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Release Updates

What’s New

Apps & Integrations

Google Contacts and Nimble Automation Actions

The Automation Actions for Google Contacts and Nimble allow customers to create and update ActiveCampaign contacts in their CRM. This action can be triggered by any event, including subscription to a list, opening of an email, or any third party trigger.

Spiffy Native App with Automation Action

The Spiffy Native App allows users to connect Spiffy Checkout pages directly from inside ActiveCampaign, so they can transfer purchase data into ActiveCampaign. Use cases include:

  • Transfer billing and shipping address, along with anything else collected from a Spiffy Checkout page back into ActiveCampaign contact records.
  • Create a new contact (or update an existing contact) in ActiveCampaign when someone completes an order on a Spiffy Checkout page.
  • Set Spiffy Checkout pages as tag purchase goals within Automations.
  • Automatically add a Spiffy-branded tag for a specific Checkout in the contact record of your customers.
Survicate Native App with Automation Action

The Survicate Native App allows users to connect their Survicate account directly from inside ActiveCampaign to transfer survey response data into ActiveCampaign.

  • Access lists of pre-built Survicate surveys directly inside ActiveCampaign.
  • Custom field mapping populates an ActiveCampaign contact’s custom fields with survey responses.
  • Create a new contact in ActiveCampaign when someone fills out a Survicate contact form survey
  • Set Survicate surveys as triggers within Automations
  • Automatically add a Survicate-branded tag for a specific survey in the contact record of customers.

Campaigns

Delete All functionality added to Manage Exclusions

You can now remove all Contacts from the exclusion list with a one-button click.

Chrome Extension

Updated Task Manager

The Task Manager filtering is updated so that, similar to within mobile apps, it shows only tasks for the user and hides tasks on closed deals. The updated design also allows the user to drill into ActiveCampaign if they need further context, as well as easily add new tasks.

Conversations

Feature Awareness Icon

A persistent icon within the inbox that announces the new features that are available within Conversations. This icon will help communicate features that need to be configured within Conversations settings so that users can quickly find the value in new releases.

Mobile

Split Test Reporting Enhancement (Android)

Easily compare how your split tests are performing compared to one another. When viewing the “All Test” view in a Split Test Campaign, users can select a specific metric (i.e. Opens) and see how each test performed in a single view.

Campaign Revenue (Android)

You can now access Revenue attributed to a Campaign.

Split Test Options + Email Ratios (Android)

You can now access the split details you've configured for split test campaigns under the “All Tests” tab. This includes if (and how) a winner will be determined, along with the % of contacts each message will be sent to.

Updated tasks in Deal Detail (iOS)

You can now tap on any incomplete tasks within a deal to view task details (including description, primary contact, and due date).

Recently Viewed Deals (iOS)

Now access up to 20 recently viewed deals when you tap on the search option. This will only show deals viewed on this specific device. This list is cleared when the user logs out.

Onboarding

Recommended Lists - Quick List Setup

When adding lists for the first time, users will be given some recommended list options (like Newsletter, Customers, Prospects, etc) that they can quickly add with a single click.

Reporting & Analytics

Split message drill field for Campaign Performance Report

A new column within the Campaign Performance Report, labeled “Campaign Subject,” allows users to review the performance of split messages by clicking into the campaign message.

Campaigns

Resend a campaign to an individual contact

Customers sometimes misplace emails, or get added to lists right after you send an important email out. You can now seamlessly choose to resend a campaign to an individual contact from the contact record. This is only for one-time campaigns and not for automated or recurring campaigns. Available to all accounts.

Make better-informed decisions with data

View how many marked your email as spam when unsubscribing. The unsubscribe report now includes the number of spam complaints received. This can help you understand how many of those who unsubscribed considered your email spam so you can make changes to your approach. Available to all Campaigns users.

Personalization

Slack Automation Action with Personalization (Beta)

The Slack Automation Action makes it easy for you to post messages to any Slack channel you have access to, using the “Post Message to a Slack Channel” automation action. This will help you to communicate with your team about your Activecampaign account. For example, you can use this action to alert a channel whenever a contact or deal reaches a certain score when a contact submits an ActiveCampaign form and Slack. Available to all accounts.

Integrations

View and leverage integration information across the platform

Your Calendly, Typeform and Unbounce integrations are more powerful than ever. You can view tags that are applied to contacts through integrations, as well as trigger automations on events in other platforms. For example, you can trigger automations on new Calendly events, or submitted Typeform and Unbounce forms. Available to any accounts integrating with Typeform, Unbounce and Calendly. More integrations to come.

Conversations

Bring more context to your conversations

You’re no longer in the dark when engaging with a known visitor. Agents now have the ability to view, add, and edit custom field data within the visitor detail pane. Editing field values in the inbox will update the contact record. By surfacing this information, agents now have context when interacting with a visitor. Available to all Conversations users.

Android App

Access your campaign performance at your fingertips with your Android device

Easily check in to see how your campaigns are performing, and make sure everything is on track. Access unique opens, unique clicks, and see how each link is performing. Check to see if a winner has been determined for your split campaign and how each test is performing. Render a preview of your sent campaign. Available to all Android users with Campaign reporting access.

Communicate with your contacts more seamlessly

On Android, you can now tap the message icon on the contact profile which will open up the messages app with the contact’s number pre-populated.

iOS App

See your split test performance side by side on iOS

It is now easier than ever to compare how the performance of your tests side by side. Simply select the performance metric you are interested in digging into and you will be able to see how the campaign performed as a whole, along with the variation of each test all in one view. Available to all iOS users with Campaign reporting access.

Work more flexibly with these mobile app improvements

Scan business cards on the go. Manually adding contact info isn’t ideal when meeting new contacts on the go. You can now quickly snap a photo of the business card and add them to your growing contact list. This is currently available on iOS only.

Easier deal sharing for better collaboration

When collaborating with teams, having the ability to share and direct someone to a specific place - through their preferred communication channel - is common. Now it’s simple to do when sharing Deals in ActiveCampaign. This is currently available on iOS only.

Communicate with your contacts more seamlessly

On iOS, you can select your default e-mail client that will open up any time you select the email contact option. This option can be configured in the settings tab of your app.

Ecommerce

Provide a more tailored ecommerce customer experience

Further target your customers by segmenting on discount codes used in orders. There are two new conditions: “Has used discount code” and “Has not used discount code”. You can easily select from a list of discount codes used when setting up these two segment conditions.

Security

A more secure experience

Account admins can now enable a session timeout. This is an account-level security setting that will log a user out if they are idle for a set period of time. While enabling this setting is not required, it is highly recommended as it will provide an additional layer of security and prevent unauthorized account access. Available to all admin users.

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