Automation handles what no one else has time for
Smarter automation leads to better experiences
Marketing automation takes care of details so you can focus on the stuff you love
What can you automate? Try a welcome series with email automation. Track contact engagement with tags, custom fields, analytics, and performance reporting. Pull info from every offline and digital channel (social media, live chat, landing pages, text messaging, and everywhere else) to automate the marketing no one has time for.
It's really freed me up, mentally, knowing that information is collected as orders are coming in. With all the automations we're using, the store runs by itself. I'm able to focus on other projects.
How Morrow Audio utilized marketing automations to recover lost revenue and increase average customer lifetime value
Recovery of abandon carts
Won on potentially lost sales
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You don’t need to be a tech wizard to use a marketing automation platform. A drag-and-drop automation builder lets you set up automated workflows in minutes. Take the next step with email automation, or automate text messages, Facebook Ads, lead nurture, lead scoring, and any other part of your customer lifecycle.
Segmentation makes sure the right people get the right info
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— Deji DJ S., 5-star G2 Crowd review
What is marketing automation?
Marketing automation is the use of software and technology to automate repetitive, manual marketing activities. Marketing automation is often used for activities like email, advertising, and social media posts.
Marketing automation providers, at the most basic level, let you schedule a series of emails in order.
More advanced marketing automation providers will include additional features, like:
- Branching automations
- Segmentation within automations
- Automations triggered by a wide variety of contact behavior
- Testing automations against each other
- Automations that trigger other automations
- Automations that help coordinate internal processes
Why use marketing automation?
Your ultimate goal of marketing automation is to benefit your company, and automation helps you do this by gathering customer data from your channels and using it to improve user experience. By understanding your customers’ habits and interests, you’ll be able to interact with them on a more personal level. In doing so, you’ll increase your qualified leads, grow sales and your marketing processes will become more profitable.
According to recent customer experience statistics, 75% of consumers choose retail brands with personalized messaging, offers, and experiences. Additionally, 70% of consumers saying a company’s understanding of their individual needs influences their loyalty.
By developing personalized marketing techniques, your customers will feel more connected to you. They’ll associate your business with understanding their needs, and your custom messages will establish goodwill and trust towards your brand.
Benefits of marketing automation
Whenever you hear think of “automating” something, the first thought that may cross your mind is it will help you “save time.” That couldn’t be truer for marketing automation.
However, there are several other benefits you’ll get to take advantage of, too, so let’s take a look at them here.
Analyzes your customers
66% of customers say they’ll pay more for a great experience, so the ability to analyze your customers (no matter how large or small your audience is) matters more than ever.
Marketing automation features offer you the opportunity to analyze and categorize your customers. There is a range of strategies for doing this, including age, interests, and shopping habits.
Using this data, you can classify your customers into different groups and send automated messages—even SMS marketing messages—to them.
Partnering Customer Relationship Management (CRM) software further strengthens your marketing automation tactics. CRMs, such as ActiveCampaign’s sales crm, keep records of your customer’s consumer habits and will help you categorize them.
Knows when to market
Segmenting your customers is an important step in automating your marketing strategy, but that alone won’t give your sales a boost if you’re inundating your customers’ email or social media.
Eighty-four percent of customers claim that the best way for a company to gain their business is by treating them like a person and not a number. For this reason, your marketing and sales teams should develop a balanced automated marketing strategy.
An effective strategy that large and small businesses alike use is email drip campaigns. With this method, you’ll send pre-written emails in intervals according to your customer categories.
It’s important to monitor your customer’s interactions to see just how short or long of a period you should wait between your next personalized marketing message. If you market too aggressively, you could turn customers away; if you wait too long, you risk them choosing a competitor.
Lets your team focus on other tasks
Few people enjoy the monotony of repetitive tasks, but repetition is essential to success when it comes to marketing. By developing streamlined marketing automation practices, your business will benefit by using your employees’ time for higher-level tasks.
Higher levels of marketing your employees could work on include improving customer experience, offering extra attention to inquiries, and resolving issues in a more personalized way.
Saves time and money
One of the greatest benefits of marketing automation is the time and resources you’ll save by developing a marketing automation strategy. In the past, personalized marketing involved typing a customer’s name into each email, keeping track of birthdays and other important events.
Now, you can harness the power of automation technology to do this work for you. With the hours your team will save with their workflows by having emails and social media do your personalized marketing, they can invest their time in other aspects of your business.
Applying marketing automation to your business
Effective automation touchpoints rely on data. Whenever someone purchases from your store, subscribes to your email list or clicks on your ad, they’re feeding you with valuable information.
Several services offer options for showcasing data about your audience. For example, you can learn about where your customers or potential customers live and how they engage with your marketing material.
Email services providers are one of the most basic, and common, data gathering and automation tools that marketers use. Regardless of the automation tool you choose, here are some of the most common ways businesses utilize them:
- Preparing the types of messaging you want to send to your customers.
- Determining which of your contacts you should target for different messaging approaches.
- Deciding under what circumstances you want the message to activate and send to your customers.
High-quality marketing automation tools will engage your contacts at a time when they’re most likely to convert into sales, based on the data they gather.
Key features of marketing automation tools
There are various marketing automation tools on the market. Each one has its advantages and, in some cases, it may be beneficial for your business to use more than one.
Below are some of the most common ways to use marketing automation tools.
According to Statista, email users amounted to 3.9 billion in 2019.
By 2024, they estimate this number will grow to nearly 4.5 billion global users.
Given these statistics and that email doesn’t depend on a search engine or social media platform changing their policies (or algorithm), email is still the most reliable and successful marketing channels.
Like all forms of marketing automation, email automation takes some upfront legwork. You’ll need to determine your funnels and what customers belong to which funnel. It’s essential to cover your bases, assessing every scenario where you have the opportunity to automate your emails. Examples include a welcome email when someone signs up for your email list or an abandoned cart email if someone left an unpurchased item.
After you’ve set up your email automation, your email service should provide you with data on click-to-open rates, among others. Using this information, you’ll be able to tweak the timing and content of your emails to maximize sales and new leads. If you include pricing in your emails, remember to update any future price changes in your automated templates.
Social media scheduling
According to SocialMediaToday, 83% of social media marketing users believe that post scheduling is an effective way to automate. However, there are right and wrong ways to use social media scheduling tools—people can often spot bots in comments, as they tend to leave repetitive and questionable content.
Instead, you should take advantage of social media marketing automation by doing the following:
- Write your posts in advance and use a tool, like Sprout Social, to schedule them. You can schedule your posts weeks or months in advance, depending on your needs.
- Use automated bots for private social media messages to let your customer know when a customer service representative will be available to support them.
- Sign up for a service that will automate your social media ad content. It will use data to know the top-performing pages it should promote.
As a word of caution, you shouldn’t use a “set it and forget it” approach to social media automation. Situations evolve, especially if you’re posting on topics revolving around current events. So, you want to make sure your automation system isn’t posting anything you wrote a while back that could embarrass your business if the circumstances changed.
LAutomatizing your retargeting efforts will help you increase your chances of making a sale.
Let’s assume a potential customer abandons a cart in your online store. Instead of using your marketing team’s time to follow up with them individually (or worse, not following up with them at all), retargeting automation allows you to send out an email after a set period.
You should test out different ways to nudge your potential customers into reconsidering an item. Ideas for how you can test your automatic retargeting strategies include:
- How soon you email them after the last contact.
- Number of times you email them.
- Frequency between follow-up emails.
- Content of your emails, including testing out promotions.
Targeted marketing like this has an average of 2 – 3 times the click-through rate compared to emails sent without using data, so it’s worth the time to play with different scenarios to see which is most effective for your business.
The concept of the “customer journey” means that you look for digital marketing techniques that will tap into various user experiences, including cognitive, sensory, and behavioral.
Some marketing automation software allows you to map out consumers’ behavior in terms of the kind of content they consume online. It’s a valuable tool for automation marketers since it helps them predict how customers might behave if they tweak different marketing techniques to appeal more to their natural purchasing instincts.
A/B split testing
LSome of the most effective marketing automation tools offer optimization and recommendations for improving your sales and generating leads. Many services provide the option for A/B testing, which is also called split testing.
A/B testing allows you to analyze two variants of emails or landing pages. It strives to keep conditions as equal as possible so that you can compare click-through rates and engagement.
Other features of automation tools that offer optimizations include product recommendations. In this case, if a customer clicks on a product, the automation tool will automatically show them other similar items they may be interested in purchasing.
Dynamic content is yet another advantage of optimization automation. With this, the content of a webpage or email will change as the software tracks a user’s behavior and interests.
Marketing automation and customer experience
Automating your marketing tasks seems like a dream come true for many companies, but you might be wondering: how will it affect your customer experience strategy?
After all, there’s little point in pouring time into developing catchy drip campaigns if your automation strategy will scare off customers.
There are three cycles that consumers go through before making a purchase, including:
How quickly potential customers pass through these phases depends on the person, their circumstances, and the price (buying a home will require more consideration than choosing a pack of gum). Therefore, if you’re providing your customers with useful advice and information, your automated marketing techniques will statistically be a positive experience for them as they pass from the awareness to consideration phase.
Similarly, if a customer left an abandoned cart, it cues to you that they had a genuine interest in your product. In that case, you could create an abandoned email tailored to the product, explaining its features in more detail and how it will benefit them.
On the other hand, if someone signed up for your email list but data shows that they haven’t interacted in a while, sending out a personalized automated email touching base can offer an excellent user experience.
Setting up an automated contact system that sends relevant content or promotions to your potential customers can build trust. The customer will know that your emails contain valuable information, and they’ll be more willing to spend time reading them. Plus, it’s an excellent opportunity to showcase a promotion or loyalty program.
Let’s face it—everyone loves to feel like they’re getting a good deal.
Marketing automation best practices
Of the many goals for automating marketing techniques, 61% of marketers say that lead generation is their primary aim.
Whether your goal is to gain new leads, retain customers, or drive sales, the strategies below will help you become a more effective automated marketer.
Knowing you want to improve your inbound marketing strategies is great, but setting a goal of getting “better” won’t get you far. To set achievable goals, assess the data you currently have and develop your goals from there.
Data monitoring is imperative for measuring progress. Equally important is adjusting your goals to accommodate the situation as you implement your marketing automation and aim for customer retention.
Know (and segment) your audience
Before you launch an automated marketing campaign, you must categorize your customers. The more targeted your campaigns are towards a group of people, the more effective your marketing efforts will be.
The process of dividing up customers for marketing purposes is called segmentation. There are four kinds of segmentation: demographics, interests, needs, and location. By segmenting your audience, you’ll be able to attract quality leads and hyper-target any ads you may run.
Develop an if-then strategy
It may sound funny to say, but if-then strategies are an attribute of marketing automation. For example, if someone joins your subscriber list, then what happens? Without knowing the “then” to your “if,” you’ll be setting yourself up to lose leads.
Many automated marketing software services offer you the option to customize your if-then scenarios. By doing so, you’ll tell the system how you want it to handle a range of situations.
As an example, let’s say two people subscribe to your email list and receive a welcome message. If one person interacts with that email, you may send them another automated email with a discount for the product they were looking at. If the other person doesn’t interact with the email, you may want to have your automated system send them a different welcome email version, changing the title and wording.
Trial and error
Remember the A/B testing you read about earlier? That’ll be one of your most significant aids during the trial and error process as you feel out the customer lifecycle. Trying out new marketing automation techniques and comparing them to your current ones is critical to achieving more marketing success.
Different marketing strategies you can test include:
- Photos you use
- Content you write
- Time of day you contact your audience
- Frequency with which you contact your audience
To give your automated marketing campaign the best chance of success, study up on strategies that work well for others and apply the methods working well for you to new test marketing campaigns.
Your marketing automation secret weapon: customer retention
If you’ve been in business for a while, the following statistic might not surprise you: finding new customers can be 5 to 25 times more expensive than maintaining the current ones you already have. So, how do you put all that advertising money to good use once a potential customer shows interest?
Below are four strategies that will help you increase your consumer conversion rates.
1. Send welcome emails
It may sound simple, but if someone subscribes to your email list, you should send them a welcome email. Take the opportunity to introduce your products or services, and thank them for trusting you with their contact information. Speaking of trust, you might want to mention that you won’t be spamming their email; they’ll be getting nothing but useful content from you.
A long welcome email may feel daunting to your new subscriber. However, don’t be afraid to include a link or two to a helpful document, download, or promo code. The more you can prove the value of your emails in your welcome message, the higher the chance you’ll avoid unsubscribers.
2. Personalize orders
Personalizing an email with a customer’s name is the obvious go-to, but there are many ways you can make your automated order emails more personalized. Try including a little message about your product from the CEO or incorporating a recommendations section showing other items your customers may be interested in purchasing.
3. Develop a loyalty or referral program
Customers love feeling appreciated, and there are fewer better ways to thank them for their business by offering a loyalty program. You can easily automate your loyalty automation rewards by developing an email you send to your customers after their purchase.
Loyalty programs can range from a blanket program for any customer to a tier of rewards based on how much money they spent. The more you make your customers feel valued, the higher chance you’ll entice them to use your business again.
If you’ve been on the fence about whether or not to implement a loyalty program, this might change your mind: over 90% of businesses offer a loyalty program. So, with or without marketing automation, you should start one for the sake of keeping up with your competition.
4. Remember customer milestones
Regardless of how you feel about turning a year older, most people agree that they feel good when someone remembers their birthday. By utilizing data automation, your system will automatically send an email out to your customers on their birthday, promoting lead nurturing.
Birthday email campaigns aren’t the time to sell hardcore, but they are a nice opportunity to remind your customers you exist. A great option is to offer them a special birthday promo code. If you have a new product, using the promo code will introduce the product to the customer without diverting attention from them.
Birthdays aren’t the only time when you can send a personalized email. Holidays and anniversaries are also great occasions to remind your customers that you care.
Ready to implement marketing automation?
Marketing automation will save your team time and help you personalize your customer communication. With automated data collection, you’ll be able to better target customers and pique their interest, getting you to your sales goals faster.
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