Alfredo Tinoco

Alfredo Tinoco is a Learning Experience Specialist at ActiveCampaign, where he designs and produces educational content that helps customers unlock the full power of the platform. From Platform Certification courses and onboarding series, Alfredo bridges the gap between complex product features and the people who use them every day.

With a background that spans customer experience and multimedia content creation, Alfredo brings a uniquely human perspective to technical education. Before moving into learning experience, he spent over five years on ActiveCampaign's CX team, most recently as a Senior CX Specialist supporting enterprise clients and partners, where he resolved complex customer challenges, contributed to the team's knowledge base, and developed a deep, firsthand understanding of how people actually use the platform. That frontline experience informs every piece of content he creates, ensuring it's rooted in real user needs rather than assumptions.

Alfredo specializes in translating product strategy into actionable learning, whether that means building certification programs around emerging AI capabilities or creating video-first content that meets customers where they are. He works cross-functionally with product marketing, lifecycle, and analytics teams to make sure educational content doesn't just teach but drives real customer outcomes.

When he's not building courses or scripting video content, Alfredo brings the same attention to detail from his production roots into everything he creates: clear, intentional, and built to resonate.