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Episode 62: Developing the ActiveCampaign Deals CRM App for iOS

Explore the processes that went into imagining, building, then launching our new Deals CRM app, and learn what you can look forward to with this powerful functionality now accessible from your mobile device.

Listen to Episode (33:53)

Synopsis

John Morrison, product manager at ActiveCampaign, joins Chris Davis on the podcast to provide his insight into the recent rollout of our Deals CRM app for iOS. John and Chris talk about the intent behind the decision to build the app, what the development process was like, who will benefit most from using it, and more.

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Transcript:

Chris Davis: Welcome to another episode of the ActiveCampaign podcast. Today, I have our internal [00:00:30] product owner, John Morrison, to talk about our highly anticipated and recently released Deals iOS app. This is an application where you can manage your deals and your contacts for any ActiveCampaign account for the contacts. For the deals, you’re going to need to have a Plus account or higher, but you’re able to manage your contacts, search, add a tag, update custom [00:01:00] fields, move deals into different stages and pipelines. It’s all of the power of the Deals CRM right in the palm of your hand. So I figured it would only be right by you all to have John on to talk about not only the app in itself, but the process, the thoughts behind why we chose to go the way that we chose to go, and things to look forward to with this new power that we’ve developed with creating [00:01:30] an iOS app. So hope you enjoy the podcast.

John, welcome back to the podcast. You know what? A lot has changed since you’ve been on the podcast. When you were on, we were talking about the customer experience, and it was relative to the website, in-app actually, in our application, and how you make that experience seamless and easy on the user. And then right after this … We’re dating ourselves [00:02:00] here. That was episode 15, and then episode 16, I had Wayne on, and we were talking about when we were developing our first iOS app, which was ActiveCampaign Forms. So now, we have this brand spanking new iOS app for the Deals CRM and Contacts, right?

John Morrison: Yep.

Chris Davis: It’s all-inclusive. So let the listeners know John, what … Clearly you’ve up to something, [00:02:30] but how has your role kind of changed and evolved since the first podcast?

John Morrison: Oh, man, a lot has changed. So that was March of last year. That was just over a year ago. So my role is product manager, and when we last talked, we didn’t really have a formal product team. The company has grown and expanded, and I used to report directly to Jason, the CEO. And he’s great. Love working with him, but he’s got other things than managing [00:03:00] the product direction the entire time, so we have Jen Busenbark is our new boss. She is originally from Braintree. She was the original product person there, and now myself and Tim, who was mentioned in that podcast and had previously been on the podcast, report to her, but we actually have a much larger product team now.

And the company, the product direction of the company, is divided up into different departments. I am the product manager for the campaigns team, [00:03:30] which is our email marketing end of the business, though that’s going to be transitioning to somebody very soon, which I’m really excited about, and I’m going to be able to focus solely on the mobile team, which is a scrappy team of iOS developers. And we might have some Android people starting soon and might be actively hiring for that.

Chris Davis: All right. Well, John, listen man. I want to get right into our new app [00:04:00] that we launched, the Deals CRM for iOS. However, let’s start from the beginning. I just have one question John, one question. Why? Why, John, why? Why an iOS app for Contacts and the Deals CRM? What’s the thought process behind that?

John Morrison: Ooh, so I’ve been here five years, and one of the things we’ve heard overwhelmingly throughout the years is, “Why don’t you have a mobile app? We’d like a mobile app. It’d be great if I could these things on my phone.” [00:04:30] And I don’t know if you’ve looked, but the web platform is not mobile optimized. You could things on there, but it’s not intended for that. We wanted to look at what’s the best way we can provide some of this experience, and Jason, actually, about nine months ago said to us, “I would like you guys to do Deals and Contacts. And I said, “Really? Is that the most important thing? We have automations. We have email marketing, whatever.” And we conducted some surveys, [00:05:00] and we got from our customers, and we looked at the feedback and said, “Yeah. Deals and Contacts management is the most important thing people want.”
We previously did that Forms app, and at that point, we had a glimmer of knowledge that we probably were going to do Contacts and Deals, but what we wanted to do with that platform was get our feet wet. We knew that if we tried to do something as big, as exhaustive as Deals and Contacts without ever doing [00:05:30] a mobile app before, we would be making a lot of assumptions, and we wouldn’t know where we were heading. So we did the Forms app first as a let’s learn about mobile development as a company, and then go back and do something bigger.

Chris Davis: Yeah, and what’s it’s looking like is I know a lot of people in the beginning, myself included honestly, was like, “The ActiveCampaign app!” And we’re taking a different approach, right? We’re going to have [00:06:00] a library of apps for ActiveCampaign, so the first one was, like you mentioned, the Forms. Now, we have the Contacts and Deals CRM apps, so how has that approach been?

John Morrison: Yeah, I think it’s been good. Our platform is so immense, and if we try to bring everything to mobile all at once, we’d be working for five years, and then by the time we got done, the platform team would have passed us a long time. So [00:06:30] we knew that Contacts and Deals are relatively stable places that people are pretty happy with where they’re going, but we think we could do even better. So we decided to focus on one user persona for the first launch to say, “We want to target a salesperson in the field for the 1.0 of this app.” And there’s a good reason for that, is because we are probably the largest sales team on the ActiveCampaign platform ourselves. We have some very big clients, [00:07:00] but we have a large sales team.

Chris Davis: This is true.

John Morrison: And one of the things we hear from them all of them is that they want to use the app on the train, coming to work.

Chris Davis: Oh, that makes sense.

John Morrison: So the thought was let’s give people a way to see the Contacts, see the Deals, add their notes, add their tasks, mark them as complete, add people on the fly from wherever they were.

Chris Davis: Oh, that’s good.

John Morrison: We start off with the salesperson [00:07:30] on the app, meaning it’s focused around me as the salesperson. I am looking and I’m going about my day, and then we know that we’re going to expand from there to other use cases.

Chris Davis: Man, yeah. It’s wide open, man, because there’s so many uses, use cases for Deals CRM, a lot of people. So here’s my frustration, John, is that unless you understand just how flexible Deals CRM is, [00:08:00] you just keep it one dimensional to sales automation. And then, when you start comparing our CRM to more robust CRM-only applications and stuff does not look the same, it’s just like, “Oh, well, I’m not going to use that.” And it’s like, “No, you’re missing it.” You can use this Deals CRM portion of the app to essentially automate any process, whether it’s linear or dynamic, right?

John Morrison: Absolutely. Yeah. Yeah, you can have automations. You won’t do this in the app, [00:08:30] but you can trigger it from the app indirectly. But you can have automations that trigger when somebody moves from stage to stage, when deals marked won or lost, when a contact is added to a list, when a tag is added. And guess what? You can do all of those things in our application.

Chris Davis: Yes. Yes. So that’s what powerful, right? But first off, a lot of people don’t know that you can use deal stage changes as a start trigger for an automation, so that just adds a whole other element to this to power in [00:09:00] the user’s hand for this iOS app, is that I can change the deal on the fly and trigger automation, which is great. And okay, we’re talking a lot about my excitement. It’s not easy. It’s not hard, I should say, to get me excited, especially when it’s about automation. What were you the most excited about with this app?

John Morrison: Oh, man. So I’ve played with a lot of CRM apps. As I mentioned on the last show that I was on a year ago, [00:09:30] I used to run my own small business, and I’ve played CRM apps when I had my photography clients. And I’ve played with things here early on when people would be like, “I wish this thing did this.” And what I get excited about is that we have the opportunity to make something that is actually enjoyable to use. I find that business software— and I think I said this in the last episode— business software is usually made for enterprise [00:10:00] clients and chosen by enterprise businesses but not made for the end user. And we are a business-to-business company— don’t get me wrong— but I want to make something that your salesperson is going to actually enjoy using and want to do things with. So it’s just a matter of making it look nice. It’s a matter of thinking of every step.

Now, you mentioned a more robust CRM, right? Now, we are an opinionated software, and I don’t think there’s anything wrong with that. We are an all in one, [00:10:30] yes. We try to be your end-to-end solution, but we don’t want to be everything to everyone. I look at … I do not believe in speaking ill of competitors, but I look at Salesforce. Salesforce is incredible. Salesforce is an amazing platform, but Salesforce tries to do every single thing under the sun. And that’s great for the really powerful users who want to go and do those very cutting-edge things, but it doesn’t make [00:11:00] it easy to learn. It doesn’t make it easy to use setting up, and I think we can build a tool that has a thought-out direction of how to use it and why to use it and provide that for a certain segment of the market.

And this app, I think, does that and does that really well. And so far, it’s only been two days. Well, it’s day three now. People are telling us resoundingly, “Yes, this is what I want.” And my goal [00:11:30] was to put out something new in their hands that they come back and say, “This is amazing. Make the web platform more like this.” Not trashing on the web platform team, but I want to put something cool out in people’s hands that they love it so much that it starts shifting the direction of other departments, too.

Chris Davis: Yeah. No, that’s good. That’s good. So in that, John, oh man. When we talk about the process of developing the app, and perhaps we’ll have Wayne, [00:12:00] or Margaret, or Sean, or someone from the team to come on to actually talk about the interworkings or the process of developing it. But I could imagine from your point, your perspective on this, the scope of what this app could and would be is almost … John, how did you determine when to cut off a feature?

John Morrison: So that was really tough, because like I said, Jason was like, “Contacts and Deals.” And then I’m like, “All right. [00:12:30] Let me make a list of everything that’s in Contacts and Deals.” And so you’ve got standard fields. You’ve got custom fields. You’ve got every tenant from custom field type. You’ve got scores. You have tags. You have list associations. You have automations, which we chose to exclude for the moment. And then on top of that, you have tasks. You have notes. You have emails. You have Deals, and then a deal has all of things again. And then we have other projects that are in flight for Deals and for Contacts that are coming in the near future, [00:13:00] and we have to say, “How do we make sure that when we build this that it’s going to be able to support those things?”

At one point, the deal view, it didn’t have the same field layout as the contact view in one of my early concepts that I worked with Margaret on. And then we said, “Well, what if we ever want to add,” I don’t know, “fields on deals or other things to the deal record?” We’d have to redesign, and we wanted to think scalability for the long-term [00:13:30] of as our customers tell us what they want, then we are able to put something in here that doesn’t just tacked on, that we are proofed for the future.

Chris Davis: Man. Yeah, and that’s the power of the product owner, right, is to see those things as far out as possible to make it easy to continue development, right?

John Morrison: And I think user personas were a good point for this as well, because I said to you, “Salesperson in the field.” So what does a salesperson in the field need to do? They don’t [00:14:00] need to have people do automations often. That’s usually more the marketing team or a sales manager. And then on top of that, they need to move people from pipeline to pipe … from stage to stage, but they probably don’t need to create pipelines. Now, a sales manager might need to create pipelines and stages, but for 1.0 we had to use that as our guiding light. Because otherwise, like I said, the scope would just keep expanding out.
So yeah, one of the first things that we’ve heard from people … And I knew this. I was so [00:14:30] happy that I knew this. The first thing we’ve heard, the first piece of critique— thing people would like changed— the app as it is right now, it shows me all of my open deals. And originally, we were thinking, “Man, okay. We’re going to show all the deals. Should show all the deals and all the statuses. Should be able to filter from status to status. Do I need to build to see different owners?” And we said, “That’s a lot. Let’s just show your open deals on the deal list.” And you can still go to a contact, and you [00:15:00] can see all the deals associated with that contact, regardless of the status, regardless of the owner. We’re still going to show a search box at the top here that’s going to let you pull down what you want within a search. It’ll find all owners, all statuses.

But we had to come up with a filtering UI, and that would have put us out for another two weeks, three weeks, a month. So we said, “Let’s ship this with my deals, and then let’s figure out what people say.” And I’ve been amazed, because immediately, people have gone, “I [00:15:30] want to see other people’s deals,” or, “I don’t have any deals.” You do have deals owned by another user, so we’re working on that. But what I was surprised by is people have not asked for the status filter. We’re still doing it. It’s coming, actually, that we’re doing solve the ones ending, but no one has said to me, “I can’t see my closed deals.” And I’m like, “Wow.”

Chris Davis: You know what, John? It speaks to the process, right. And this is why … And we don’t play [00:16:00] with this, right? We value user feedback. Right now, if one were to go into the Facebook community, they would see you actively participating and engaging with anybody who has a question, request, feedback, any of any form, for the app. But this is why it’s important, because as savvy as we are as a collective team coming up with these ideas, it’s not until you put it out there, where it’s just like, “Oh, this wasn’t a big deal, [00:16:30] but oh, this little thing is a big deal.”

John Morrison: Yeah. That was our guiding light. Any time we had something that we weren’t sure about, it was like, “Okay, let’s do the low-scope version of this, and then put it out, and then see what people tell us,” which I think that’s a skill I’ve learned in the last year that I’m very happy with. And I’m seeing a resounding response that everything we’re hearing from customers is something that we thought of, and considered, and have a good answer for the time being but have better plans down the roadmap.

Chris Davis: Yeah. Yeah, always good to stay [00:17:00] ahead. Now, has that … Well, let me just ask. In the entire process, beyond identifying what to cut out or what not and what to leave in, what would you say has been the biggest hurdle with getting the app out?

John Morrison: Huh. Hmm, there’s a lot of interworking parts here in the company, and we went through a transition which I think has been for the better for us, [00:17:30] to move to these product-based teams. But what it means is when I need to do something with Contacts, I have to reach out to the Contacts team. And so learning for our teams to collaborate, to get the iOS team talking to the Contacts team, talking to the Deals team, talking to the other departments, that took a little bit. But I think it’s been really amazing, because now we have these people who are in these siloed departments that wind up talking about something, wind up exchanging ideas, making things better. And then maybe [00:18:00] they go play ping pong together, and then start becoming friends, and then still keep this going.

Chris Davis: It’s just another way of saying communication is important, right, learning how to work collaboratively to achieve a common goal. I don’t think it gets highlighted enough, man, because there’s so … Especially when we’re talking about technical applications, right, there are so many assumptions, so many small details— [00:18:30] you get what I’m saying— that you can easily go off by yourself, and then before you know it, you’re just totally off base. But you put in the time, so it’s like, “Look, we’ve got to launch this thing anyway.” Then, you launch it. Nobody wants it, and now, there’s this internal finger pointing, like, “I told you.” “No, you didn’t. You didn’t say …” “Yes, I did. That shouldn’t have been … ” And it’s so good and so refreshing to see that not happen, because the results are total opposite. It’s high fives internally, parties and Slack emojis all over the place.

John Morrison: Yeah. [00:19:00] We’ve gone in the last year from less than 100 people to 250, I think, and from being here when we were 10 people and seeing this happen is totally surreal. And learning how to stay core to our values, stay true to our values, and make good product, and communicate at scale like that is immensely challenging, and it has taken us a minute to figure it out, but we’ve [00:19:30] mastered it now. And I’m actually … I’m excited for the next 100. I’m excited for where we go from this, because like I said, Jen, … I’m not trying to kiss my boss’s behind, but she’s excellent, and she has-

Chris Davis: She really is.

John Morrison: … really reined us in and brought us some great direction. And then Shay, our design lead, he came to us. And it was when we were trying to figure out that filter stuff, and he was like, “Maybe you don’t need filters.” And I was like, “What? What do you mean we don’t need filters?” And Margaret and I are designers. We’re like, “Wah!” [00:20:00] And then you know what? We looked at it, and we said, “We can do this,” and it solved some of the scalability problems. It let us get things out a little quicker. We are validated in the fact that we do need filters, but maybe we didn’t need them right that moment, and it was better to get something in people’s hand. And now, today, just actually the meeting right before this was a revision looking at our old filter designs and saying, “What’s good about this? What’s bad about this?” Customers have told us now what they want. We were making some assumptions here that we didn’t need to. We can cut this stuff and get this out sooner. So [00:20:30] yeah, it’s feedback loops, communication. Crucial.

Chris Davis: Doing it the right. I’m going to ask the dreaded question, John. And here’s what’s beautiful about this question. Some point in the future, somebody’s going to be listening to this and be like, “Oh, wow. There was a time when this didn’t exist.” But it’s like … I know people who are listening to this and aren’t in the Facebook community or haven’t been in the interworkings, or as tight with the [00:21:00] brand as they could be, or in the know are like, “Wow. This is so cool. I’m going right now to the Google Play Store, and I’m going to download the ActiveCampaign app.” And then they search, and it’s not there. Just talk about the development process when it pertains to multiple platforms.

John Morrison: So we are firm believers that if you’re going to go into a new platform, you have to have a good experience [00:21:30] native to that platform. I was one of the people who worked on the version two and version three of our Chrome app. I didn’t conceive of it, but working on it, it felt … It was really important to me that it felt like it belonged in Gmail, inside the Chrome thing. I’ve handed that off a while ago, but I think that if you’re going to play in a playground, you should fit in. And so in going into iOS, we looked [00:22:00] heavily at Apple’s human interface guidelines, at what is natively offered. And we wanted to bring the ActiveCampaign experience, but we wanted it to feel at home on the iPhone-

Chris Davis: There you go. That makes sense.

John Morrison: … to meet the expectations of an iPhone user of what it’s going to do. Now, that doesn’t mean we can’t take some things from other places. If you look, we have the green, floating action button on the bottom right. That is a Material Design pattern that comes from Google’s world, and we actually … We mix it up [00:22:30] a little bit, because it brings up what’s called an action sheet in iOS, and we feel like this is a pretty good combo. Now, Google didn’t invent that thing, but they’ve sort of codified it. But honestly, when we were conceptualizing that, every time you got a contact, every time you have a thing, you want to add something to it. You want to be able to interact with it. And you know what I looked at? Pokémon GO.

Chris Davis: Oh, wow.

John Morrison: We were out in the world looking at Pokémon. You have this lower-right corner button, and it’s contextual. Wherever you are in the app, it’s going to give you different options in the lower right.

Chris Davis: [00:23:00] Interesting.

John Morrison: And I was like, “That’s a crazy idea.” And I looked at other things that were out, and I said, “Man, is there a pattern for this?” And Margaret, our designer, who is an Android user, a very passionate Android user, was like, “You’re talking about a floating action button. This is from Google’s world.” And we thought, “Wow. How can we bring this here, and have it feel like it’s part of this experience, and do it right from the ground up?” So I feel like we’ve brought those things together where it doesn’t feel alien, but that we’re adding on to the user [00:23:30] experience in a way that feels native.

Chris Davis: Yeah. Yeah. And what I … Wow. What you didn’t make me … What I didn’t realize before you said that was I was honestly thinking. We see it all the time. Most companies start off on iOS, and then when it comes to Android, it’s years later or something like that, almost like they don’t trust the platform. And part of it is due to their lack of just attention, not understanding that internationally, [00:24:00] there are more Android users than national Apple users. But when I just make the assumption in my mind, I’ll be honest.

John Morrison: No, it’s cool.

Chris Davis: Confessional, everybody. It’s just like we’ll just port the code. You know what I’m saying? It’s like take the wire frame and everything you’ve done, and put it on Android. But like you said, you want the experience to be native to the environment, so there are certain things that Android does differently [00:24:30] than Apple, and you want to be able to make sure that that’s taken into account for that, right?

John Morrison: Yes.

Chris Davis: So with that being said, what are the … Oh, here it comes, everybody. What are the plans for our … Here, let me ask it like this. Are Android users left out?

John Morrison: No. Well, right now, we don’t have anything for them, unfortunately.

Chris Davis: Unfortunately.

John Morrison: We are only so many people. We [00:25:00] have only so many hours in the day, but I’ll tell you we have … I think next week, we have, I think, two Android developers starting. We have another developer who’s joining on the iOS side who also works in Kotlin, which is the new native coding language in Android. And we’re thinking it might be nice to have some switch hitters who can go back and forth. And it is definitely on the roadmap. We also, in the last two, [00:25:30] three months, we’ve brought in Sean Wolter, who is our director of mobile. He came to us from SpotHero. He came in through Shay. I think they may have known each other at Belly at one point. I may be misspeaking on that.

But Sean is brilliant, and Sean is well connected to these things. He knows lots of good people, and he’s been bringing in Android developers day after day. My life has been taken over by interviews, talking to people on the Android side. And [00:26:00] a little secret. I mentioned that Margaret is an Android user in her personal life, and from the very earliest stages, she maintained a little bit of a skunkworks version of some of our UI for the app as if it was in Material Design. And I want to say that firmly, is that we want to put out something that is as passionate about Android as we are about iOS. Now, that doesn’t mean we want to take another 10 [00:26:30] months to do it. I think we’d like to get something a lot faster, but now that we’ve done this once, we can do it again. And we’ve gone over it. We’ve learned all the things about the API. We’ve learned what works. But there’s nothing worse to me when an app gets ported over and feels like it’s been ported over as an afterthought.

Chris Davis: I know. I know.

John Morrison: And we could do that. We could that, and we’d get something really quick, and I think it would be a crappy experience. And I don’t want to do that. I’m not passionate about that, and I really firmly believe that we need to design something for [00:27:00] the right purposes. Now, maybe wind up very similar, because some of these things are universal, but a lot of the things that we use— native action sheets, native modals, and things like that— I think we would do the Android counterpart to those things and really make sure that we’re making the right assumptions. Android’s big on having a native back button and not having the top-left back thing, so we’ve got to rethink some of the navigation, and we want to make sure that we don’t feel like an alien.

Chris Davis: [00:27:30] Yeah, it’s good. I’ve been an Android user for the … Well, no, not the majority of my mobile life, my smartphone life. I’ve actually just been using Android more and more lately than the other platforms. But yeah, there are some differences, man, and I personally … Yes, I would love to have the app on my phone, but that in no way, shape, or form is killing, is blowing, my high [00:28:00] from the iOS app. I’m excited, man, because like you said, we identified a muscle. It’s like, “Hey, we’ve got a muscle there.” Now, it’s just a matter of building.

John Morrison: And from the most of the time that we did this, we had two developers who are excellent, but they had never done anything at this scale before. They had worked on other projects. They’re brilliant. I adore them. I’m amazed by them. And then we got a third one who had another strength. We boosted up, leveled up on that. And then towards the end, we got a fourth. We’re, [00:28:30] out the gate, bringing that many people for Android, if not more.

Chris Davis: Love it.

John Morrison: I know there’s the whole Mythical Man-Month thing, but I can’t imagine that it’s going to be anywhere near the lead time. Yeah, famous last words, but we’re already thinking about it. We’re already designing for it. It’s coming.

Chris Davis: Good. Great. Well, John, always, always, always a pleasure to have you on. This time, you know what? I didn’t realize [00:29:00] it had been a year. We’re going to make sure we have you back on. In fact, I’m going to … Call me Nostradamus, okay. I am going to make … I’m going to prophesy that you will be back on before 12 months, talking about the Android app.

John Morrison: I don’t want to prophesy.

Chris Davis: That’s me. Nope. It’s not you.

John Morrison: I don’t want to prophesy.

Chris Davis: It’s not you. It’s Nostradam-Chris, all right.

John Morrison: Nostradam-Chris.

Chris Davis: That’s who it is, and [00:29:30] we will see if the prophet has spoken or not.

John Morrison: All right.

Chris Davis: All right? We’ll test the accuracy of it. But no, thanks for coming on, John. I’m really, really excited about the iOS app. Hats off to as many hats as possible. Everybody, even if you’re listening to this ride out, just quick tip of the hat to the internal team for making this happen, man. The users, they deserve it.

John Morrison: I cannot express enough how amazed I am with our mobile [00:30:00] team, how proud I am of our mobile team. I love working with these people. I love seeing their faces every day. It’s amazing. Just excited to get things in people’s hands, and we’ve got … We have more down the line as well. This is not the only app we’ve got to make. We’ve got a bunch of ideas that I can’t share yet.

Chris Davis: All right. All right, John. Again, thank you for coming on, man. It’s been a pleasure.

John Morrison: Cheers.

Chris Davis: Thank you for listening to this episode of the ActiveCampaign [00:30:30] podcast. As you heard, every user, everybody has reason to be excited, okay. Sometimes, the here and now can rob you of the bigger goal at times, and right now, we have it for the iOS app, but the bigger goal is this. Is it not encouraging to hear how this internal mobile team is being built and structured to move faster, not just on iOS application, [00:31:00] but Android as well. To me, that is what you look for in a company. It’s not just their ability to do one thing really good, but to continue to do that thing and more. So as Nostradam-Chris has spoken, we will see more development on Android. I’m excited about that.

But you know what? Let’s just rejoice and be grateful for what we have right now. Go to the App Store, iTunes, right now, and [00:31:30] download the ActiveCampaign Deals CRM app. Play around with it. Add some tags, right. Search for some contacts. Move some deals around. Get some experience, and just be happy. Be happy with what we have, because this is a big deal, and it’s a big step in the right direction when it comes to mobile development for ActiveCampaign. Listen, while you’re in the iTunes Store, can you also type ActiveCampaign podcast and subscribe? [00:32:00] And if you’re not an Apple device, listen. You can subscribe to the ActiveCampaign podcast in Google Play, Stitcher Radio, SoundCloud, any podcasting application or any application that will allow you to subscribe to a podcast. We are there, so please make it a priority to ensure that you’re subscribed so you don’t miss an episode.

If you haven’t given us a rating or review, please do so. Listen, you’re all [00:32:30] in the App Store now. I’ve got you downloading the Deals CRM app. I’ve got you subscribing. Look, you might as well finish it off and leave us a five-star rating and review. It would be greatly appreciated and help us get the word out about the amazing content that’s being produced on the podcast and help more people. It’s all about helping people. If you need help, if you are one of those people that need help, we’ve got you. We’ve got you covered. If you want to talk to somebody live, one one one, there is a [00:33:00] success team member waiting to take your call. They will be glad to speak to you about your business and how to get started with ActiveCampaign. You can sign up for that one on one at activecampaign.com/training.

And if you say, “You know what? I really don’t need anybody to tell me or talk to right now. I’m a busy person. I’m on the go. I just need something to read on my own,” the Education Center is here for you— activecampaign.com/learn— and you’ll be able to consume guide, videos, [00:33:30] webinars, podcasts, any form of content in whatever medium you prefer. It’s there in the Education Center. This is the ActiveCampaign podcast, the small business podcast to help you scale and propel your business with automation. I’ll see you on the next episode.

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