ActiveCampaign Multi-Regional Data Centers
Our guide to everything you need to know about our data centers
Our multi-regional data centers help improve global accessibility for our diverse customer base spanning over 170 countries
This location-based approach means our customers have the invaluable advantage of data residency in a location that’s strategically aligned with their operational needs.
Our multi-region data centers provide better stability and give you more control over your data. We’re committed to safeguarding customer trust and going above and beyond industry standards. Our secure data infrastructure sets our customers up for global success with a robust and reliable digital foundation that’s designed with their regional needs and goals in mind.
We currently have data center locations across three major regions:
- the United States
- the European Union
- the Asia Pacific Region
This article explains where Contact Data can be hosted by ActiveCampaign and how you can find where your Contact Data is hosted.
Please read and review our Multi-Regional Data Hosting Policy for a detailed description of what ActiveCampaign can and cannot host in a specific location.
Frequently Asked Questions
How will current customers or partners know if they are eligible for one of the new multi-regional data centers?
How will I be notified that I am migrating to a new data center?
What are the benefits of a multi-regional data center?
The primary benefits are:
- Enhanced Stability and Control: By opting for regional data storage, you gain greater stability and control over your contact data. This means a smoother and more reliable experience with ActiveCampaign.
- Simplified Data Flows: Our EU-U.S. Data Privacy Framework certification ensures safe data transfers to the U.S., without needing additional protective measures like Standard Contractual Clauses, transfer risk assessments, or supplementary measures. Your compliance efforts are simplified. Learn more about the Data Privacy Framework here.
Can I pick which data center my data is stored in?
If I sign up for a trial, where will my data be hosted?
What are the implications for my data processing agreement?
Customers can still choose to sign ActiveCampaign’s Data Processing Addendum (“DPA”) via their account settings. If you have already entered into a DPA with ActiveCampaign, this will continue to govern.
Which countries have access to the new data centers?
EMEA countries will reside in the EU Data Center, and APAC countries will reside in the APAC data center.
Please note that, regardless of the data center location, customers’ contact data may be processed in the United States and other countries outside of the data hosting region as outlined in the MRDC Policy.
Should I expect any changes to my account?
The platform will function just as it does today post migration.
When will my data be migrated to the new data center?
ActiveCampaign is building out a schedule for existing customer migrations. We will notify you by email at least a week prior to your migration date. Your data will be migrated to the appropriate regional data center based on your GEO IP address. Migrations will take place between 12-4 am Frankfurt time for EMEA migrations or 12-4 am Sydney time for APAC migrations.
How will I be notified about account migration, and who will receive notifications?
An email will be sent to all account users 30, 7, and 1 days in advance of migration.
How long does the migration take?
Migrations typically take less than one hour to process. You will see a downtime maintenance window during this process.
Is there an additional cost for moving to a new data center?
There is no additional cost associated with your data residing in the EU or APAC data center.
Are there any features not supported by the new data center?
How will I know when I’ve been moved to the new data center?
You will be notified via email that your account has been successfully migrated.
How will my account’s regional data migration help me comply with the laws and regulations governing my business?
The primary benefit of regional data migration is to close the geographic distance between you and your data, which reduces latency, performance, and reliability.
As your legal considerations will be unique, we encourage you to consult with your own legal counsel to understand how your organization needs to comply with any applicable laws with respect to your particular situation. To help you meet your compliance objectives, ActiveCampaign provides a range of compliance offerings, which include our certification to the Data Privacy Framework and Data Processing Addendum. Where relevant, these mechanisms will continue to apply in respect of your data migrated to the new data center.
Can I choose when I want my data to be migrated?
ActiveCampaign is currently finalizing a schedule for existing customer migrations. You will receive an email notification at least 30 days before your migration date. If you need to reschedule your migration, this email will contain instructions to do so.
If my data has been migrated to a new data center, can I move back?
Once the migration is complete, we won’t be able to transfer data back to the previous data center.
What happens if I do not want my data to be migrated to a new data center?
ActiveCampaign is currently finalizing a schedule for existing customer migrations. You will receive an email notification at least 30 days before your migration date. If you wish to opt out of the migration, this email will contain instructions to do so.