Marketing automation to build the perfect hospitality experience
Use automation to level up your customer journey, enhance your booking process, and deliver more engaging guest outreach.
Grow your hospitality business with ActiveCampaign
We make it simple to streamline your marketing workflow and drive results for your travel and hospitality business.
Use powerful automations to personalize your marketing campaigns, eliminate tedious tasks, and simplify your back-end processes. It’s all you need to power frictionless experiences for your prospects and guests.
Effortless booking & confirmations
Cut down on no-shows
Automatically send SMS reminders to drive attendance and offer rescheduling options.
Automate responsive customer service
Use automated emails and texts to gather feedback, reply to customer queries, and send out promotions or rewards.
Stay connected to your most loyal customers
Personalize recommendations
Use customer preferences to segment your campaigns, so everyone gets a unique offer that motivates them to convert.
Connect email, SMS, social, & more
Bring all your channels together, so you can always reach people with the most effective campaign.
Get more out of your contact list
Tag, group, & segment your audience
Build your own way to divide up your contacts by their data, location, preferences, and more. Make sure that every segment is highly relevant and optimized for engagement.
Keep track of leads in our CRM
Use our built-in CRM feature to manage all your opportunities in one place. Our pipeline and deal workflow to follow customers across the entire journey.
Share the right destination with the right people
Tailor every booking experience
Use your audience data to customize your emails, send personalized 1:1 messages, and offer unique discounts to take sales over the line.
A/B/C/D/E test your emails
It’s A/B testing, but now with up to five unique options. Get tangible data on which parts of your emails perform the best, so you can optimize your campaigns for clicks.
Integrate apps for seamless guest experiences
With over 900 app integrations available in our marketplace, you can use marketing automation to manage the entire guest experiences from one place. Connect your payment systems, booking platforms, website, and more in just a few clicks.
How Bodhi Surf + Yoga nurtures new leads
With our marketing automation and CRM tools, Bodhi Surf + Yoga powers effective 1:1 communication to boost engagement and conversions.
303
%
Contact growth
The value of ActiveCampaign is that it makes communication very personal. We don’t look at the guest as just a number. They become part of our family.
All you need for travel & hospitality
Build best-in-class email marketing experiences today with ActiveCampaign’s intelligent marketing automation.
- Email automation
- Tracking & reporting
- Personalization
- Split testing
- Segmentation
- CRM & 1:1 email
- SMS campaigns
- Generative AI
- Drag-and-drop designer
- Forms & landing pages
- Conditional & predictive content
- AI-powered automation builder
Frequently Asked Questions
How does ActiveCampaign help hospitality and travel businesses automate guest communications?
ActiveCampaign enables hospitality and travel businesses to automate every stage of the guest journey, from booking confirmations and pre-arrival reminders to upsell offers and post-stay feedback requests. With powerful automation workflows, you can deliver timely, personalized messages across email, SMS, and other channels, reducing manual work and ensuring a consistent, high-touch guest experience. This approach not only streamlines operations but also increases guest engagement and loyalty.
Can I use ActiveCampaign to send automated SMS reminders for reservations or check-ins?
Yes, ActiveCampaign makes it easy to automate SMS reminders for reservations, check-ins, and other key guest touch points. You can set up workflows that automatically send timely text messages to guests, reducing no-shows and improving the overall guest experience. SMS automation can also be combined with email and other channels for a coordinated communication strategy.
How does ActiveCampaign’s CRM support managing guest relationships and tracking leads?
ActiveCampaign’s built-in CRM lets you manage guest relationships, track leads, and oversee group bookings or corporate accounts all in one place. The CRM integrates with your automations, so you can follow up on inquiries, nurture prospects, and move deals through your pipeline efficiently. This unified approach helps you deliver personalized service and convert more leads into loyal guests.
What integrations does ActiveCampaign offer for booking platforms, payment systems, and other hospitality tools?
ActiveCampaign offers over 1000 integrations, including popular booking platforms, payment systems, website builders, and communication platforms like WhatsApp. This allows you to connect your reservation and payment data directly to your marketing automation, making it easy to trigger communications, track guest interactions, and manage the entire guest experience from one place. Integrations are designed to be simple to set up and help unify your tech stack for seamless operations.
