KnowledgeBase
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Version 3.x (45)
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Version 2.5x - 2.6x (68)
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Version 2.11 and below (41)
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Most Recent Articles
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Database Backup and Restore
Database backup is needed in case the updater process fails for some reason at any point. If we have that backup (database dump), we can revert...
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Email Piping
Piping is a method of getting emails from your mail server into our products. Unlike the POP account functionality, where the product will...
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Quick Guide for Using Single Sign On
In order to be able to automatically login a user into your ActiveCampaign application/service, you will need to obtain the user's access token...
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Why is the software running slowly?
If the software is installed on your own web server, and you are experiencing problems with slow performance, there could be any number of reasons...
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Where can I get a copy of my invoice?
For invoices visit: http://www.supporttrio.com/support/manage.php
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What are Widgets?
Widgets are mini-applications written in PHP that should be placed within the application installation folder in order to be accessible by the...
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Removing SupportTrio Branding
Most users choose to leave the branding and copyright notice in place. If you wish to hide this information you will want to do the following:For...
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How to Install a Widget
Widget is a portable chunk of code that can be installed and executed within the designated sections of ActiveCampaign products. To obtain widgets,...
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How to Build a Widget
ActiveCampaign products are web-based software applications written in PHP programming language. Some have support for Widgets, or standalone...
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How do I apply user fields to email templates?
You can insert custom fields to your email templates or email notifications by clicking on Personalize on the Visual Editor screen when you edit...
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Most Viewed Articles
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Setting up your server to forward email to the PIPE script
Piping is a method of getting emails from your mail server into our products. Unlike the POP account functionality, where the product will...
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Email Piping with Cpanel
In the Email Management Tools section, you should find a link labeled "Aliases / Forwarding". Click that link. Click the Add Forwarder link that...
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Adding Custom Pages to the Public Side of Our Products
You can create an entire web site by using only our products. Our products are written in a way that allows our clients to create custom web pages,...
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Using Our Products in your language
Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available....
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Installing SupportTrio on your web server
First, ensure that your web server meets all the necessary requirements to run SupportTrio. Once this is done, you will need: FTP access...
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How to switch servers
If, for any reason, you are thinking about switching to a different server, please do the following: - Download current release from your old...
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Improve email delivery rates by adding an SPF record to...
Simply put, Sender Policy Framework (“SPF”) records allow you to determine which computers can send email on behalf of your domain....
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Convert a Free Version or Free Trial to a purchased version.
If you have already installed the free version or free trial of our software, you can easily convert the installation into a full version. This...
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Login Sources
Most people use a variety of programs on their website; one to manage their forum, another to handle trouble tickets, another still to send their...
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Customize the look/feel of SupportTrio
SupportTrio 2.50 introduces a new way to customize the look and feel of both public and admin section of your SupportTrio by using the Smarty...
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