Regional data centers in the EU, US, & APAC
ActiveCampaign's location-based approach to data residency improves reliability, reduces latency, and helps you comply with your local region's privacy requirements.
Local data residency: The #1 way to manage your marketing & customer data
ActiveCampaign customers in the EU and APAC can now power the same customer experiences in a way that gives you more control over how your data is collected and managed.
- 170Countries covered by our customer base
- 4 b+Automations powered by our infrastructure each week
- 94.2 %Email deliverability across our data centers
- 787 m+Contacts processed through our data centers each week
Protecting your data in a location that makes sense for your business
By keeping your data in your business’s local region, we make sure that you get improved speed and stability, as well as better control over how your sensitive customer insights are stored.
This means you get better reliability, local support in your timezone, and a stronger digital foundation that’s designed with your region’s needs and data regulations in mind.
We’re GDPR-compliant
The EU General Data Protection Regulation (GDPR) is European legislation designed to increase protections around the processing of personal data of data subjects in the European Union.
Data stored within the EU
Our multi-location setup means that customers in the EU can ensure that their private customer data is stored securely in an EU data center.
Stronger data subject rights
We’ve made it easy for you to access your data rights under GDPR: including accessing, correcting, or deleting personal identifying information.
Improved trust with your customer base
With our dedicated EU infrastructure, you demonstrate a commitment to protecting your customers’ privacy–building stronger relationships and loyalty with your European customers.
Ongoing resources & support
Our team is always here to help you safely and responsibly manage your customer data, so you can make sure your business (and each customers’ business) is protected and compliant.
HIPAA compliance for healthcare businesses
Our Enterprise plan delivers HIPAA compliance to help US-based healthcare organizations securely manage patient data and communications.
This allows healthcare providers to automate their marketing, patient engagement, and communication processes while safeguarding sensitive health information–making us a trusted partner in the healthcare sector.
Where is my data stored?
Here are some of the top questions our customers ask about our data infrastructure and services.
Can I choose where my data center is located?
Customers are assigned to the closest data center based on the account’s GEO IP address. We will automatically choose the closest data center that aligns with your account’s region. You cannot change this at this time.
This Help Center article explains how you can find where your contact data is hosted. Please read and review our Multi-Regional Data Hosting Policy for a detailed description of what ActiveCampaign can and cannot host in a specific location.What are the benefits of a multi-regional data center?
The first is enhanced stability and control. By opting for regional data storage, you gain greater stability and control over your contact data. This means a smoother and more reliable experience with ActiveCampaign.
The second is simplified data flows. Our EU‑U.S. Data Privacy Framework certification ensures safe data transfers to the U.S., without needing additional protective measures like Standard Contractual Clauses, transfer risk assessments, or supplementary measures. Your compliance efforts are simplified. Learn more about the Data Privacy Framework here.
If I sign up for a trial, where will my data be hosted?
Trial account data will work the same as customer account data. We will choose the data center that aligns with your region. Once you convert to a customer post-trial, there will be no additional migration needed.
Will regional data centers help me comply with the laws and regulations governing my business?
The primary goal of regional data hosting is to close the geographic distance between you and your data, which reduces latency, performance, and reliability.
As your legal considerations will be unique, we encourage you to consult with your own legal counsel to understand how your organization needs to comply with any applicable laws with respect to your particular situation. To help you meet your compliance objectives, ActiveCampaign provides a range of compliance offerings, which include our certification to the Data Privacy Framework and Data Processing Addendum. Where relevant, these mechanisms will continue to apply in respect of your data migrated to the new data center.
How will my existing data be migrated to a local data center?
These questions cover our initial migration to multi-location data centers, which began in Q1 2024 for customers in the EU and APAC regions.
How will I know when I’ve been moved to a regional data center?
You will be notified via email that your account has been successfully migrated. Once the migration is complete, we won’t be able to transfer data back to the previous data center.
How long does migration take?
Migrations typically take less than one hour to process. You will see a downtime maintenance window during this process.
Is there an additional cost for moving to a new data center?
There is no additional cost associated with your data residing in the EU or APAC data center.
How will I know when I’ve been moved to the new data center?
You will be notified via email that your account has been successfully migrated.
What this approach means for you & your customers
Here are some of the frequent questions around data processing, control, and functionality.
What are the implications for my data processing agreement?
Customers can still choose to sign ActiveCampaign’s Data Processing Addendum (“DPA”) via their account settings. If you have already entered into a DPA with ActiveCampaign, this will continue to govern.
Are there any features not supported by the new data center?
No. All ActiveCampaign features will be supported when migrated to a new data center. Please note, however, that contact data will continue to be processed in the United States and other locations outside of the data hosting region as described in the MRDC Policy.
What happens if I do not want my data to be migrated to a new data center?
ActiveCampaign is currently finalizing a schedule for existing customer migrations. You will receive an email notification at least 30 days before your migration date. If you wish to opt out of the migration, this email will contain instructions to do so.
If my data has been migrated to a new data center, can I move back?
Once the migration is complete, we won’t be able to transfer data back to the previous data center.
Disclaimer: ActiveCampaign’s services are used by thousands of customers, in hundreds of industries all over the world, and we recognize that each customer’s legal considerations will be unique. The contents of this web page do not constitute legal advice. We are not in a position to know whether our services will meet your specific legal requirements, but we encourage you to seek independent legal counsel to understand how your organization needs to comply with any applicable laws. Only your lawyer can provide tailored legal advice to you.
