White Labeling in ActiveCampaign

White Labeling in ActiveCampaign

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     White labeling is not common in the marketing automation world. It is one of those rare gems available with ActiveCampaign that can add a ton of value to your business. Since we don’t talk about it nearly enough, we’re taking the opportunity to explain the feature and some use cases.

    Who White Labels ActiveCampaign?

    White labeling is available on all enterprise-level accounts. There are also some limited white labeling capabilities available on Small Business accounts. Two main groups utilize white labeling for ActiveCampaign:

    1. Agency: This group is probably the most likely to white label. Many kinds of agency power their marketing automation with ActiveCampaign.
    2. Regular customers: There are plenty of reasons to white label and personalize ActiveCampaign with your brand – more on this later.

    White labeling abilities are included in your plan and have no additional fees.

    What Does White Labeling Entail?

    Enterprise account holders can change a lot of things about ActiveCampaign, including:

    • Custom domain – Change from [name].activehosted.com to [name].[company].com (our most popular white-label feature)
    • Logo Rebranding – Replace ActiveCampaign logo
    • HTML/CSS Rebranding – Modify button colors, borders, font colors, font size, and much more
    • Add/remove buttons and other options – Coding accomplished by the agency
    • Remove all references and links to ActiveCampaign
    • Create a landing page with a generic landing page domain (lp.page instead of ac-page)

    Small business account holders can remove branding, but it is not as customizable as a white-labeled account. Read more on turning off banding here.

    White labeling can be setup on a per-account level, which is unique to ActiveCampaign. If you have a specific customer, you can change the branding to their logo and colors and remove global changes to customize a single account granularly.

    While removing all mentions of ActiveCampaign might seem like a big task, The good news is that a single checkbox does it:

    Branding toggle feature in ActiveCampaign

    This option is located in Settings > Appearance and at the bottom of the screen.

    Agency White Labeling

    ActiveCampaign agencies work with various brands and verticals, making the platform’s flexibility, including white-label options, a real benefit. From huge marketing agencies to solopreneurs, businesses and their needs are different. ActiveCampaign provides a framework to build upon, manipulate, and change to enable agencies to be successful.

    Many ActiveCampaign agencies work within select industries, combining their knowledge of a particular business and marketing automation to provide additional value to their clients.

    Most agencies and white-label customers are marketing agencies or web designers, where email marketing isn’t their primary business but a fitting add-on for their clients. Some agencies are full-blown email marketing services, using ActiveCampaign entirely for the backend of their service.

    In those cases, the agency’s value to their clients is their knowledge, expertise, and support. Agencies work directly with their clients on their day-to-day marketing automation needs. Agencies are the first line of customer service and support; these customers own the environment. If an agency’s client encounters an issue they can’t fix, the agency comes to ActiveCampaign behind the scenes and opens a ticket.

    Agency accounts have access to all normal support channels of a regular account. When an agency fully manages its accounts, it can create customer loyalty.

    Providing custom templates and automations is a powerful way for agencies to add value for their clients. Agencies can pre-build campaign templates to be uploaded to any accounts automatically. They can also choose if any ActiveCampaign templates remain or if they want to clear out all template samples.

    Regarding automations, ActiveCampaign agencies can copy and paste the URL for a recipe to import it into a specific account. This must be completed manually in the account.

    If you have more coding skill and time, white-label accounts enable an agency to create custom buttons, importing their own CSS; those modifications can be applied to all accounts.

    Some agencies create a single sign-on through ActiveCampaign’s API; they can have clients sign into their white-labeled ActiveCampaign account through the agency’s website.

    Awesome Marketing sign on page

    ActiveCampaign consultants can also differentiate themselves on the consultant’s page; they establish themselves as experts in ActiveCampaign and other programs, such as WordPress, WooCommerce, or a marketing agency.

    There’s a vast amount of flexibility in the platform. Agencies can manage their ActiveCampaign clients in a way that fits their business.

    Customer White Labeling

    As mentioned earlier, small business and Enterprise plans have white-labeling options; Enterprise has the most flexibility.

    Large corporations who use ActiveCampaign can re-brand the platform to look like a piece of internal software. For small business plans, customizing the domain is the most potent option. You can also change the logo, but you do not have CSS/HTML editing abilities.

    White labeling your domain can have significant benefits for link tracking. Link tracking continues through the same domain when you log into a customized domain. There is a higher level of authentication, and it helps improve your deliverability ratings over time, avoiding spam filters. Custom domains help you establish a better domain relationship with those you send to, including Gmail, Yahoo, etc. As always, that relationship also relies on good sending habits.


    ActiveCampaign’s white labeling options add an additional level of flexibility for agencies and direct customers.

    How have you used ActiveCampaign white labeling to strengthen your relationship with your clients? What tools do you appreciate the most? Let us know in the comments below.

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