Regional data centers in the EU, US, & APAC

Our multi-location setup means that customers in the EU can ensure that their private customer data is stored securely in an EU data center.

We’ve made it easy for you to access your data rights under GDPR: including accessing, correcting, or deleting personal identifying information.

With our dedicated EU infrastructure, you demonstrate a commitment to protecting your customers’ privacy–building stronger relationships and loyalty with your European customers.

Our team is always here to help you safely and responsibly manage your customer data, so you can make sure your business (and each customers’ business) is protected and compliant.

Customers are assigned to the closest data center based on the account’s GEO IP address. We will automatically choose the closest data center that aligns with your account’s region. You cannot change this at this time.

This Help Center article explains how you can find where your contact data is hosted. Please read and review our Multi-Regional Data Hosting Policy for a detailed description of what ActiveCampaign can and cannot host in a specific location.

The first is enhanced stability and control. By opting for regional data storage, you gain greater stability and control over your contact data. This means a smoother and more reliable experience with ActiveCampaign.

The second is simplified data flows. Our EU‑U.S. Data Privacy Framework certification ensures safe data transfers to the U.S., without needing additional protective measures like Standard Contractual Clauses, transfer risk assessments, or supplementary measures. Your compliance efforts are simplified. Learn more about the Data Privacy Framework here.

Trial account data will work the same as customer account data. We will choose the data center that aligns with your region. Once you convert to a customer post-trial, there will be no additional migration needed.

The primary goal of regional data hosting is to close the geographic distance between you and your data, which reduces latency, performance, and reliability. 

As your legal considerations will be unique, we encourage you to consult with your own legal counsel to understand how your organization needs to comply with any applicable laws with respect to your particular situation. To help you meet your compliance objectives, ActiveCampaign provides a range of compliance offerings, which include our certification to the Data Privacy Framework and Data Processing Addendum. Where relevant, these mechanisms will continue to apply in respect of your data migrated to the new data center. 

You will be notified via email that your account has been successfully migrated. Once the migration is complete, we won’t be able to transfer data back to the previous data center.

Migrations typically take less than one hour to process. You will see a downtime maintenance window during this process.

There is no additional cost associated with your data residing in the EU or APAC data center.

You will be notified via email that your account has been successfully migrated.

Customers can still choose to sign ActiveCampaign’s Data Processing Addendum (“DPA”) via their account settings. If you have already entered into a DPA with ActiveCampaign, this will continue to govern.

No. All ActiveCampaign features will be supported when migrated to a new data center. Please note, however, that contact data will continue to be processed in the United States and other locations outside of the data hosting region as described in the MRDC Policy.

ActiveCampaign is currently finalizing a schedule for existing customer migrations. You will receive an email notification at least 30 days before your migration date. If you wish to opt out of the migration, this email will contain instructions to do so. 

Once the migration is complete, we won’t be able to transfer data back to the previous data center.