Our Customer Success Commitment
We’re so committed to your success, we guarantee it. We’re proud to be the only Customer Experience Automation provider promising excellence in value, service, trust, and access.
Value
You get an industry-leading product for the best value. Flexible options let you pay only for what you need, and add on as you scale.
Service
We provide the best service we can to help you get started and see success faster than you would on any other platform.
Trust
Our platform works as hard as you do to protect your data, provide the stability you need, and help you stay compliant.
Access
We give you as much access as possible. That means making ourselves available, as well as our platform, services, and content.
Value Commitment
- 2-Year Price Lock
- Easy subscription management
- Take a break and come back when it’s best for you
- Only pay for marketable contacts
- We’re happy if you’re happy
If you’re not satisfied with ActiveCampaign, reach out to us, and we’ll try our best to make it right.
* Price lock does not account for possible price adjustments resulting from use of integration partners.
Service Commitment
- Free implementation and migration
- Free accelerated & digital onboarding
- Accessible hands-on training
We bring ActiveCampaign training to you with affordable (and now virtual!) Blueprints sessions that take place year-round. Each session is hosted by a highly trained member of our Education team who provides in-depth instruction in different languages across several time-zones.
- 800+ automation recipes to help get you started
Become an automation expert in no time with our robust collection of 800+ pre-built recipes and recommended automation flows. We’re even offer Predictive Recipes, which provide in-platform suggestions about which automations might be the most useful for your business as you look to grow and support your customers.
- Free online training & support
We regularly update our Help and Education centers with comprehensive Help articles, webinars, and videos that explain everything from getting started to building an advanced automation. You can also reach out to us via email or chat with any questions—our knowledgeable Support team is standing by to help.
- Unlimited community access
- Value-added templates and guides included in your account
One of the biggest hurdles for small businesses is knowing how to get started, and feeling confident in what you’ve set up. We provide email template recommendations and guides so you have “how-to” knowledge at every turn.
- Certified ecosystem of consultants
Search our directory of strategic consultants to find someone with the right skills and strengths to help you implement any process in ActiveCampaign.
Trust Commitment
- Trust with transparency
Compliant: Our highly customizable product and infrastructure helps ActiveCampaign customers maintain compliance with standards like GDPR, HIPAA, and CCPA, so you can grow revenue without sacrificing customer trust.
Customizable: In addition to industry-leading compliance standards, we offer highly customizable session management, and a simple, yet secure, password policy to ensure your customers’ data is safe. Review our security bundle to see just how we go above and beyond for our customers.
Automated: We’re proud of our engineers, and support them with leading security scanning tools that work across every stage of product development and our live environment. We scan code and infrastructure daily, to automatically detect anomalous activity before your data is ever at risk.
Proactive: Data forms the bedrock of your business. Our business is protecting it. We go beyond baseline security measures with offensive engagement that allows us to find and correct vulnerabilities faster than they can be exploited by malicious parties. You can be confident your data is protected.
- Uptime is our priority
- You own your data
- Expert deliverability
Access Commitment
- The right to respond to every message you receive
- Inclusive to businesses around the world
ActiveCampaign has 150,000+ customers in over 170 countries, and we’re committed to being accessible in each of them through a platform, content, support, and trainings in over 6 languages.
- Your ideas made real for a better platform
- Flexible solutions for companies of every size
We believe all businesses should have what they need to create amazing customer experiences. Every ActiveCampaign user has full access to the industry’s only Unified Data Model, which makes customer data across your tech stack (including 870+ integrations) accessible and actionable — and allows for tools and services usually only available to large enterprise companies.
- Delivering on CXA in every channel
