PayPal: Post-Purchase Feedback Survey


Who's the best audience to give you feedback on your product?

It's contacts who have recently purchased your product and are the most likely to have been putting it through the paces. Sending a feedback survey a few weeks after the contact has access to the product is a prime time to get honest feedback about what's working and what they would like to see from your product in the future.

Using ActiveCampaign's powerful integration with PayPal, this automation sends an email with a feedback survey a few weeks after an order is completed.

Here's how this automation works:
1. The contact enters the automation when they complete an order with PayPal.
2. The contact waits for two weeks. Feel free to adjust this wait period to what makes sense for your business.
3. The contact is sent an email with a survey link to provide feedback.

NOTE: You will need to build out the feedback survey using ActiveCampaign's form tool or an integration and then add the link to the email once it's built out.

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