zendesk?

The entry price point for Zendesk’s primary product, Zendesk Support, starts at $49 for the Suite Team, billed annually.

However, Zendesk also offers other products like Zendesk Chat, Zendesk Talk, and Zendesk Guide, each with its own pricing structure. There’s also a bundled package known as the Zendesk Suite, which combines multiple products and starts at a higher price point.

For more up-to-date information visit Zendesk’s pricing page.

Does Zendesk integrate with ActiveCampaign?

Yes, Zendesk integrates with ActiveCampaign. This integration allows seamless data transfer between the two platforms, enabling businesses to track customer interactions and automate workflows more effectively. For instance, it can help support teams view a customer’s purchase history or email interactions directly within Zendesk, providing a more holistic view of the customer and improving the quality of customer service.

For full details visit the ActiveCampaign and Zendesk integration page.

HubSpot Service Hub

G2 Rank: 4.4/5 stars

HubSpot Service Hub is one of the top customer experience management (CEM) software solutions available. It offers a comprehensive set of features designed to help businesses deliver exceptional customer support and enhance overall customer experiences.

HubSpot Service Hub stands out for several unique features:

  • Ticketing and conversations: Service Hub provides a powerful ticketing system that allows businesses to efficiently manage customer inquiries and support requests. It centralizes customer interactions, streamlines communication, and ensures timely issue resolution. The Conversations feature enables businesses to manage customer conversations across multiple channels, including live chat, email, and social media, all in one unified inbox.
  • Knowledge base and self-service tools: With Service Hub, businesses can create and maintain a comprehensive knowledge base. It allows them to build a repository of articles, FAQs, and guides to provide self-help resources to customers. The self-service tools empower customers to find answers to common questions and resolve issues independently, reducing the need for direct support.
  • Automation and reporting: Service Hub offers powerful automation capabilities, allowing businesses to streamline and automate support processes. It provides tools for creating workflows, setting up automated responses, and routing tickets to the right team members. Robust reporting and analytics features provide valuable insights into customer satisfaction, response times, and support team performance, enabling businesses to make data-driven decisions and continually improve their customer experiences.

HubSpot Service Hub primarily caters to businesses of all sizes, ranging from small startups to large enterprises. Its user-friendly interface, scalability, and comprehensive set of features make it a versatile solution suitable for various industries. It is particularly popular among customer service and support teams looking to centralize and optimize their customer interactions and deliver exceptional support experiences.

What languages does HubSpot Service Hub support?

HubSpot offers services in multiple languages including English, Spanish, French, German, Japanese, Italian, Korean, Chinese (Simplified), and Chinese (Traditional).

For more information on supported languages, you can visit HubSpot’s Knowledge Base.

What currencies does HubSpot Service Hub accept?

HubSpot accepts multiple currencies for payment, including US dollars (USD), Euro (EUR), British Pounds (GBP), and Japanese Yen (JPY).

For more currency details, visit HubSpot’s Knowledge Base.

What is the entry-level pricing for HubSpot Service Hub?

HubSpot offers a range of pricing plans for their Service Hub to cater to businesses of various sizes and needs. As of December 2023, the Starter CRM Suite starts at $20/mo if you pay annually. This gives you basic access to 1 shared inbox, 5,000 email templates, calling SDK, mobile inbox, conversation routing, and several other features. 

For more information, you can visit Hubspot’s pricing page.

Does HubSpot Service Hub integrate with ActiveCampaign?

Although HubSpot Service Hub does not integrate with ActiveCampaign, ActiveCampaign offers free migration services. Click here to learn more.

Freshdesk

G2 Rank: 4.4/5 stars

Freshdesk is one of the leading customer experience management (CEM) software solutions available. It offers a comprehensive suite of features designed to help businesses deliver exceptional customer support and enhance overall customer experiences.

Freshdesk stands out for several unique features that contribute to its reputation as a top CEM software:

  • Ticketing and multichannel support: Freshdesk provides a robust ticketing system that allows businesses to efficiently manage customer inquiries and support requests. It consolidates customer interactions from various channels such as email, phone, chat, and social media, providing a unified view of customer communication. The multichannel support ensures seamless customer engagement and empowers businesses to deliver consistent support across multiple channels.
  • Automation and self-service: Freshdesk offers automation capabilities that enable businesses to streamline support processes and improve efficiency. It allows the automation of routine tasks, such as ticket assignment and routing, ensuring faster response times. Freshdesk also provides self-service options such as a knowledge base, community forums, and AI-powered chatbots, enabling customers to find answers to their queries independently.
  • Reporting and analytics: Freshdesk provides powerful reporting and analytics features that allow businesses to gain insights into their support performance and customer satisfaction. It offers customizable dashboards and a range of predefined reports to measure key metrics, track team performance, and identify areas for improvement. These analytics help businesses make data-driven decisions and continuously enhance their customer support strategies.

Freshdesk primarily caters to businesses of all sizes, ranging from small startups to large enterprises. Its user-friendly interface, scalability, and comprehensive feature set make it suitable for various industries. Freshdesk is particularly popular among customer support and service teams seeking a robust and flexible CEM software solution to streamline their support operations, deliver excellent customer experiences, and drive customer satisfaction.

What languages does Freshdesk support?

Freshdesk supports multiple languages. Some of these include English, Arabic, Chinese, Chinese (Traditional), Italian, Japanese, Korean, French, and Spanish.

For a list of Freshdesk’s supported languages, visit this Help Center page.

What currencies does Freshdesk accept?

Freshdesk supports a number of languages to accommodate its diverse customer base. Some include English, Spanish, Polish, Italian, Swedish, Norwegian, and Japanese.

You can visit Freshdesk’s support page for the full list of supported languages.

What is the entry-level pricing for Freshdesk?

Freshdesk offers a free account with limited capabilities. This includes up to 10 agents, integrated ticketing across email and social, access to its knowledge base, ticket dispatch, and a few other perks.

The “Growth” plan starts at $15 per agent per month when billed annually. Features include everything from the free plan plus automation capabilities, collision detection, custom email server, ticket views, and SSL.

For more information on pricing, visit Freshdesk’s pricing page.

Does Freshdesk integrate with ActiveCampaign?

Yes, Freshdesk integrates with ActiveCampaign. The integration allows users to automate contact details based on ticket events in Freshdesk.

For more features and information, you can visit the ActiveCampaign and Freshdesk integration page.

Salesforce Service Cloud

G2 Rank: 4/5 stars

Salesforce Service Cloud is a top customer experience management (CEM) software solution. It offers a comprehensive range of features designed to help businesses deliver exceptional customer service and support, enhancing overall customer experiences.

Salesforce Service Cloud stands out for several unique features that include:

  • Case management: Service Cloud provides a robust case management system that allows businesses to efficiently track, prioritize, and resolve customer inquiries and support requests. It centralizes customer interactions, enabling support agents to handle cases effectively, collaborate with team members, and ensure timely issue resolution.
  • Omnichannel support: With Service Cloud, businesses can provide seamless support across multiple channels, including email, phone, chat, social media, and self-service portals. This omnichannel approach allows customers to engage with businesses through their preferred communication channels, fostering convenience and enhancing the overall customer experience.
  • Knowledge base and AI-powered chatbots: Service Cloud offers a comprehensive knowledge base functionality, enabling businesses to create and maintain a repository of articles, FAQs, and guides. Customers can access self-help resources to find answers to common questions and resolve issues independently. Additionally, AI-powered chatbots can be integrated to provide automated responses, further enhancing customer self-service capabilities.

Salesforce Service Cloud primarily caters to businesses of all sizes, from small startups to large enterprises. Its robust and scalable nature makes it suitable for a wide range of industries. Service Cloud is particularly popular among customer service and support teams seeking a comprehensive CEM software solution that integrates with other Salesforce products and provides advanced customization options.

What languages does Salesforce Service Cloud support?

Salesforce supports a wide range of languages to cater to its diverse user base. Some of the main languages include English, Spanish, French, German, Italian, Dutch, Greek, Romanian, Turkish, Arabic, and Japanese. 

For more details on which languages Salesforce supports, visit their Help Center.

What currencies does Salesforce Service Cloud accept?

Salesforce accepts numerous currencies for payment, including the US Dollar (USD), Euro (EUR), British Pound (GBP), Australian Dollar (AUD), and Canadian Dollar (CAD).

For more payment details, visit Salesforce’s supported currencies page.

What is the entry-level pricing for Salesforce Service Cloud?

The entry-level pricing for Salesforce Service Cloud starts at $25 per user, per month. This pricing tier is designed to provide businesses with basic functionality and essential features for customer service and support management. It offers a cost-effective option for organizations looking to implement Salesforce Service Cloud and enhance their customer experience management capabilities. 

As businesses’ needs and requirements grow, they can explore higher-tier pricing plans that offer additional features and customization options. The pricing structure of Salesforce Service Cloud allows businesses to choose a plan that aligns with their budget and scale their customer service operations as they expand.

Find more information on the Salesforce Service Cloud pricing page.

Does Salesforce Service Cloud integrate with ActiveCampaign?

Yes. By integrating Salesforce with ActiveCampaign, you can automatically update contact information in ActiveCampaign based on changes in Salesforce, ensuring your customer data is always current. This can also enable you to segment your audience and send targeted marketing messages based on interactions with your sales and customer service teams.

For more details, visit the ActiveCampaign and Salesforce integration page.

Zoho Desk

G2 Rank: 4.4/5 stars

Zoho Desk is one of the top customer experience management (CEM) software solutions available. It offers a comprehensive set of features designed to help businesses streamline their customer support operations and deliver exceptional customer experiences.

Zoho Desk stands out for several unique features that include:

  • Ticket management: Zoho Desk provides a robust ticketing system that allows businesses to effectively manage customer inquiries and support requests. It enables teams to assign, categorize, and prioritize tickets, ensuring efficient resolution and timely responses. The system also includes collaboration tools, allowing teams to work together seamlessly and provide consistent support.
  • Self-service and knowledge base: With Zoho Desk, businesses can create a knowledge base with articles, FAQs, and guides to empower customers to find answers to their questions independently. It offers self-service options, such as a customer portal and chatbots, enabling customers to resolve common issues without the need for direct support. This feature reduces support ticket volumes and enhances the customer experience.
  • Automation and analytics: Zoho Desk offers automation capabilities to streamline support processes and improve efficiency. It allows businesses to automate repetitive tasks, set up workflows, and define business rules to ensure consistent service delivery. The software also provides analytics and reporting features to track key metrics, measure team performance, and gain valuable insights for continuous improvement.

Zoho Desk primarily caters to businesses of all sizes, from small startups to large enterprises. Its user-friendly interface, affordability, and comprehensive feature set make it suitable for a wide range of industries. Zoho Desk is particularly popular among customer support and service teams looking for a robust and flexible CEM software solution to enhance their support operations, improve customer satisfaction, and drive business growth.

What languages does Zoho Desk support?

As of December 2023, Zoho Desk supports 17 different languages. Including English, Chinese, French, Dutch, Swedish, Spanish, Japanese, Czech, Polish, and Korean.

For more information on what languages Zoho Desk supports, visit its Help Center.

What currencies does Zoho Desk accept?

Zoho Desk accepts multiple currencies across all of its different product lines. For Zoho Desk, it accepts US Dollars (USD), Euro (EUR), British Pound (GBP), Australian Dollar (AUD), and a few others.

For more details on payment options, visit Zoho Desk’s pricing page.

What is the entry-level pricing for Zoho Desk?

As of December 2023, entry-level pricing for Zoho Desk starts at $14 (USD). This includes 5 email channels, 1 feedback widget, 5 advanced web forms, and access to 1 social media account. The professional plan starts at $23 (USD) and includes 10 channels, 1 department feedback widget, 10 department web forms, and 1 social media account. 

For more pricing information, visit Zoho Desk’s pricing page.

Does Zoho Desk integrate with ActiveCampaign?

You can integrate Zoho Desk with ActiveCampaign via Zapier.

For more details, please visit the ActiveCampaign and Zoho Desk integration page.

Qualtrics CustomerXM

G2 Rank: 4.5/5 stars

Qualtrics CustomerXM is a leading customer experience management (CEM) software solution. It offers a comprehensive suite of features designed to help businesses understand, measure, and enhance customer experiences across various touchpoints.

Features that make Qualtrics CustomerXM stand out include:

  • Experience management platform: CustomerXM provides a powerful and intuitive platform for businesses to design, deploy, and analyze customer experience programs. It offers a wide range of tools and methodologies for collecting feedback, conducting surveys, and measuring customer satisfaction. This platform allows businesses to gain valuable insights into customer perceptions, preferences, and behaviors.
  • Journey mapping and touchpoint analysis: With CustomerXM, businesses can create and visualize customer journey maps to identify critical touchpoints and moments of truth. This feature enables businesses to understand the end-to-end customer experience and make informed decisions to optimize each touchpoint. It helps businesses align their operations to customer expectations and deliver personalized experiences.
  • Actionable insights and predictive analytics: CustomerXM provides advanced analytics capabilities, including text and sentiment analysis, predictive modeling, and data visualization. These features allow businesses to uncover actionable insights from customer feedback and identify trends and patterns. By leveraging predictive analytics, businesses can anticipate customer needs and proactively address issues, ultimately driving customer loyalty and business growth.

Qualtrics CustomerXM primarily caters to enterprises and large organizations across various industries. Its powerful capabilities and scalability make it suitable for businesses looking to comprehensively manage and optimize customer experiences. CustomerXM is particularly popular among customer experience professionals, market researchers, and customer support teams seeking a robust and data-driven CEM software solution.

What languages does Qualtrics CustomerXM support?

Currently, Qualtrics is available in over 70 languages including English, Chinese (Simplified and Traditional), Japanese, Korean, Thai, Vietnamese, Indonesian, Punjabi, Turkish, Russian, Polish, Czech and more. 

See the full language list here.

What currencies does Qualtrics CustomerXM accept?

Qualtrics CustomerXM accepts payment in multiple currencies, including but not limited to US Dollar (USD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD), Australian Dollar (AUD), and Japanese Yen (JPY).

What is the entry-level pricing for Qualtrics CustomerXM?

Qualtrics operates on a quote-based pricing model, meaning the cost is tailored to each client’s needs and use case.

Factors influencing the cost include the size of your audience (number of respondents), the level of customer support required, and any additional features or modules you choose to add to your package.

For more pricing information, visit the Qualtrics pricing page.

Does Qualtrics CustomerXM integrate with ActiveCampaign?

Yes, you can connect Qualtrics to ActiveCampaign to create or update contact information based on survey responses. 

For more details, please visit the ActiveCampaign and Qualtrics integration page.

Medallia Experience Cloud

G2 Rank: 4.5/5 stars

Medallia Experience Cloud is a top customer experience management (CEM) software solution that boasts a comprehensive suite of features designed to help businesses listen to customer feedback, analyze data, and take proactive actions to enhance customer experiences.

Medallia Experience Cloud stands out for several unique features:

  • Feedback collection and sentiment analysis: Medallia Experience Cloud enables businesses to gather feedback from customers through various channels, including surveys, social media, and direct feedback. It offers advanced sentiment analysis capabilities that help businesses understand customer sentiments and emotions behind their feedback, allowing them to respond and address customer concerns more effectively.
  • Journey mapping and touchpoint analysis: With Experience Cloud, businesses can create customer journey maps to visualize and analyze the customer journey across multiple touchpoints. This feature helps businesses identify pain points, optimize critical touchpoints, and design personalized experiences. By understanding the end-to-end customer journey, businesses can make informed decisions to improve customer satisfaction and loyalty.
  • Actionable insights and real-time alerts: Experience Cloud provides powerful analytics and reporting capabilities, delivering actionable insights from customer data. It offers customizable dashboards, reports, and visualizations that help businesses uncover valuable insights and identify trends. The software also allows for real-time alerts and notifications, enabling businesses to respond promptly to critical feedback and take immediate action to resolve issues.

Medallia Experience Cloud primarily caters to large enterprises across various industries, including retail, hospitality, financial services, and telecommunications. Its scalable and robust nature makes it suitable for organizations looking to comprehensively manage and optimize customer experiences. Experience Cloud is particularly popular among customer experience professionals and executives seeking an advanced and data-driven CEM software solution to drive customer satisfaction and loyalty.

What languages does Medallia Experience Cloud support?

Medallia Experience Cloud software serves customers in a wide range of languages, including but not limited to English, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Danish, Norwegian, Finnish, Russian, Polish, Japanese, Korean and more. 

See the full list of supported languages here.

What currencies does Medallia Experience Cloud accept?

Medallia Experience Cloud accepts payment in multiple currencies, including the US Dollar (USD), Euro (EUR), British Pound (GBP), and Canadian Dollar (CAD).

What is the entry-level pricing for Medallia Experience Cloud?

The entry-level pricing for Medallia Experience Cloud can vary depending on the specific needs and requirements of businesses. Medallia offers flexible pricing plans tailored to the size of the organization, the scope of usage, and the desired features and functionalities. For a pricing rate, visit their site and request a demo to learn about their pricing options.

Does Medallia Experience Cloud integrate with ActiveCampaign?

Although Medallia Experience Cloud does not integrate with ActiveCampaign, ActiveCampaign offers free migration services. Click here to learn more.

LiveAgent

G2 Rank: 4.5/5 stars

LiveAgent is a top choice customer experience management (CEM) software solution. The software empowers businesses to deliver exceptional customer experiences with its robust functionality and user-friendly interface.

LiveAgent stands out for several unique features:

  • Omnichannel support: LiveAgent offers seamless integration with various communication channels, including email, live chat, social media, phone, and customer portal. This feature enables businesses to centralize customer interactions and provide consistent support across multiple channels, ensuring a unified and personalized experience for customers.
  • Ticket management and automation: With LiveAgent, businesses can efficiently manage customer inquiries and support tickets. The software allows for easy ticket creation, assignment, and tracking. Additionally, it offers automation capabilities, such as ticket routing and canned responses, streamlining support processes, and improving response times.
  • Reporting and analytics: LiveAgent provides robust reporting and analytics tools that help businesses gain insights into customer interactions and support performance. It offers customizable dashboards, real-time analytics, and in-depth reports, enabling businesses to monitor key metrics, identify trends, and make data-driven decisions to enhance customer experiences.

LiveAgent primarily caters to customer support teams and businesses across various industries, including e-commerce, SaaS, telecommunications, and more. Its flexibility and scalability make it suitable for small businesses as well as large enterprises. Whether a company needs basic customer support features or advanced capabilities for managing complex support workflows, LiveAgent offers a comprehensive solution for optimizing customer experiences.

What languages does LiveAgent support?

As of December 2023, LiveAgent supports 43 languages, including English, Arabic, Korean, Japanese, French, German, Italian, and Brazilian Portuguese.

For more information, visit LiveAgent’s supported languages page.

What currencies does LiveAgent accept?

LiveAgent accepts the US Dollar (USD), Euro (EUR), and British Pound (GBP).

What is the entry-level pricing for LiveAgent?

As of December 2023, LiveAgent’s “Small” business plan starts at $9 per agent per month when billed annually. This includes 1 incoming email account, 3 outgoing email accounts, 10 departments, 1 live chat button, 1 API key, and chat satisfaction surveys.

For more details, visit LiveAgent’s pricing page.

Does LiveAgent integrate with ActiveCampaign?

Yes, LiveAgent has a custom integration with ActiveCampaign. LiveAgent’s ActiveCampaign plugin helps you bring some of the great functionalities of ActiveCampaign into your dashboard. 

For more details, visit the ActiveCampaign and LiveAgent plugin page.

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