by Matt on September 1, 2010
A powerful new feature of Help Desk 3 is Automation, which is the heart of workflow functionality within the software. Everything from simple ticket notifications to service level agreements is powered through Automation. Automation allows you to create functionality as a result of something happening, such as a user submitting a ticket, or a certain [...]
by Matt on August 30, 2010
Our Help Desk software allows you to create custom-filtered ticket list pages based on conditions, called “Views.” Help Desk includes a few default, commonly-used Views to get you started: Open Tickets My Tickets Closed Tickets Spam Tickets Setting Up Views There are a number of conditions you can use to filter on: You can also [...]