What we shipped

When you open a Deals CRM pipeline view via a shared link and some filters can't be applied — for example, because a referenced field no longer exists — a warning is shown instead of those filters being silently dropped.

Sharing a template that had never been opened in the content editor — and so had no cached preview — previously returned an error. Those templates can be shared; the share uses the template's raw content as the preview when no cached version exists.

Three areas regain correct spacing:

• The Finish and Next buttons in the campaign flow header have their right margin back.
• The Navigation Color swatch on the Settings Appearance page has correct spacing next to its label.
• The lock icon and "Account Security Measures" heading on the Settings Security page have correct spacing, as does the level label below it.

Three screens regain correct spacing:

• The Finish and Next buttons in the campaign flow header have their right margin back.
• The Dark/Light label in Settings Appearance has its left margin restored.
• The "n/4 completed" chip in Settings Security has its gap from the card title restored, and the card content layout is correct again.

Attempting to share a legacy HTML-designer email template previously produced a share link that failed when anyone tried to import it, and left behind a partially created template record. The share request fails immediately with a clear error — "this template version is too old" — instead of handing out a link that can never work. Templates using current editor versions are unaffected.

The segment footer has 32px horizontal padding on both sides, matching the page header, so the save button aligns with the close button above it. In edit mode, the loading spinner is overlaid on the button at the correct size, keeping the button's height and width fixed while saving.

After Active Intelligence creates a campaign from an imported .eml file, you're offered the option to save that email's design as a reusable template in your library. If you accept, the design is available immediately for future campaigns — no re-importing required.

Known limit: This applies to campaigns created from .eml files only. The same offer for campaigns created from HTML is not yet available.

The gap between the last alert and the subdomain banner on SMS pages is now 32px as intended, not 64px.

The list views across Engage — covering Surveys, Links, Flows and Run history, Campaigns, Re-engage, Audience, Storefronts, Agent activity, and the New campaign wizard — have been updated to match the current approved design.

Setting an automation to Paused keeps every contact already in it right where they are — including those waiting on timed steps. New contacts who match the trigger are held at the start and not advanced until the pause ends, so no trigger events are lost.

When you resume, held contacts are released from the start block immediately. If you deactivate a paused automation instead of resuming it, held runs are ended with a pause-specific cause so you can tell them apart in reporting. The paused status appears separately from Inactive in automation list counts.

This feature is not yet available to all accounts. Contact support to ask about access.

The Active Contacts, Contact Trend, and other KPI widgets on the legacy overview dashboard display correctly without an unwanted scrollbar.

When you start a new campaign by copying a past campaign, link actions configured on that campaign's links are copied across. Previously, link actions were lost in this flow. This matches the behavior already in place for campaign duplication.

Tags created by connected integrations — such as Shopify — show their integration icon to the left of the tag name. Tags with no matching integration show as plain pills, unchanged. This applies when the updated contact record is enabled for your account.

Three layout issues are resolved across the automations, campaigns, forms, and SMS index pages.

• Filter dropdowns are sized correctly. Each control sits at its natural width, the search input scales between a minimum and maximum width, and dropdown menus have a consistent minimum width.
• The search icon in dropdowns is corrected. The magnifying glass and placeholder text are the right size and weight.
• Folder cards display at equal widths. A folder with a long unbroken name no longer forces its column wider than the others. Folder names wrap to two lines rather than cutting off with an ellipsis.

Toggle buttons on the automations index page have also moved to the left side, and caret sizes in filter controls are smaller.

Clicking a "forward to a friend" link for a campaign that no longer exists returns a clear response instead of an error.

Public form submissions complete correctly when a custom field option contains legacy data.

Error toast notifications across the platform display with the correct red styling, including background, border, and icon. Previously they rendered as unstyled boxes.

Large numbers on engagement chart axes are displayed in compact notation — 10K instead of 10,000 — keeping charts readable when contact or engagement counts are high.

In folder view on any asset index — campaigns, forms, SMS, and automations — folders that contain none of that page's items are grouped behind a "Show N empty folders" toggle, collapsed by default. Opening it lists them below your populated folders; the label flips to "Hide N empty folders."

A few things worth knowing: the toggle resets each session, it doesn't appear when every folder has content, and it disappears while you're searching (since empty folders are already excluded from search results). "Empty" is evaluated per page, so a folder full of forms counts as empty on the Campaigns page.

The orders widget on the contact record refreshes automatically when new order data arrives, matching the behavior of the customers and conversions widgets. This applies when the updated contact record is enabled for your account.

The Deals CRM pipeline view export includes six additional standard columns: Contact Phone, Account Website, Account Owner Name, Account Owner Email, Account Owner Username, and Account Owner ID. Two new custom-field blocks are also available: Contact Custom Fields and Account Custom Fields, appended after Deal Custom Fields in a fixed column order.

All new fields are selectable in the field catalogue. Account and account-owner fields are omitted from the catalogue when the Accounts feature isn't enabled on your account.

Existing exports are unaffected: columns already in your export are unchanged, and omitting the new fields from a selection reproduces your previous output exactly. Missing account, contact, or owner data yields an empty cell rather than an error.

URLs and email addresses in activity notes are clickable, and multi-line notes keep their line breaks. This applies to deal-task notes, tracked-event entries in the feed, and the detail panel. This applies when the updated contact record is enabled for your account.

On the updated contact and account detail pages, a rendering problem in one section — such as custom objects, notes, tasks, the activity stream, deals, or entity actions — previously replaced the entire page with an error screen. Each section is now isolated, so a problem in one area removes only that section while the rest of the page continues to work normally.

Viewing a contact's activity loads correctly for accounts that have WhatsApp conversation or contact enrichment activity.

Four types of activity that were previously missing from a contact's activity list are now visible, with descriptive labels:

• Closed or started a WhatsApp conversation
• Completed or started a WhatsApp flow
• Contact was enriched, or no enrichment data was found
• Task added, completed, or reopened

Previously these events were omitted with no indication they were missing.

The churn score in the contact overview table displays the correct value.

Campaign cards in folder view show a status chip, so you can see at a glance whether a campaign is draft, scheduled, sent, or needs attention — without opening it. The chip matches the status shown in the campaigns table, so the two views always agree.

Campaigns pending approval show "Attention needed." Series campaigns show "Automation" once scheduled or sent.

Two improvements landed together.

First, Active Intelligence reads far more of your actual email prose when building a sense of your voice. Previously, emails containing links, tracking URLs, or merge tags could be dropped from the sample entirely — now only the links and tags themselves are stripped, keeping the surrounding copy. Across measured accounts, usable prose in the voice model's read window improved from 61% to 98%, and the number of campaigns contributing to the voice model nearly doubled.

Second, voice-informed generation previously required a brand kit to be active. Accounts without a brand kit now receive voice-shaped content across all the surfaces that previously required a kit to unlock it. If you already had a brand kit, nothing changes for you.

These improvements apply automatically.

When Active Intelligence builds an automation, you can see exactly what's happening with each email as it's created.

Steps show a "Writing email" label while the email is being generated, and "Email not created" if generation doesn't complete. A third state is also covered: when a send step's email was never written at all, a card appears in place of the missing preview explaining what happened and letting you know you can open the automation and add the email yourself.

Previously, all three states either showed a raw key string instead of readable text, or left failed and in-progress steps looking identical.

Active Intelligence's question form — the set of questions it asks before doing work — has been updated to work correctly wherever Active Intelligence appears, not just in campaign creation.

The submit button uses the right label. For campaign generation, it still says "Generate campaign." On any other surface, it says "Continue" instead of the campaign-specific wording.

Campaign context travels with your request. The "How does my subject line work?", "Find similar campaigns," and "Send a follow-up" buttons on the campaign summary page pass the campaign name directly to Active Intelligence, so it doesn't have to guess which campaign you mean.

Screen readers get accurate labels. On non-campaign surfaces, the progress bar announces a neutral label instead of "Campaign setup progress," so screen reader users get accurate information about what's happening.

The prediction type dropdown shows labels in your account's language, and the prediction type chart scales to fit your data.

When you answer an Active Intelligence permission card — choosing which steps to allow or skip — your answers are saved and restored if you reload the conversation. Previously, reloading showed the card as unanswered even though you'd already responded.

The transcript also shows the answered permission card itself rather than the plain confirmation sentence the card sent. If a conversation has no saved record (older sessions), the original confirmation is preserved so no decision history is lost. All four answer states are covered: all-Allow, executed subset, all-Skip, and partial answer blocked by a skipped dependency.

Several issues have been resolved:

• Audience no longer dropped on single-list accounts. If your account had exactly one list, the review-and-send panel could show "Choose a list" with a blocker badge even though Active Intelligence had already proposed an audience. Your chosen audience carries through correctly.
• Campaigns send only to the audience you picked. A campaign could previously send to an audience nobody selected when attaching a list with no segment. The send configuration clears any previously held segment when no segment is chosen, so sends go only where you intend.
• Recipient lists chosen during generation are preserved. Active Intelligence reads your campaign's current lists first and merges its suggestion onto them. The applied plan also survives page reloads.
• Spinners no longer run indefinitely. Audience lookups that previously left loading indicators spinning resolve correctly.

Known limit: Active Intelligence reads your campaign's current lists and then writes the merged set as two separate steps. A manual save made between those two steps can still be overwritten. Eliminating that gap requires a backend change that isn't yet in place.

Several improvements make Active Intelligence campaign edits more targeted, more transparent, and more dependable.

Edits stay within the block you selected. When you pick a specific block in the campaign preview and ask for a change, Active Intelligence confines its rewrite to that block only. Previously, a one-word correction could be judged against the whole document and rewrite sections you didn't name.

Campaigns that were locked out of editing are unblocked. Active Intelligence refused to edit campaigns in cases where the service failed to read markup it had written itself. Six root causes are resolved, so campaigns that were previously stuck are editable again.

Fix a single value without a full rewrite. You can correct one specific thing — a price, a URL, a call-to-action label — without triggering a full-block rewrite. Supported operations cover words in a block, an image's source, a link destination, the call-to-action wording, and copying, moving, or removing a section.

Active Intelligence tells you what it left alone. After an edit, you're told that the rest of the email was untouched. This appears when a named change was made and no caveat applies.

Your campaign preferences travel into generation. Values from the intake form now reach generation: audience description, tone, color, typeface, subject line draft, campaign name, language, and attached design. Non-hex colors are dropped with a warning. An unmappable language name is disclosed with an invitation to re-state it rather than silently falling back.

Subject line changes are disclosed. When Active Intelligence trims a subject line to fit an inbox row, removes a merge tag the account doesn't have, or drops unreadable text, you're told about it. Previously these changes happened silently.

Campaign copy and design are faithfully reproduced. A pasted email document is reproduced as given instead of being rewritten. A design you name is applied alongside copy.

Removing a single block no longer removes its entire section. The removal is scoped to the block. When a block is the last in its section, you're told to delete the section instead, and the removal count reports the root of each loss by type — "Removed 1 section" rather than "Removed 4 blocks."

Interaction improvements for the campaign editor. Template cards in the expanded picker are fully selectable. The "Edit" button in the floating action bar is disabled until the design is editable. A template chip, pasted URL, or uploaded file can be sent without a text prompt. When a design you bring loses its layout during parsing, Active Intelligence notifies you directly.

When you ask Active Intelligence to generate a campaign, it reads and applies the audiences you've already built in your contacts, and confirms the outcome in your conversation's language.

Previously, generated campaigns ended up with no audience at all, and the audiences you'd built weren't offered as options. Four separate problems caused this:

1. The audience wasn't being saved to the campaign. The request to attach an audience was going to the wrong address, so the platform rejected it before processing. After that was corrected, a second problem appeared: the platform reads campaign data from a replica that hadn't yet caught up with the write, so the system incorrectly reported failure even though the audience had been set successfully.

2. Your audiences weren't appearing as options. Audiences you create in your contacts are stored separately from classic segments. Active Intelligence was only reading the classic catalog, so named audiences like "Nurture Engaged Subscribers" or "Welcome New Subscribers" never appeared, and the system composed a new segment instead of using one you'd already built. Both catalogs are read and merged.

3. Selecting an existing audience could silently overwrite it. When an existing audience was chosen, the process could re-link it in a way that overwrote its name and deleted its conditions. The audience's resolved ID is carried forward instead, so no re-linking occurs.

4. Audience outcomes are reported in your language. When an audience couldn't be set, the reply used hardcoded English regardless of the language you were using. The outcome travels as structured data, and Active Intelligence describes it in its own words, in whatever language you're using.

This capability is available on accounts where the campaign send configuration feature is enabled.

When you open the Edit with AI menu on a campaign, you see five clearly named edit choices plus a free-text option, so you know exactly what you're asking Active Intelligence to do before you confirm.

Two accuracy improvements shipped alongside the named menu:

Button edits stay on the button. When you ask Active Intelligence to change a call-to-action button, the edit is confined to the button, its column, its row, and the spacers beside it. Previously, a button edit could silently repaint two to four surrounding sections of your email.

Collateral changes tell you where to look. When an edit touches parts of your email you didn't ask about, Active Intelligence tells you which sections moved — "Look in section 2" or "Look in sections 2 and 4" — rather than only how many parts changed. When it can't determine the location, the count-only message remains as a fallback.

When Active Intelligence creates a large automation — for example, a 24-week email series — that requires multiple editing passes to complete, the chat conversation accurately reflects what was built.

Previously, after the first pass, follow-up edits that finished the automation would leave the chat telling you to keep prompting and inventing steps that didn't exist. The chat description is now reconciled after all passes complete, so you see an accurate account of what was built rather than instructions to continue building something that's already done.

This improvement applies when the multi-step automation editing feature is enabled for your account. With it off, behavior is unchanged.

When Active Intelligence runs read-only lookups before asking for your approval, the approval card tells you what it already found — not just what it's about to do.

Previously, every step appeared as pending, even lookups that had already run and returned results. The card now presents completed lookups in plain language with their resolved values, and frames only the actions still waiting for your go-ahead as pending. For example, instead of listing "Look up the TikTok list details" as a future step, the card reads "I found your TikTok Leads list and can create the new Snapchat list with the following settings copied from it."

What's new:

• Four tinted KPI cards with bordered icon tiles and sub-labels showing exact figures.
• A delivery breakdown bar covering messages delivered, read, and failed — with a minimum visible height so even a single failure shows, and real zeros instead of a dash.
• A header with a segmented range switcher, a multi-select channel filter, and an Export button. The channel filter narrows tables; Export writes the current view to CSV.
• A real empty state for accounts with no data, and independent loading indicators per section.
• Large numbers are abbreviated on the short scale, so very large figures display cleanly without precision loss.

Known limits: Column headings and cell values in tables match the current shipped set rather than the design's Sent/Received/Share of sent labels. The range switcher scopes the trend chart only; the channel filter scopes tables only. The area graph doesn't include a dash pattern, hollow markers, or gradient stops. Sorting is not included.

What's changed:

• Conversation list and toolbar use consistent spacing and measurements.
• Thread pane has updated message bubbles and reaction placement, inline notes placed in the transcript by timestamp, a typing indicator, an Active Intelligence replies toggle, and a messaging-window strip.
• Composer has separate Reply and Internal Note tabs with their own drafts, a flattened emoji picker, and an attachment row that stays open while showing attachments. The reply composer collapses to a single line and expands on focus, with image and audio attachment options and a character counter.
• Emoji in message bodies render correctly using the platform's emoji font families, in both bubble bodies and conversation-list previews.
• Contact reactions appear on the message they react to rather than as a separate bubble, with a single accessible label per reaction row. A reaction with no body displays correctly instead of appearing as a file attachment preview.
• Contact panel includes Activity and Notes tabs, a Contact Profile entry, and Nurture, Automations, Deals, and Lists cards with a confirmation toast on enroll.
• Add deal from the contact rail opens the full deal creation modal.
• CRM and note cards show remove controls with Tool Tips, gated on write permission, with bulk actions in an overflow menu.

Known limits: Automation and list memberships reflect the state at the time the contact record was last synced. A deal created from the contact rail is not yet automatically attached to the Engage contact.

Where something live still points at the object you're deleting, an amber "Still in use" panel lists dependents (up to five, with a count of any additional) and a link to review them. The delete button stays disabled until you type the object's name exactly. A safer alternative action appears between Cancel and the delete button where one exists.

Per object:

• Flow (live): runs in flight stop, run history removed, contacts mid-flow miss the rest. A "Turn off instead" option is offered.
• Flow (off/draft): steps and run history removed.
• Link: the short URL stops resolving everywhere it was shared; clicks and revenue stay in Insights.
• Storefront: cards are removed, the short link stops working immediately, click history is kept.
• Survey: questions removed, collected responses deleted including answers written onto contacts.
• Campaign: schedule cancelled while pending, delivery report kept.

Not yet available: Bulk delete, Disable instead for links, and Download CSV for surveys.

Designed emails are generated when you ask for a designed email

Active Intelligence generates plain-text emails only when you ask for one. Previously, account-level tone text such as "like a personal note" or custom instructions such as "no formatting" were read as requests for plain text — stripping images, buttons, and layout from campaigns that asked for none of that.

"Unmet demands" notice no longer appears after successful edits

A successful edit told senders their email "still doesn't do everything you asked for" and listed phrases from system scaffolding — text you never wrote — as unmet requests. Active Intelligence now recognises system text structurally and ignores it when checking your requests.

Dark or image-free styling is applied only when you ask for it

Dark styling and image-free layouts are now determined by your words only. Previously, palette notes or accessibility notes in an account's standing text could cause Active Intelligence to compose a dark email or remove imagery for campaigns that asked for neither.

Photos you attach to an edit are placed in the email

A photograph you attach to an edit turn is placed directly in your email. Previously, attached photos could be ranked against other imagery and replaced with no indication anything had changed.

Photo dimensions are returned by the image search and carried through to the ranking layer. A photo whose orientation clashes with the slot is demoted in ranking but still considered, so every slot gets filled. Photos with unusable or missing dimensions are treated as unmeasured and ranked exactly as before — no change for accounts where dimensions aren't available.

Known limits: Three ranking signals are not yet active. Fit scoring and uncroppable detection require focal-point data; tone matching requires average color data. Neither data type is currently returned by the image source, so those signals will not affect ranking until that data becomes available.

Five of the 16 cards were sending the wrong message when clicked — the intended prompt was missing and a placeholder was sent instead. All 16 cards looked identical and rendered correctly, but clicking one of the five affected cards could never start the right goal. The missing prompts are registered, and all 16 cards work as labeled.

Known limits: The description text for some cards doesn't match their titles — for example, one card is titled "I want to test a lead magnet offer" but described as creating excitement around an event or launch. One card's prompt also duplicates another card's text. These are separate issues not addressed in this change.

Previously, a tiny thumbnail and a large high-resolution photo of the same shape scored identically in ranking, so a small thumbnail could take the most prominent slot in an email over a much larger photograph in the same pool.

The ranking accounts for resolution alongside shape. Photos whose pixel dimensions fall below half the display slot are demoted but not refused. Every slot still fills with the best available option. Photos with missing or unmeasured dimensions are ranked exactly as before — no change for accounts where image dimensions aren't available.

Short requests — like typing "quiz" — used to prompt Active Intelligence to ask you to finish your message, even though you had. The prompt was adding a prefix that ended mid-sentence, so your text looked like the missing tail of an unfinished request. Retyping reproduced the same result.

The prefix wording is updated to a complete sentence ending in a colon, so your text follows as a quoted request. This applies across all 16 languages.

Your account's own font families are available in two places.

Email editor: The redesigned email editor's font picker includes your brand's custom fonts, matching what the previous editor offered. If the font fetch fails, the editor falls back to its built-in list and still opens normally.

Brand kit font picker: The brand kit font picker expands from 39 fixed options to approximately 1,967 searchable open-source font families. A default set loads on open; typing searches the full catalog. Fonts are grouped as "Displays everywhere" (families that need no download) and "Web fonts" (stylesheet-required), with no-download fonts listed first.

If you run a white-labeled or reseller account with ActiveCampaign branding disabled, multi-factor authentication (MFA) error messages no longer show ActiveCampaign help links or "Contact support" buttons. This applies to the following error states: invalid one-time code, code not sent by email, email bounce, email error, and unknown error.

Known limit: The "too many attempts" error message still shows ActiveCampaign branding. That case will be addressed in a follow-up update.

No action required.

Recipient disclaimers in white-label accounts no longer mention "ActiveCampaign" by name. The text now reads "They'll receive the full report by email only," so your brand stays consistent throughout.

The "View WhatsApp message credits" permission in the Group Permissions tab shows its correct label. Previously, a raw translation key appeared in its place.

No action required.

The Active Intelligence chat in the automation builder accepts context chips for triggers and actions. You can send a specific trigger or action block directly from the builder as context, and Active Intelligence uses it when responding. This makes it easier to ask questions or request changes about a particular part of your automation without describing it from scratch.

Clicking a tracked link containing a malformed URL (such as one with an invalid port number) is handled correctly. Previously these clicks returned an error at a rate of approximately 5 per day.

Previously, a tag name with emoji or other multi-byte characters caused a collation error during tag syncing — most commonly through the ecommerce customer sync. Tags with emoji in their names sync correctly. A tag name made up entirely of emoji is handled gracefully rather than producing an error.

The message shown on the Starter plan card when a selected contact count exceeds the plan's cap appears in your language. English rendering is unchanged.

When building a campaign with Active Intelligence, you can start from a past campaign or one of your templates instead of always beginning from a prompt. A "Reuse a design" action on the preview's floating bar opens a drawer with three tabs: Past campaigns, My templates, and Classic templates.

Two checkboxes let you choose what to carry over:

• Keep design (on by default) — preserves the source structure while writing new words into it.
• Keep copy (off by default) — routes the source's approved wording through without any model rewrite.

You can use any combination: design only, copy only, or both.

This feature is currently behind a feature flag. If you don't see the "Reuse a design" action on the preview bar, it hasn't been enabled for your account yet.

Three related fixes also shipped: duplicate compliance footers are prevented, unsubscribe links after design read-back work correctly, and the email editor loads reliably.

The split campaign report header shows one of three states: pending (the test is still running), selected (a winner has been flagged), or no automatic winner (an even split). The supporting text states the configured rule — for example, "The winner will be chosen by open rate 7 days after the test variants finish sending" — with no countdown shown.

The chip uses a neutral style for pending and no-automatic-winner states, and a success style when a winner is selected. All wait-period units are covered (hour, day, week, month, with plurals). English copy is the fallback for any locale where translations aren't yet available.

Sorting works across all four columns and supports both ascending and descending order.

The spacing between the preview label and value in Settings, Advanced is correct again.

The Users and Groups tabs in Settings display with the correct horizontal padding.

On the campaigns list, the disabled "View details" link in the Sending Status column shows a Tool Tip when detailed sending progress isn't available. The Tool Tip reads "Detailed sending progress is only available for 30 days after sending," so you know exactly why the link is inactive.

When creating or editing a scheduled task, the "Notify by email" field accepts any email address — not just admins on your account. You can add up to 10 recipients, and duplicate addresses are handled automatically.

Recipients who aren't account admins see a visual indicator and a note explaining they'll receive the full report by email only. The disclaimer reads "Some recipients have limited access to this task."

This feature is controlled by a feature flag. When the flag is off, the previous admin-only dropdown remains in place.

Known limit: Admin classification uses the first 100 admins returned by your account's user list. On accounts with more than 100 admins, an admin outside that first page may appear as an external recipient.

Previously, lists beyond the first 20 were hidden with no indication more existed. The pickers page through your full list, so no list is out of reach when building segments.

Your active filters and query parameters stay in place after you save a segment. Previously, saving redirected you to a URL built from the page path alone, so parameters were dropped every time — including the one that controls the Save Segment button itself, which meant the button disappeared after every save and had to be restored by hand. Parameters controlling read-only state, truncation, import mode, and collapse state were lost the same way.

All parameters carry through the redirect after saving. The exception is the sample JSON parameter, which is intentionally excluded: keeping it would reload the sample data instead of the segment you just saved.

Decorative Active Intelligence markers in condition-type dropdowns are hidden from assistive technology, since they sit next to their visible labels and don't need to be announced separately.

In the segment builder's campaign, 1:1 email, and SMS selection dropdowns, truncated option names appear in a readable Tool Tip with white text on a dark background.

Previously, the Tool Tip rendered white text on a white background, making truncated names invisible — though still selectable. The Tool Tip appearance now matches the other truncation Tool Tips already in the segment builder.

Both halves of the AND/OR toggle are real buttons that assistive technology can read, grouped so they're announced as one control. Tab, Enter, and Space all work as expected. Mouse behavior is unchanged.

The search bar in the Segment Library panel stays pinned at the top as you scroll through segment cards. Previously, the search input scrolled out of view with the list, requiring you to scroll back to the top to refine a search.

The improvements come from eliminating redundant recalculations that were happening on every interaction. Option lists, data mappings, and condition controls are now recomputed only when something actually changes. The result is a builder that keeps up with you instead of lagging behind.

The email editor's font picker gives you access to all 1,967 font families in the catalogue, not just the 91 that appeared before.

A "Search all fonts…" option at the bottom of the picker opens a search dialog. Results preview in their own font and are navigable by keyboard. Fonts you choose are saved to your account and appear at the top of the picker the next time you open the editor — the 50 most recently added families are remembered. If a font can't be loaded, the editor falls back gracefully rather than substituting a default without warning.

Open the font picker in the email editor to start searching.

Known limit: The editor remembers the 50 most recently added font families per account. Adding a 51st removes the oldest from the saved list, though any email saved before that change continues to render its font correctly.

When reviewing an Active Intelligence-generated campaign, the recipients popover previously showed "Saved filter (details unavailable)" instead of the audience name. The popover looks up the audience name directly when it isn't immediately available, matching the resolution the campaign page already used correctly.

You can upload SVG files — vector logos, icons, and graphics — directly in the content manager. SVG files can be selected in the file picker, pass upload validation, show an SVG type label in the detail pane, and appear as thumbnails in both grid and list views.

SVG files are excluded from the raster image editor, which would flatten a vector. They join PDF and GIF on that editor's disallow list.

Previously, SVG files had to be converted to raster formats before uploading, which meant losing scalability and transparency.

Known limit: SVG support depends on the content API accepting and sanitizing SVG uploads. The feature becomes fully available once that dependency is in place.

On the SMS reports page, entering an unsupported page size or misaligned offset in the URL snaps to a valid page instead of showing a broken view.

Previously, the opt-in step in the SMS product tour gave no visible feedback while waiting for keyword confirmation. The status message now appears during that wait, so the tour doesn't appear stalled.

In Settings → Users and Groups → Edit Group → Permissions, a new SMS section lets you grant or restrict access at a granular level. Individual permission rows cover registration, reporting, sending options, and more across SMS Campaigns, SMS Inbox, SMS Keywords, SMS Management Access, and SMS Sending Options.

When an SMS is scheduled outside your quiet hours but a delivery delay would push it into them, the platform withholds the message rather than delivering it at the wrong time. These sends are recorded with the status: "Not sent. Delivery was delayed and would have fallen inside your quiet hours."

The status reads "Not sent" rather than "failed" because nothing went wrong — the send was withheld intentionally to respect your quiet hours settings, and no credit is consumed. The status appears in both the broadcast report and the inbox conversation view.

If you see this status on a send, it means your quiet hours settings worked as intended.

SMS double opt-in activity entries in contact history are translated into your account's configured language. Previously they appeared in English only, regardless of your account's language setting.

Revenue sorting in the revenue report view works correctly. Translations for the revenue Tool Tip are also in place across supported languages.

Inbound emails with no To header, or a To header with no domain, are processed correctly by reply forwarding.

When you remove contacts from automations, inactive automations are included alongside active ones.

Previously, only active automations were considered, which could leave contacts enrolled in inactive automations without any way to clear them through the standard removal flow.

Contacts waiting to enter an automation open in a full-screen view instead of a side panel, giving you more room to review and act on them. The banner and modals stay in sync with the list as you work.

A branding page is available in the partner portal for all partner accounts, with translations included.

The Users page in the partner portal supports searching, creating, updating, changing passwords for, deleting, and force-logging-out users — all without leaving the portal.

Several charts in the partner dashboard are corrected:

Accounts Engagement uses the correct date range. The "Last 7 days" view previously dropped the oldest data point and drew only six points; it draws all seven. The default window is 30 days. Partners with fewer than 30 days of data are handled correctly down to a single data point, which previously plotted nothing and now shows a dot.

Accounts Population no longer shows a date range control. The underlying data always reflects the most recent month only, so the control was removed to avoid confusion.

Churn Risk Distribution anchors to the date of your newest data rather than the current date on your browser. At a month boundary, the chart could silently drop the oldest bucket and show eleven months under a "Last 12 months" label.

Month over Month Change no longer shows a permanent loading state for partners in their first retained month, where a second data point doesn't exist yet.

At-Risk ARR displays genuine zero values as currency figures rather than a dash. Values that don't map to a known category appear in a visible "Other" row rather than being silently dropped — previously, unmapped values caused column totals to visibly disagree with the chart's own reported total.

Month-over-month and population charts are also available in the Partner Portal reporting area.

The partner dashboard stat cards now show real account data.

Known limits: - The "New clients" stat card links to accounts created in the last 30 days, with the date resolved at click time — shared links will drift over time. - "Clients at risk" is intentionally not linked because it combines High and Very High churn scores, and the current filter accepts only a single value. A deep-link will be added once the filter supports multiple values.

Labels in the partner dashboard that were rendering as raw text keys display correctly.

Row actions in the Partner Portal accounts grid open a confirmation modal that explains what each action does before you commit to it. Covered actions include login, enable/disable sync, make/unmark sandbox, make/unmark trial, fix API key, and move account. A success message confirms when an account is updated.

The Settings control in the Partner Portal top bar uses the correct icon and shows a solid pink background when you're on a Settings route. Off Settings routes, the icon is muted with no background. Button order is Help, then Settings, then User.

The actions column in the Campaign Approvals table uses a consolidated multi-action button, replacing the previous separate action controls.

Clicking a contact or account link from a deal detail page reliably opens the correct record.

Previously, with the updated contacts or accounts experience enabled, clicking the primary contact on a deal detail page would blank the page and redirect to the home screen. The same problem affected account links. This affected 27 entry points into contact records, including contacts list rows, deal list links, task links, and the deal activity drawer. Direct loads and opening links in a new tab were unaffected.

Content covering your PartnerStack account overview, referrals, certifications and training, enablement, and legacy commissions is now localized.

When you click a wait or goal queue step in an automation, you can open the Manage Contacts drawer right there. The contacts list is already filtered to that step, so you see exactly who's waiting and can act on them immediately.

From the drawer you can sort the contacts list by column, run bulk actions including Manage Duplicates and End Current Run(s), and jump straight to a contact's path view — pre-filtered to the step you came from. A loading indicator shows while results are fetching.

Together, these tools give you a complete picture of who's at any point in an automation and the ability to act on them without leaving the builder.

Progress bar no longer stalls at 40%. A sending phase rename wasn't reflected in the progress display, so sends in the 42–50% range appeared healthy and in-flight indefinitely. The progress bar advances correctly through all phases.

Failure and incomplete states are surfaced clearly. The progress drawer shows four distinct outcomes: - Sending limit reached — red Stopped badge with limit-specific copy; you can upgrade or wait, then resend - Setup failed — red Stopped badge with guidance - Delivery failed — red Stopped badge; bar freezes at the delivered ratio - Delivery incomplete — amber Incomplete badge; appears only after clean-up completes and directs you to resend to those recipients only

The progress bar freezes at the delivered ratio on stopped sends and no longer creeps to 100% when a later clean-up frame arrives.

No eligible contacts. When a campaign stops because no contacts could be delivered to, the message reads: "Your campaign was stopped, likely due to no eligible contacts or your account was inactive when this campaign was scheduled," with next steps to check that the list has active contacts, duplicate the campaign and try again, or reach out to support.

Metrics still catching up. When all emails have gone out but campaign numbers haven't finished updating, the Sending step shows as complete and the Sent step shows a warning icon labeled "Metrics delayed," so you know the send is finished and only the figures are lagging.

Sender name and subject line are shown in the campaign drawer.

Tool Tip updates for missing snapshots. When a campaign was sent more than 30 days ago, the Tool Tip reads "Detailed sending progress is only available for 30 days after send." When a campaign is younger than 30 days but has no progress metadata, the Tool Tip reads "Detailed sending progress is not available for this campaign."

Campaign type gating. One-time campaigns and A/B splits keep today's behavior. Campaigns that send on their own cadence (RSS, auto-responders, date-based, recurring, and similar) no longer offer "View details" while scheduled; the link becomes available as soon as the sending service has progress data. Winner-based splits remain excluded in every status.

The forms list page could show a blank screen when any form had a thumbnail that couldn't be loaded. The page handles missing or unparseable thumbnail URLs gracefully, showing a placeholder icon instead of going blank.

Previously the filter bar appeared on the bare white page background. The controls themselves are unchanged; only the visual presentation is updated to match the rest of the platform.

Previously, the forms filter bar appeared on the bare white page background rather than inside the shared toolbar. The change is visual only and applies automatically. No action required.

Previously, some strings in the Active Intelligence form tools appeared in their raw, untranslated form. All text in the form list retrieval, form statistics, and aggregated form statistics tools is fully translated and displays correctly.

Unsubscribe, update confirmation, update request, and result pages could produce a fatal error when a subscriber link was stale or invalid — for example, an old bookmarked or emailed URL. These pages handle a missing subscriber gracefully, returning an unpersonalized redirect instead of failing.

You can browse your automations in a Folders view, toggling between the familiar list and a grid that shows every folder on your account with the automations it holds. You can drill into any folder, and search, status filters, and every filter chip work the same way in both views. Automations is the fourth index to get folders, joining campaigns, forms, and SMS.

Each of the four index pages — Automations, SMS, Forms, and Campaigns — also gains a dedicated Folders column in the list view, so you can see which folder an item belongs to at a glance.

This feature is rolling out gradually. If you don't see the Folders toggle yet, it will appear as the rollout continues.

Category names match the labels used on the apps list page, so the vocabulary is consistent across both surfaces.

This feature is available to accounts where it has been enabled. With it off, the tab looks and works exactly as before.

Known limit: Two category labels may display as raw text keys until translations are finalized.

The Settings access audit log table shows four correct column headers: Action, Target, Actor, and When.

The order-state and store filter dropdowns on the contact record open fully instead of being clipped by the panel edge. Both menus open fully, and the Products button label and arrow have correct spacing.

Removing a connected integration completes with the correct confirmation message, even when the external service doesn't respond as expected. Previously, the delete could return an error even though the connection had already been removed.

When deleting a user fails, the error messages displayed are correctly translated instead of showing untranslated or missing strings.

Edit mode in the Active Intelligence notifications center includes a delete action for selected notifications. The delete button shows a count of selected items, confirms successful deletion with a count-aware message, and reports failures clearly.

This improvement applies automatically.

The delete-list modal includes a new radio group that lets you choose between removing contacts on no other list (the default, matching today's behavior) or keeping them with the list relationship dropped. The confirmation checkbox wording is also updated to clarify what data will be removed.

You can open an automation and land directly on a specific canvas action by sharing or bookmarking a URL that includes that action's unique step reference. The action opens and receives focus automatically, so there's no need to scroll or search for it.

This is useful when collaborating with teammates or when support or documentation points you to a specific step in a complex automation. The link works for any automation canvas action.

When the Deals CRM advanced filter can't load its available filter fields, you see a properly translated error message with a count of unavailable filters, plus Retry and Clear all filters actions. Previously, the error placeholder appeared with missing or untranslated text.

When you open a shared or bookmarked URL that carries filter conditions that can't be applied — because they reference a field or operator that no longer exists — you see a "Some filters could not be applied" warning.

Opening the date picker while using the add-contacts drawer keeps the drawer open so you can continue without interruption.

When building conditional content blocks in the message variables editor, your account's custom contact fields appear in the field picker dropdown. Previously the picker used a static list that never included custom fields, even though those same fields were already available in the "insert personalization tag" feature. The picker now pulls from the same data source used elsewhere in the editor.

This applies to the conditional content picker at the message variables page only.

The attribution section of the contact record includes a conversion touchpoint timeline. Each conversion shows one marker per source touchpoint, spaced by elapsed time, ending at the conversion. You can scroll through touchpoints using a scrollbar, drag a scrubber, click the bar, or use arrow buttons.

Selecting a touchpoint shows a detail table with: Time, URL, Source, Medium, Campaign, Term, Content, and Referrer. Clicking a value in a conversion activity's detail panel expands that conversion, collapses the others, and scrolls it into view. Clicking a deep link from the activity panel while the Unconverted Sources tab is active correctly switches to the Conversions tab before expanding the row.

Ecommerce filter menus (order-state and store dropdowns) no longer get clipped by the panel.

This is part of the ongoing contact record update and is available when the updated contact record is enabled for your account.

Contacts with emoji or special characters in their names sync correctly across contact list subscriptions, API lookups, Salesforce syncs, ecommerce tag syncs, and tracked link following — operations that were failing hundreds of times per day.

Previously, if the first-time experience on the Contacts page failed to load, the page recovered silently to the standard Contacts view with no indication that anything had gone wrong. A notification now appears so you know what happened.

Previously, these dropdowns floated outside a bordered control rather than matching the inline style used elsewhere. The change is visual only and applies automatically. No action required.

The subheading shown on the Contacts empty state screen reflects the current design.

The count appears for basic search terms and advanced search or segment views. Filter-only views (Tags, List, Status) are unchanged. Large totals are formatted for your account's locale — for example, "8,450" in US English. The count doesn't appear while a search is in flight, so it always describes the results you're looking at.

In the "Add to list" and "Add to automation" modals on the contact record, checkboxes respond to clicks correctly.

The Sending Status column shows a relative send time — such as "2 days ago" — beneath each campaign's status chip.

For campaigns sent before the sending-progress service existed, that relative time is now a tooltip trigger: hover it to see the audience size and send time. That context was previously unavailable for those older campaigns. Campaigns with full progress data are unchanged.

Draft campaigns show a "Last saved" label with a relative time in the same column.

On the Campaigns list, the status shown under the campaign name and the status shown in the Sending status column now match for three cases that previously disagreed:

• Disabled campaigns show a grey "Disabled" badge (previously showed "Draft"). The cell is not clickable and has no "View details" drawer.
• Automation campaigns show an "Automation" badge instead of "Sent" or "Scheduled." Send date, recipient counts, progress bar, and details drawer continue to work as before.
• Campaigns under review that require action show a yellow "Attention needed" badge (previously showed "Pending review"). Opening the details works the same as for "Pending review."

Note: a campaign showing "Sending" can still appear as "Delayed" in the Sending status column when a send is running late — this is intentional.

Submitting the campaign-use form with no message rows processes correctly.

Templates saved from an Active Intelligence-generated campaign were missing from the campaign creation flow. They appeared on the standalone Templates page but couldn't be reached when starting a new campaign.

Templates saved going forward appear in the template picker as expected. Templates created before this change aren't automatically corrected — a separate update to fix those existing templates is in progress.

Running a spam check on a campaign whose template has no HTML content completes without error.

The send progress drawer displays a "Waiting for approval" step when a campaign is held in review before it's allowed to send. You get a clear status instead of a blank or ambiguous state while your campaign awaits approval.

The campaign contact list loads correctly even when the segment service returns a response without page count data, so pagination works as expected.

Saving a campaign handles the case where a campaign lookup returns no result, so the save completes rather than producing a server error.

Campaigns generated from your brand kit use your chosen font throughout. Previously, any font not recognized by an exact match against a limited list was silently replaced with Roboto — affecting approximately 60% of brand kits and a similar share of generated templates.

Font resolution works against a catalogue of 1,967 families. If your brand font can't be served, it falls back within its own category — serif to serif, sans-serif to sans-serif — with an Outlook-compatible fallback included. The campaign editor's font picker offers the same families your brand kit does, sorted consistently.

All previously supported fonts still resolve to themselves unchanged. No action is needed.

When you change a CTA link URL, a CTA button label, or the from-name or from-address in one email, and other emails in the same campaign still use the old value, the editor surfaces a suggestion chip prompting you to review and propagate the change.

Suggestion strings are English-only at launch; other languages follow through the standard localization process.

After a campaign is generated, a row of edit suggestions appears above the Active Intelligence composer. The row shows a reviewing state while suggestions are being worked out, then surfaces up to 3 suggestions. Each suggestion notes whether it came from your brief, your email, or your account data, and a click sends it through just as if you'd typed it yourself. If there's nothing worth adding, a single neutral line appears. If analysis doesn't complete, the generation experience is unchanged.

This feature is available to accounts where it has been enabled.

The "Match my brand" action has been removed from the action bar. Brand import is reached from the pill above the email, shown only to accounts that don't have a brand kit yet. Repainting an email onto a brand is available by asking for it in chat.

No action required.

Three improvements to the review-and-send panel in Campaign Agent:

Physical address picker. The "Add an address" action stays visible and disabled when it can't be used, with a tooltip explaining why: admins-only accounts see "Only admins can add a sending address," read-only campaigns show "This campaign is read-only," and scheduled campaigns show "Unschedule this campaign to add a sending address." Previously the action disappeared with no explanation.

Recipients button. When all lists are selected, the button shows "All lists" instead of listing every list name.

Send timing note. The predictive send timing description reads "Each contact receives the campaign at the time of day they are most likely to engage."

The bulk automations list sorts by newest first, so your most recently created automations appear at the top.

When removing automations, each one shows its status so you can see its current state before confirming removal.

The bounce report loads correctly for all accounts, including those where some bounce records have no description text.

Automations triggered by tag-add or tag-remove conditions configured with multiple tags work reliably. Previously these produced a fatal error at a rate of approximately 20 per day. Both tag-add and tag-remove start conditions are covered.

In the automations overview, the overflow chip popover closes correctly when you move the mouse off it.

When you open the manage-contacts view for an automation that hasn't had any contacts enter yet, you see an illustrated empty state instead of a blank list. The paused queue banner has also been restyled for visual consistency.

If you try to activate an automation while Active Intelligence is still generating one of its emails, you see a plain-language message telling you the email is still being prepared and to try again shortly. Previously, a raw key identifier appeared on screen instead of a readable sentence.

You can ask Active Intelligence how your WhatsApp credits were used and get a direct answer in the chat. Type your question in the Active Intelligence chat and the breakdown appears inline.

In If/Else conditions and other segment filters, list pickers previously showed only the first 20 lists. Lists beyond that were hidden with no indication more existed. The pickers page through all your lists, so every list is reachable regardless of how many you have.

The to-do and completed states of the onboarding checklist are translated into additional languages.

Active Intelligence can work with automations that use the Contact Created trigger. Contacts are sorted by creation date for that trigger.

Your existing automations pick this up automatically.

When Active Intelligence can't fulfill a widget request, the message names Active Intelligence directly and points you toward supported alternatives rather than listing broad topic areas.

One-click recovery prompts have a localized heading. Raw technical decline details no longer appear in the interface.

When you ask Active Intelligence to create a campaign without giving it a specific URL, it can draw on your brand's monitored site pages as source material. The generated email reflects your actual products, offers, and voice rather than generic content.

If brand monitoring is off or no pages are stored for your account, behavior is unchanged. When Active Intelligence can't read a page you asked it to use, it tells you how many it couldn't access.

Active Intelligence also stays on-brief: it won't invent product names, people, or offers from your site pages unless your brief mentioned them.

One current limit: Active Intelligence can read up to four linked pages at the same time, but today it processes one URL per turn, so that capacity isn't fully used yet.

This works automatically when brand monitoring is active for your account.

When you attach a campaign or template using the @ menu or "Add context" button, Active Intelligence reads the subject line, preheader, and body copy inside it and writes from that content. Previously, attaching a campaign told Active Intelligence which one you meant but never showed it the words, so it answered from the name alone.

Several related improvements shipped together:

• Attached copy reaches the model. For a campaign, the subject, preheader, and body copy are read. For a template, the words inside its markup. Both are capped at 4,000 characters, and up to three assets per message are read at once.
• Attaching one campaign and one template at the same time works correctly. Previously, the template was silently discarded. The template governs turns where you haven't stated a specific operation; an explicit copy, split, or edit still lets the campaign take precedence. If both can't be honored, Active Intelligence names the one it couldn't use.
• Attached documents survive when you reopen a conversation. A document chip previously lost its connection when a conversation was reopened — it still appeared, but Active Intelligence no longer had the file. The connection is preserved through save and reload.
• Asset names no longer run into your message text. Names were being inserted as plain text alongside structured data, causing them to run together with preceding words. On the campaigns index, a hardcoded English phrase also appeared for non-English users. Asset names no longer appear in the message text.
• The @ search tells you when results couldn't load or were cut short. If the search fails, you see "Couldn't load your items. Try again." If results are partial, you see "Some items couldn't be loaded, so this list is incomplete." If results are capped, you see how many are shown and how many exist, with a prompt to keep typing to narrow the list.

These improvements apply automatically when you attach a campaign or template.

Known limit: Up to three assets are read per message, each capped at 4,000 characters.

When you open a system alert from the Active Intelligence notifications center, Active Intelligence receives a troubleshooting prompt so it can provide relevant guidance in context. You get actionable next steps directly in the conversation instead of a bare alert with no direction.

While Active Intelligence composes an email or landing page, the status card shows a live description of what's being built into each section as it happens — written in plain action language (for example, "Writing your hero headline") rather than a generic counter like "Building section 2 of 5."

The description is written by Active Intelligence itself for each section, naming your content specifically. It falls back to a localized string if no usable description arrives. Status text that previously broke mid-word wraps correctly at word boundaries.

The status messages you see while Active Intelligence composes a campaign describe what's happening right now, not what already finished. For example, "Found 4 sections" becomes "Reading 4 sections," "Pulled 3 photos" becomes "Pulling 3 photos," and "Saved to your campaign" becomes "Saving to your campaign."

Match my brand repaints the email using your account's colors and typefaces. If you haven't set up a brand kit yet, it opens the brand import flow and runs the repaint once you save.

Change layout opens a visual picker showing structural options — photo hero, two product cards, three portraits, letter, catalog grid, and others. It applies the layout you choose while keeping your copy exactly as written. The picker shows only layouts that fit your current email, ordered from least disruptive to most, and marks your current layout so you know where you're starting from.

Both actions require the campaign to be in an editable state and are unavailable while Active Intelligence is mid-edit.

To use these actions: both are behind a feature flag currently rolling out. If you don't see them on your campaign preview bar yet, they're on their way.

Previously, results were cut off much earlier than expected — dropping to around 5 records once your account had 20 or more items of that type.

Complete results are visible up to approximately 95 records before any compaction occurs. If your account has fewer than 95 records of the type you're asking about, you'll see all of them.

No action required.

Per-variant results include each variant's subject line, sender, send share, winner status, and engagement rates (open rate, click rate, bounces, unsubscribes). The winning variant is flagged, and the split settings are included.

This works for all accounts. If the split data can't be retrieved, the rest of the campaign report is still returned — only the split section is omitted. A single-message split returns an empty variant list.

Several improvements apply automatically:

• Series names in Dutch, Portuguese, Spanish, French, German, Italian, Swedish, and Danish are recognized as welcome or onboarding journeys, so the duplicate-welcome warning fires correctly for those accounts.
• Numbered replies ("2", "3") and localized option labels (such as "Optie 1") are accepted as valid "create anyway" responses in confirmation prompts.
• Lead-nurture series are no longer incorrectly flagged as duplicate welcome journeys.
• Welcome intent is matched from your most recent message, so tool paraphrases don't get misread as your instruction.

No action required — these improvements apply automatically.

Previously, Active Intelligence read only the logo's ink color, not the background tile the logo was exported with. That led to clashing color combinations — most visibly, a white-background logo dropped onto a colored band. Active Intelligence now reads the logo file's own background and uses it to find a band the logo can sit on naturally.

This applies automatically to campaigns Active Intelligence generates. No action is needed.

If your brand kit includes two logos — one for light backgrounds and one for dark — Active Intelligence places each on the correct background in generated emails.

Previously, when pixel sampling wasn't available, both the header and footer could draw the same logo regardless of background color. Active Intelligence now reads the background labels you set in the brand kit ("On light background" / "On dark background") as a reliable fallback. The pixel measurement still takes priority when it's available. Kits with only one logo, or with no labels set, are unchanged.

When you asked Active Intelligence to send to "everyone" or "your whole list," it could pick a list based on its name rather than its size. A list called "Master Contact List" is very often not the one that reaches anyone — across accounts with that kind of list name, the median size of the name-matched list was 1 contact, against 475 for the largest list on the same account. On thousands of accounts, the name-matched list reached zero contacts.

Active Intelligence now judges audience breadth by actual subscriber counts. It also reads all pages of your lists, not just the first 100, so accounts with many lists get the full picture. For segments, it reads up to 1,000, covering 92.7% of accounts with more than 100 selectable segments.

If a narrowed audience doesn't save correctly after a campaign is written, Active Intelligence tells you what happened instead of reporting success. It distinguishes between two outcomes: a segment that came back empty (meaning the campaign reaches the full list) and a segment that came back as a different audience entirely.

When Active Intelligence proposes a plan with multiple changes, the redesigned card presents them as a visual stack: the current change is in front, with the next two visible behind it. As you answer each step, a receipt settles above the stack confirming your decision. Auto mode moves into the card header as a labeled toggle.

If an approved step depends on a step you skipped, the entire plan is refused and the blocking step is named so you know exactly what to address.

Known limit: A card created before plan tracking was introduced may stay pending if execution stops before any step runs. All cards created today include plan tracking, so this is recovered automatically.

Previously, starting from a past campaign preserved the layout but replaced the copy with freshly generated text.

Active Intelligence now carries both design and wording by default. If you ask to keep the wording but haven't pasted any copy in, Active Intelligence will ask for it. If you didn't mention wording and haven't pasted any, the design is reused and the copy is refreshed. The reply always tells you what actually carried over.

Starting from a template is unchanged — templates always generate fresh copy. No action required.

Previously, approving a per-item task — such as tagging contacts — that covered more than 100 records caused the entire step to be refused. Your approval was consumed, nothing ran, and re-approving led to the same result.

Active Intelligence now executes the first 100 records in order. The outcome card tells you how many were attempted, how many remain, and the total — for example: "over the first 100 of 250 records; 150 more remain beyond this run." You can continue from there without losing your place.

No action required. If a task covers more than 100 records, Active Intelligence processes the first 100 and reports the remainder automatically.

Two improvements to how Active Intelligence applies your brand identity when composing emails.

Background color stays inside the email column. Your brand's background color previously extended across the reader's entire window, beyond the 600px message column. The area beside the column is plain white on light designs, so each band's color stops at the column edge. Dark designs keep their own color outside the column, since white either side of a dark email creates an unwanted light frame. Only emails Active Intelligence composes are affected; imported documents are unchanged.

The right logo appears on dark bands. When your brand kit includes two logos — one for light backgrounds, one for dark — Active Intelligence correctly selects the light-ink logo for dark email bands. Previously, a logo with any color tint could be misclassified as readable on any background, so the correct version was never chosen. Brands with one logo, no logo, or two logos of the same ink are unaffected.

These improvements apply automatically to emails Active Intelligence composes.

Previously, colors and photos used different width rules, so they could disagree visually — one spanning the full browser window while the other did not. Both now share the same element, so color and image always align within the content column.

This change applies automatically to all accounts. No action is required.

The in-chat approval card includes an Auto mode toggle. When Auto is on for a chat, Active Intelligence can act without asking for approval during that session only. Starting a new chat returns to your standard Customize permissions.

The toggle label reads "Auto." The Tool Tip reads: "Lets Active Intelligence act without asking in this chat only. A new chat uses your Customize permissions."

Note: Non-English locales currently display these controls in English. Translations are coming in a follow-up.

Active Intelligence send settings, scheduling status, and layout-selection prompts are fully localized for non-English users.

Previously, several areas showed English text regardless of your language setting: audience-change and design-edit warning dialogs, the address picker empty state, send-time status labels ("Saving…", "Scheduled", "Send time saved"), and the message sent when you open the Layout panel.

The layout-selection fix also corrects a problem that affected every locale, including English: without the correct translation key registered, the raw key string was being sent to Active Intelligence as your message instead of the actual request for layout options, causing incorrect responses.

When Active Intelligence finishes analyzing your campaign and has nothing to add, it shows a clear message: "Your campaign looks good — give it a look." The message encourages you to review your campaign, then disappears after 10 seconds. Previously, the analysis could finish with no visible feedback at all.

Campaign actions in Active Intelligence work correctly when you reopen a past conversation, applying to the right campaign without losing context.

Legacy API contact-sync requests that submit a contact field as a list of values instead of a single value are handled correctly.

Previously, an in_array check against a scalar personalization tag — such as %FIRSTNAME% — could cause the campaign to fail to render entirely, in both preview and live send.

Scalar personalization tags in conditional content are handled correctly. Array-valued tags such as %TAGS% behave exactly as before. No action required.

A new "My Commission Account" item appears in the Accounts secondary nav and opens a page listing your commission destinations: account home, Referrals, Certifications/Training, Enablement, and Legacy Commissions.

"My Commission Account" is visible only when your account has a commission key set. "Legacy Commissions" (previously called "Commission") is visible based on your agency status. If you have both a commission key and agency status, both items appear. If you have neither, both are hidden.

When you connect your Mailchimp account and start an import, you're taken to a progress screen that updates in real time as your data moves over. You can watch contacts and other data come across, or click Continue to ActiveCampaign at any point to head straight to your account while the import finishes in the background.

Once the initial import step completes, the progress screen clears and the in-app migration widget takes over to guide you through the rest of the process.

This screen is rolling out to accounts progressively.

Active Intelligence image generation and image editing use an upgraded model, producing noticeably better results without any change to how you use the feature. Your existing size and quality settings carry over exactly as before.

This upgrade is being enabled account by account. If you'd like it turned on for your account sooner, contact support.

A new "Enrich a contact" action block is available in the automation builder. Adding it to an automation fills in missing profile data for each contact who passes through it: first name, last name, phone, LinkedIn URL, Twitter URL, Facebook URL, company, and location. Only empty fields are filled — existing data is never overwritten. Contacts continue through the automation after enrichment regardless of outcome.

This action is currently available to eligible accounts only. Contact your account team if you'd like access.

Known limit: Enrichment triggered through an automation isn't yet separately tracked in reporting — it records under the same entry as single-contact enrichment.

Previously, a search with no matches left a blank table with no explanation. The message and clear action appear automatically — there are no changes to how you search.

The Flows table keeps its existing empty state, which already accounts for both the search term and the status filter.

Previously, each Engage table was capped at ten visible rows with no way to sort or find specific items. The tables across surveys, links, audience, campaigns, and flows now have sortable columns, pagination beyond ten rows, and a search field on each page.

A few other improvements came along with this:

• Audience: filter controls moved into a toolbar dropdown; a Channel column and contact record links were added.
• Re-engage: the sequence list is a table; editing a sequence or opening its detail opens in a side drawer, and direct links to sequences still work.
• Flows: status filters moved into the toolbar; run history has a search field; the Edit action is in the page header.
• Campaigns KPI cards: the Recipients, DMs sent, and Completed cards reflect your full campaign collection, not just the rows on screen.

Note: save and delete confirmation messages display as raw text keys until a translations update goes out. This affects only the toast notifications, not the actions themselves.

Engage is available to accounts with the Engage entitlement.

• Inbox: Contact reactions are visible again as a combined badge per message bubble. Contact details appear beside the avatar. Clicking the backdrop dismisses the Add to modal. The Add deal modal uses the platform's standard footer.
• Row actions: Campaigns, surveys, links, and flows share one consistent action control. A single action renders as a plain button; no actions renders nothing.
• Tables: Column headings use platform styling. The Actions heading is right-aligned. Rows have a blue hover state.
• Metric cards: Tiles are tinted by intent, matching platform KPI cards. Labels are sentence case. Icon badges have a hairline border in the intent color. Three breakdowns are now tabs.
• Storefronts: Cards follow the platform pattern. Card count is shown as a chip. Deletion confirms in a modal with a destructive confirm button and a toast on every outcome. Drawers are a consistent width.
• Filter bar: Selecting a range no longer shifts the row layout.

Contacts whose email address or phone number contained emoji or other 4-byte characters caused ecommerce personalization to fail, resulting in a failed send. This affected approximately 81 sends per day across 10 or more accounts, disproportionately hitting European accounts. Ecommerce personalization handles these characters gracefully: they are stripped before the lookup, and any remaining issues are caught so ecommerce tags are skipped rather than the send failing.

You can pick a Dropbox file directly from the personalization tags modal in the email editor, under the APP group. A Connect button loads the Dropbox file picker; selecting a file inserts its link into the editor. Images keep their preview link; other files are rewritten to the direct-download address. The link is inserted as plain text.

The email editor toolbar includes a desktop/mobile view toggle. Switch between viewports while editing to see how your email looks on each. The toggle defaults to desktop; clicking the active view again doesn't deselect it.

When you exported deals from the "All pipelines" view, active filters — status, owner, search, tag, and field filters — were ignored, and every deal across every pipeline was exported instead.

The export forwards the same live filters whether you're exporting from a single pipeline or all pipelines.

Previously, refreshing a widget could silently undo a subtitle correction. For example, if a widget's subtitle was corrected to reflect the actual time period its data covered, that correction would disappear the next time you refreshed. Refreshed widgets are now validated the same way newly created widgets are.

Three improvements to contact search shipped together.

Saved searches are in the search input. When you focus the main contacts search input, a dropdown opens showing your saved searches under the heading "Saved Searches." Click a row to load that search. A delete option appears on hover or keyboard focus and opens the existing delete confirmation. The split button beside Advanced Search is gone.

A result count appears after a search runs. Once results load, a count appears beside the table actions — for example, "Edit all — 101 results." This shows for basic search terms and advanced search or segment views. Filter-only views (Tags, List, Status) are unchanged. Large totals are formatted for your account's locale (for example, "8,450" in US English). The count doesn't appear while a search is in flight, so it always describes the results you're looking at.

Basic search is available again in advanced search results. When a segment is active and the advanced search panel is open, the basic search input is available as a plain input. A previous issue where two search inputs could appear at once has also been resolved.

Deal emails appear as "Email Received," "Email Sent," "1:1 Email Sent," "1:1 Email Opened," or "1:1 Email Link Clicked" — with the email subject, attachment count, and a 90-character excerpt. The activity badge uses the email color and the appropriate icon.

Eight activity types that previously fell through to a generic label now show real titles and detail lines: automation blocks, contact restores, ecommerce orders ("Made Purchase" / "Abandoned Cart"), contact enrichment, Facebook audience log entries, WhatsApp conversations, WhatsApp flows, and omni-channel link data.

The activity card caret is restored: a triangle on the card's left edge pointing at the type badge, with a hover highlight, matching the previous experience.

The Reply button has been removed from the activity detail panel. Replies start from the emails tab, which is unchanged.

Existing avatars are never overwritten — the enriched photo appears only for contacts without one. Contacts previously marked complete but with a blank image are enrichable again until they have an avatar.

No additional setup is required beyond your existing enrichment access.

The Initializing step in the campaign sending progress bar reflects what the sending system actually reports.

• In progress — shown only when the system confirms initialization has started.
• Not started — shown when nothing has been reported yet, including scheduled campaigns, campaigns awaiting review, and campaigns without progress data.
• Done — shown once initialization finishes or the send moves to a later stage.

"View details" availability is also smarter by campaign type. One-time campaigns and A/B splits keep their existing behavior. Campaigns that send on their own cadence — RSS, auto-responders, date-based, recurring, text, series, and special campaigns — no longer offer "View details" while scheduled; the link becomes available as soon as the sending service has progress data.

When "View details" isn't available, the sending-progress chip shows the same hover tooltip as the status badge (for example, "Sent to 1,000 contacts 2 days ago"). When "View details" is available, no tooltip is shown on the chip.

Several issues with the campaign preview action bar in Active Intelligence are fixed:

• The start-source picker opens as a full popover above the email rather than clipping into a narrow band of cards.
• The picker's title names the tab you're viewing. The preview action is called "Reuse a design."
• Cards scale to the available width instead of a fixed column count, and card height matches other template pickers in the product.
• Card edges meet the 3:1 contrast threshold required for UI boundaries.
• Two action bar icons that rendered as blank space are replaced: the brand action uses the Active Intelligence mark, and the reuse action uses the email-template icon.
• The "Change layout" entry is removed from the bar. You can still ask for a different layout in conversation.
• Actions taken from a campaign preview stay in the conversation they were started from and apply to the correct campaign.
• The list of past campaigns and templates loads more as you scroll, replacing a "Load more" button.
• Only one panel covers the email at a time: opening the picker closes any open send-settings pill, and opening a pill closes the picker.

These fixes apply automatically.

Most other missing components degrade gracefully rather than blocking the editor entirely.

Specific improvements: logos are stored reliably across all paths (create, replace, update, and backfill); a folder access issue no longer causes the entire brand kit to degrade; hex color values are validated and trimmed before use; the primary logo flag carries forward correctly on all update paths; tone is no longer generated from content-poor pages like parking pages or cookie walls; connection errors and rate limits are classified correctly so the right status reaches you; a timeout prevents the brand data client from blocking indefinitely; and a logo with an unset theme imports as light artwork instead of being discarded.

Additionally: Active Intelligence-generated alt text on scraped images is capped before upload, resolving a high-volume upload issue. Brand kit email previews on accounts with multiple brand kits no longer mix images between kits. Social media and webmail URLs no longer import another company's branding. Enrichment jobs that were permanently stuck in a pending state are resolved. Expected "no brand kit" lookups are no longer logged as errors.

The Newest sort for automations in the CX app reflects when automations were actually published. Previously, publish dates weren't factored in, so the Newest ordering didn't match the real publish sequence.

Previously, clicking an automation link in the activity feed opened the automation builder without showing the contact's path through it. The run wasn't highlighted, leaving you to find it manually.

This applies to both the activity feed and the activity detail panel. No action required.

This applies from the contact record page. Clicking the checkbox or its label text enables the Archive button and lets you complete the action.

When Active Intelligence can't build a dashboard widget from your available data, it declines immediately with a clear response instead of retrying until it times out — so you get an answer in seconds rather than waiting through a long delay that ends in an error.