Loading...
Changes Saved.
Error Occurred!

Common Questions


Articles

  • Can I use separate mail methods for different clients using my email marketing service?
    If you are using the email marketing software on your own server to run an email marketing service you can configure the software to use a different mail method for each of your clients.   To do this you must first add a new mail method into the system by going to Settings -> Mail Settingsand...
    1.00 - 11/02/2010 - Similar Articles
  • Can not sync with MSSQL or PostgreSQL database!
    Our Email Marketing software's Database Sync feature allows you to connect to external MSSQL or PostgreSQL databases, to sync in new subscribers.Connecting to an MSSQL database through PHP requires that your PHP distribution on your server include the proper MSSQL extension. Similarly, connecting...
    1.00 - 11/11/2010 - Similar Articles
  • Can You Set Up An SPF Record for Me?
    An SPF record is set up on behalf of the From Address you are sending your campaign from.   Its used to prevent email forgeries and basically says the email that you are sending is authorized by the sender that you say is sending the email.  While this may appear overly technical it is usually...
    1.00 - 11/12/2010 - Similar Articles
  • Do you offer email templates?
    Yes, we do offer both free and paid email templates, which you can download from our website, and then import in to your Email Marketing software.Where can I download your email templates?We have the following free templates that are freely available for your use with our email marketing...
    3.50 - 11/02/2010 - Similar Articles
  • Does Active Campaign API support .net technology for using API library?
    Our API is made to accept form POST and to output either serialized array, XML output, or JSON serialized object. Your application should support these in order to be able to communicate with our API. The API is accessible via HTTP(S), so CURL or similar fetch method should be used to obtain...
    1.00 - 11/01/2010 - Similar Articles
  • How do I insert an image into an email?
    You can easily insert images into any new message you send out through your campaign by clicking on the image icon shown below.     The image icon is circled above.   When you click on that a pop up window will appear.   The image you use is grabbed from a folder that is on a web server or...
    1.00 - 08/04/2011 - Similar Articles
  • How do I change the email marketing software branding?
    Branding settings are done by user group and can be set by going to Settings -> User Group and clicking on Branding The default branding settings are set by the Admin user group.    So set these by clicking on Branding by the Admin user group.  There you can set the name of the software,...
    2.00 - 10/25/2010 - Similar Articles
  • How do I create a subscription form I can use anywhere on my website?
    Many people use our email marketing to generate their own subscription forms on their web sites.   Often these subscription forms are used to collect additional information about their website visitors such as their state and zip code.   These subscriber forms can then be used to send out...
    1.00 - 09/28/2011 - Similar Articles
  • How do I create an Autoresponder Series?
    An autoresponder is an email that is sent to a subscriber x number of hours or y number of days after they subscribe to a list.   For example,  you could create an autoresponder that goes out to subscriber immediately upon subscribing such as an email welcoming them to your list and then...
    1.00 - 10/12/2010 - Similar Articles
  • How do I edit a Subscriber's Email Address?
    Click on Subscribers at the top of the screen.Click on View by the subscriber you want to change the email address for.Next click on edit at the top of the screen by the subscriber email address.A text box will appear that allows you to edit the subscriber's email address.
    1.00 - 01/13/2011 - Similar Articles
  • How do I improve Sending Speed Performance?
    If you are asking yourself this question then you are most likely running email marketing software as a private labeled service to your clients that you host on your web site.   Depending on the size of your client base and the number of subscribers in the system you may need to optimize your...
    1.00 - 11/12/2010 - Similar Articles
  • How Do I Receive Email Notifications Whenever A Subscriber Subscribes Or Unsubscribes From My List?
    You can receive notifications anytime a subscriber subscribes or unsubscribes from one of your lists by logging into the software as admin and clicking on Lists at the top.Next click edit by the list that you want to set up subscription or unsubscription notifications forThen click on Additional...
    1.00 - 01/26/2011 - Similar Articles
  • How do I unsubcribe my subscribers from all lists?
    Unsubscribe ListWhen you add an unsubscribe link to a mailing such as an automatic unsubscribe link that is part of an automatic unsubscribe footer then it will only remove subscribers from the list that the campaign was sent through.    If you wish to use an unsubscribe link that unsubscribes a...
    1.00 - 10/22/2010 - Similar Articles
  • How do I use my own unsubscribe page with the unsubscribe link used in mailings?
    If you import subscribers into the system:Subscribers -> Importthen the default redirection path will be used when a subscriber unsubscribes from a list using the unsubscribe link in a mailing.You can edit the default redirection paths used in mailings by going to Integration -> Subscription...
    1.00 - 10/25/2010 - Similar Articles
  • How does database sync work?
    When you run a database sync and import a subscriber record as active any duplicate email addresses will not be synced into the list unless any of the fields related to the subscriber record have been changed. For example if you have a subscriber field for State and the subscriber record...
    1.00 - 10/08/2010 - Similar Articles
  • How does import work?
    When importing a list of subscribers as active the system will automatically detect duplicate subscriber records and not allow them to be imported. The system will also detect any mailings that bounced or unsubscribed in the past and not import them. Each subscriber record is based on the...
    1.00 - 10/08/2010 - Similar Articles
  • How Does Read Tracking work?
    Read tracking (also known as "Open tracking") relies on an invisible tracking image being downloaded in your subscriber's email client, or for a link to be clicked on. Many email clients, such as Gmail (as seen in the image) or Outlook, may require your subscribers to click a link/button in order...
    1.00 - 11/04/2010 - Similar Articles
  • How does your software prevent spam?
    We offer an optional add on known as spam filter checker: https://www.activecampaign.com/emailmarketing/addon.php?addon=emailcheck This will help prevent mailings from being filtered based on content filtering. It checks the content of your mailing up against SpamAssasin which is a modern...
    1.00 - 10/08/2010 - Similar Articles
  • How much are user slots for email marketing?
    There are no limit to the number of users you can have with our email marketing software. If you are installing the email marketing software on your own server for an email marketing service then the price of your license is based on the number of user slots you purchase as your base model. ...
    1.00 - 10/08/2010 - Similar Articles
  • I already have an HTML email template. How do I add it in to the software?
    We offer some templates to download on our website, and you can also design and create email templates directly within our software using our built-in WYSIWYG editor -- however, you may decide to design your own HTML template using a different HTML editing program, or you may already have an HTML...
    0.00 - 09/21/2011 - Similar Articles
1