How to get started with ActiveCampaign Conversations

Live chat and chatbots can reach your customers at the exact moment they’re looking at your website. Whether you use it for sales or customer support, ActiveCampaign Conversations lets you engage directly with your customers. This page shows you how to get started with ActiveCampaign Conversations.

How does Customer Experience Automation help you grow your business?

Reach & Engage

Every business wants new leads. And you want to reach the right people — the people who will become your best customers. Customer Experience Automation helps you reach & engage your audience, and attract the right people to your business.

Nurture & Educate

How do you show new leads the info they need? Use Customer Experience Automation to plan what details you would like to capture about your audience. Get to know them, then show them exactly what they want to see.

Convert & Close

There’s a moment when a lead is ready to become a customer. Do you know when it is? Customer Experience Automation helps you spot the most engaged leads and make them the offer that turns them into customers.

Support & Grow

How can you keep your customers coming back for more? Customer Experience Automation helps you keep customers around — and turn them into advocates that help grow your business.

Follow these steps to get started with Conversations

What’s the fastest way to get started with ActiveCampaign Conversations? Conversations can help you reach people right on your website. Follow these steps to learn how to use ActiveCampaign Conversations — and reach your customers exactly where they are.

Get the Conversations add-on for your ActiveCampaign account

ActiveCampaign Conversations is an ActiveCampaign add-on that plugs directly into your account. Once added to your website, you can interact with customers directly on your website — and even trigger automations based on your chats.

You’ll learn:

  • How Conversations connects to the rest of ActiveCampaign
  • How you can automate chats and follow-up to create better customer experiences
  • How to stay in touch on the go with the Conversations mobile app

Get Conversions


Add conversations to your website

You can use Conversations chat bots and live chat to collect contact information, qualify new leads, or speed up your customer support. But before you do any of that, you’ll have to add it to your website. The Conversations chat bot will help you obtain new contact information, similar to forms, but in a much more interactive way. There are many different ways you can use Conversations for your site.

When planning Conversations, think about:

  • What type of information you would like to include in your chatbot — Do you want to use Conversations for sales? Support? Write your chat bot automations to solve for the problems people are trying to solve
  • Pages of your website it will be most successful — Your homepage may be best for sales, while a support page asks customers what they are looking to solve
You’ll learn:
  • Where to access Conversations in your ActiveCampaign accou