Have you ever experienced a ‘blast’ in your inbox?
Of course not – it still gets emails. No one literally blew up your inbox. But the term ’email blast’ is popular. So is the tactic.
And even though it can work, you’re probably using it wrong (most marketers do).
Here’s how to do it wrong: Send an email to a huge volume of random, unsubscribed people without warning or purpose.
Here’s another way to do it wrong: Send an email to your subscriber list just cuz you haven’t sent an email in a while.
And here’s the most common way to do it wrong: Send messages that don’t resonate – so that you lose subscribers/purchases and never even realize.
That kind of an e-blast is called spam. Ain’t nobody got time for that.
Your email blast does NOT have to be spam (and after reading this, it won’t be).
Here’s what you’ll learn from this post:
- What is an email blast? (It’s not as destructive as it sounds)
- How to bring your email blast from bad to better with 6 helpful tips
- Forget about A, B, and C, just remember T, S, and A – targeting, segmentation, and automation
- The final word on email blasting
What is an email blast?
An “email blast” is a single email message that gets sent to a large email list all at once. They can be scheduled to go out on a specific date and time, but the schedule is the same for everyone.
Email blasts can actually go by a few names:
- Email blast
- Broadcast email
- Bulk email
- Mass email
- Eblast (because slang is cool)
No matter what you call it, the typical reaction to these types of emails is a scowl and “ugh, no those are terrible.”
Because sending a mass email is kind of like screaming at everyone through a megaphone. At the same time…megaphones exist for a reason. Sometimes a megaphone is exactly what you need.
What’s bad, pussycat? No, no noooo, no (not email blasts).
Email blast: lets everyone get updates fast
An email blast is not your enemy. It can even be a time-saving email superhero (minus the cape).
Here’s the key – your email blasts should supplement your targeted content emails. They shouldn’t be the only emails you send.
Your email marketing plan probably already has some automated triggered emails. Triggers like…
- If you make a purchase, you get a confirmation email
- If you bail on a cart, you get an abandoned cart reminder email
- If you sign up for a list, you get a welcome email series
There are 2 main reasons to send an email blast on top of your triggered emails:
- Big announcements, like sales, new products, or company updates
- Newsletters, like blogs or monthly digests
And we have 6 tips to help you send them successfully.
Create your best email blast with 6 can’t-miss tips
Emails are one of the best (and cheapest) ways to reach your contacts. Do email blasts work? Yes, but only if you do them well.
There are 6 things you need to keep in mind for a successful broadcast email (that doesn’t get marked as spam).
- Use the words your customers use
- Make sure it’s legal
- Measure your email results
- Avoid using attachments
- Only send with permission
- Regularly clean your email list
1. Use the words your customers use
Here’s the thing: it’s not about you, it’s always about your customers.
Waaaaaaaayyyy too many blasts are like “we did this, we did that” or (somehow worse) “since the dawn of time, businesses have…”
Every email should be focused on what benefits you’re giving to people – not about why you’re awesome. Two great ways to do this are:
- Do your research to get audience language
- Literally say “you” instead of “we” or “our”
Talk like a human.
Do you like to be spoken to with lots of convoluted and multifarious articulation and jargon?
Don’t try to find language that sounds important or thoughtful. Use the words your customers use.
Review mining is a great way to do this. Look up online reviews and check transcripts of customer calls to see exactly what your customers are saying about you.
Copywriting wizard Joanna Wiebe wrote this landing page headline copy after she mined hundreds of Amazon book reviews related to her client’s business. And guess what happened?
Over 400% more clicks, that’s what happened.
Copy developed from audience language blew the old copy out of the water. Don’t speak for your customers, let them speak for you.
2. Triple check that your email blasts are legal
(Note: This does not constitute legal advice. If you’re worried about this, talk to your own lawyer)
The law comes first. Because non-compliance can cost you and get your emails blacklisted.
Here’s a fun fact to scare the crap out of you:
Each separate email that is in violation of the CAN-SPAM Act is subject to penalties of up to $41,484.
To offer some perspective on that figure:
According to the most recent U.S. Census data, the median household income for a family of 4 is $57,652.
That’s for four people. Not too far off the cost of just one measly non-compliant email. Imagine paying that amount for multiple emails that didn’t take simple steps to be legal.
No, actually, burn this image into your memory.
And every single one is YOUR responsibility.
All email blasts are required to follow the CAN-SPAM Act. But good news – following the law isn’t complicated.
What does your email blast need to be legal?
- A clear way to opt-out. Don’t make this hard. Unsubscribes are not the end of the world, and people will find a way to leave if they want to. You need to give people a clear way to unsubscribe.
- Permission. Only send to opted-in subscribers. This mistake can cost you big. Not just in fines, but in subscribers (more on this in a second).
- An honest subject line. Your subject line needs to be clear about what to expect from the email. Don’t exaggerate claims for a click.
- Who the heck you are. Your header info should plainly spell out who the email is coming from.
(And also 5: check with your lawyer – because this doesn’t constitute legal advice).
Basically, be as transparent as Casper the friendly ghost. And remember – using an email service provider (ESP) to send your messages doesn’t make you any less liable.
3. Measure your email results
You can follow helpful tips and best practices, but measuring your email blast metrics is the only way to know if they are working for you.
What email metrics should you pay attention to?
- Open rates – How many people actually opened your email (opening is kind of crucial to success)
- Click-through rates – On the CTAs in your message
- Hard bounces – Email that is undelivered because of a bad address (AKA it’s time to clean that list)
- Conversion rates – How many people buy from you after getting your emails
- Unsubscribe rates – How many people leave your list
Why these metrics? Because each one can tell you a specific insight (and potential improvement opportunity) about your email blast.
- The email open rate is the best metric to tell you how many qualified customers are on your list.
- The click-through rate can tell you whether a CTA and email copy is effective
- A hard bounce can be a sign to clean your list and improve your deliverability
- Conversion rates can give you an idea of how well you use segmentation or how good your offer is
- Inversely, unsubscribe rates can give you hints at things that need changing. Unsubscribes happen, so trying to stop them completely a waste of time. What you should pay attention to are spikes in unsubscribes
And (of course) the best way to make improvements in your emails is to know your audience and give them what they want.
4. Avoid using attachments
I’ve sent plenty of attachments, so even I was a little surprised to learn this little tip.
Attachments look like a tiny, insignificant thumbnail in your email, so they shouldn’t be harmful right? It’s true, PDF attachments seem like a simple way to blast out relevant content to your audience.
But before you click and drag an attachment into your next mass email, think again.
Did you know the number one delivery vehicle for malware is email attachments?
Like a small kitten with sharp, retractable claws you don’t see coming.
You might not mean any harm with attachments, but that doesn’t mean harm won’t come your way.
Why shouldn’t you use attachments?
- Your emails get too big. When an attachment makes your message too big, it can cause performance issues for your campaigns (which increases the sending time and ultimately hurts your deliverability).
- Internet Service Providers (ISPs) can call it spam before your subscriber even gets it. No lie, a lot of email blasts can be spammy – and customers aren’t the only ones who notice. The risk of attachment-based email viruses can make your files look like a security threat to ISPs.
- A subscriber might still think it’s spam, even if ISPs don’t. Every time you send a new email blast, ask yourself – “Would I open this?.” An attachment from an unknown sender could be mistaken as a security threat. Any split second of hesitation about your email will likely cause a subscriber to hit the “spam” button and move on – never to hear from you again.
Better, non-spam idea? Use links to your content and pages instead. Links also make it easier for marketers to track content engagement within the email.
5. Only send with permission
Sending emails to people who don’t opt-in is not cool. Period.
Don’t do it.
The best way to make sure people won’t hate you for sending them emails blasts? An above-board, straightforward way to collect email addresses.
So what are the best ways to let people opt-in to your list?
We wrote about 15 different ways to collect emails. These are a few of the top tactics:
- Offer a captivating lead magnet
- Optimize your form design and opt-in copy
- Ask people to share your emails
A lead magnet, also called an opt-in offer or “carrot,” is anything you give your audience in exchange for their email address. It’s one of the most tried-and-true list building tactics out there.
Lead magnet types include(but are not limited to):
How do you offer a lead magnet? With a well-done opt-in form.. These can be in the form of a pop-up (which totally work) or a unique landing page.
And no one wants to fill out a form with uninspiring copy and poor design.
Check out this great example from Darya Rose of Summer Tomato:
What makes this opt-in copy effective?
It highlights a big benefit (a body you love without dieting) while still clearly telling you what you actually get by filling out the form (a free video to get you that diet-free body).
The copy also:
- Uses powerfully emotional language (“get off the dieting rollercoaster”)
- Adds credibility to her expertise (mentioning Darya’s PhD)
- Sounds easy! (just 3 steps, “getting healthy shouldn’t be a struggle”)
Darya plays up the benefits of her lead magnet. The features of the lead magnet are mentioned only briefly—the word “video”—but it’s enough to tell people what they’re getting.
Finally, ask people to share your email. That “Forward” button isn’t just for show! When you create great email content, you want people to see it. All it takes is a simple line in your email: “if you’ve been enjoying this content, I’d really appreciate it if you could forward this email to someone you think it might help.”
It’s really that simple. And people are more likely to spread the good word if you just ask.
6. Regularly clean your email list
*crackling static* Houston, we have a problem