Last December, we announced our first Deep Data Integration. In January, we followed up that news by announcing our second. Indeed, you can now integrate your ActiveCampaign account directly with Shopify and BigCommerce at a deeper level than ever before.
What does that mean for your business? What is deep data anyway? This guide will answer those questions and others.
Defining Deep Data
There are three main differences that separate our two Deep Data Integrations from all others in the industry:
1. They retrieve much more data than the basic information that standard integrations pull.
2. They automatically provide data-specific structure.
3. They empower you to easily act on crucial data.
Let’s look at each of those points more closely.
As their name suggests, Deep Data Integrations dig a little deeper. Most integrations communicate only basic information to our platform. Such data includes name, email, and birthday. Now, with Deep Data Integrations for ecommerce tools Shopify and BigCommerce, ActiveCampaign automatically retrieves useful data that it could not previously reach.
Among other things, our platform now records each of your customers’ total number of orders. It tracks the total revenue each customer generates for your business, and it monitors the total number of products customers buy. Essentially, the Deep Data Integrations help you know your customers more intimately.
Before these Deep Data Integrations, Shopify and BigCommerce users would have to create custom fields or tags to represent ecommerce data. Now, not only do these integrations automatically create and fill fields for you but also they intuitively place the fields in an ecommerce section on each contact record.
As shown in the above image, the Deep Data Integrations provide appropriate structure for the data. They allow ActiveCampaign to recognize data from Shopify and BigCommerce as ecommerce data, and they enable our platform to organize that data accordingly. The ecommerce section appears only to users who have the Deep Data Integrations connected. Otherwise, any custom fields that users create to reflect such data are lumped together in the “Info” section.
Note: If you created a custom field with the same name as a field that a Deep Data Integration automatically creates, then two fields will exist, one in the “Info” section, the other in the new “Ecommerce” section. Custom fields created by a Deep Data Integration are separate from user-created fields, and the data in them are automatically filled by the integration, not the ActiveCampaign user. In essence, you would no longer need to maintain the field you created; ActiveCampaign will store that data for you.
Now, what good would this new data be to you if you could not act on it? Perhaps the most impactful perk of Deep Data Integrations is that they allow you to access ecommerce information right in the segment builder. You use the segment builder — which can be found throughout the platform — to segment contacts and craft targeted marketing. Having such data at your fingertips empowers you to send more relevant messages, which edges you closer to accomplishing your ultimate business goals.
Indeed, much of what we develop is meant to aid you in segmentation and targeted marketing.
What It Means For You
As we wrote in our Shopify announcement, Deep Data Integrations mean that “stacking becomes virtually the same as having third-party apps built right into ActiveCampaign.”
We believe there is strength in stacking, and Deep Data Integrations will help you round out the most versatile marketing stack possible. Thanks to the Shopify and BigCommerce Deep Data Integrations, valuable ecommerce data is automatically recorded and organized. You no longer need to manually create and assign such data to tags and custom fields.
In short, Deep Data Integrations make your marketing more powerful and your job easier.
The above screen recording shows all the ecommerce information that the Deep Data Integrations automatically map to contact records. As indicated, you can access those data categories in the segment builder and can plan the messages contacts receive according to their behavior on Shopify and BigCommerce.
Note: Contacts are not automatically added to your lists just because they have a history of ecommerce data. Also, you should know that the Deep Data Integrations do not currently map billing data; you access that information in your Shopify or BigCommerce account.
Starting Automations With Deep Data Integrations
New to ActiveCampaign is the “Makes a purchase” start trigger, and it goes hand-in-hand with the Deep Data Integrations. It tells ActiveCampaign to automatically add contacts to automations immediately after they make a purchase from your ecommerce store.
As the above screen recording shows, you access the “Makes a purchase” start trigger in the same place you do the others. The trigger appears there as soon as you connect a Deep Data Integration to your account (see the next section for more on that).
The criteria for the start trigger is broad; it grants automation access to all contacts who make a purchase. But, you can use the segment builder in automations to further segment contacts, as we mentioned in the previous section.
How To Find And Connect The Integrations
Can’t wait to integrate? Let’s discuss how you can do so.
To find and connect Deep Data Integrations to your ActiveCampaign account, you first must visit your “Settings” page, as shown in the below screen recording.
Then, click “Integrations” at the bottom of the left side menu. Doing so loads the “Connected Integrations” page, where you can view all of your integrations. You can also add new ones by clicking “Add integration” in the top right corner.
Simply choose Shopify or BigCommerce, depending on which ecommerce tool you use. Enter the URL to your ecommerce shop and click the green “Connect” button.
Once you do that, any ecommerce actions your contacts take on your shop is seamlessly transmitted to ActiveCampaign in real time.
Additionally, you can retrieve the entire history of your contacts’ interaction with your ecommerce site. To add such data, simply click on the integration and then click the “Sync” button, as shown below.
You now have a wealth of ecommerce data to act on.
Note: Disconnecting your integrations, which you can do by clicking the red “Disconnect” button shown in the above screen recording, does not delete any data that was added to your contacts’ records. However, future data will not be recorded if you disconnect.
Ultimately, Deep Data Integrations enhance contact-specific engagement, which you can effortlessly execute via automations. Shopify and BigCommerce are our first two, and others are on the horizon.
Feel free to submit your own ideas to us here. We rely on your voices to know what features can make ActiveCampaign better for all who use it.
What questions do you have about Deep Data Integrations? Ask us in the comments!