For customers who are looking to assign their leads to their sales team, round robin is a key feature. Round robin allows for auto-assignment of leads evenly to a group of users in the platform.
We’ve made a modification to the round robin feature to now properly distribute leads in an even manner even when users are added or removed from the round robin group. With this fix, we always assign a deal to the user who least recently received a deal. This will not have any impact on existing round robin deal assignment ordering and only affects the order when a user is added or removed from the round robin group.
When a new user is added, they are assigned the current date as the last received deal date and will always be at the end of the list to get a deal.
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