Importing, Exporting, and Sharing Email Templates

NOTE: This feature has been updated. A more recent version of this feature is covered here. Email Marketing…

Login Sources vs. Single Sign-On

When we discussed single sign-on, we mentioned how you can have another application log you into Help Desk.…

Setting up feedback loop with Yahoo

This article is for our downloaded version of our software and is not needed if you use our…

Email Marketing 5.2.5 – Brief Update

We have released Email Marketing 5.2.5, which comes with only one major change (along with some minor bug…

Importing Subscribers From Tactile CRM

When we introduced external connectors for importing subscribers, we included a handful of common software and services to…

Email Marketing 5.2.4 Feature Overview

We've just released Email Marketing version 5.2.4, and I'd like to cover some of the more notable changes…

Email Marketing With Amazon SES

We recently shared some instructions to modify our Email Marketing software to support sending mailings using Amazon SES…

Email Marketing Social Features Overview

The release of Email Marketing 5.2.2 includes improved social features, including social media reporting, social subscriber actions, and…

Search Within File Attachment Content with Help Desk

With Help Desk, it's useful to allow users to search for content throughout the KnowledgeBase prior to submitting…

Using Email Piping For Instant Ticket Creation

Our Help Desk hosted users benefit from minimal technical configuration - once you sign up, you are ready…