Thank Your Customers with Thank You Video Scripts

It’s important to let your prospects and customers know how grateful you are.

It can be a game-changer to send or receive a thank you in any relationship.

Create stronger relationships with your audience by using these five video thank you scripts.

What you get:


Share on twitter
Share on facebook
Share on linkedin

By submitting this form, you agree that ActiveCampaign may send you promotional emails about our products and services. You can unsubscribe at any time, free of charge. View our Privacy Policy.

Related Bonjoro automations to provide a better customer experience

Send A How-To Video When Purchase is Made

Have you ever made a purchase, been excited for it to arrive, and then not be sure how to set it up? Creating a quick How-To video allows for your contacts to get started on the right foot. Use this automation to send a unique video message to your contact when they make a purchase.

Personal Upsell After Purchase

Imagine you sell an online training course but you also have a more expensive option for 1:1 training that you can offer right after. It's a great way to increase your sales if done right. Use this automation, after someone makes a purchase to check to see if they bought the product (or upsell).

Get More eCommerce Reviews

Imagine the next time you bought a high end pair of jeans, the actual designer behind the brand thanked you and asked for your feedback via a review. How's that for a personal touch? Use this automation to do just that, and add a personal touch to get more reviews.

Ready to get started?

Start a 14-day free trial of ActiveCampaign. No credit card, no setup, no hassle.

Join our webinar

Better Together: The Power of Automation and Personalization

The value of high-touch personalization can’t be overlooked: emails with personalized videos can get a 4.5x increase in clickthrough rates. Join us for our free webinar to learn the ways to use automation and personalization together to create those all-important customer experiences.

Have the ability to thank your customers and prospects without taking a lot of your time

It can be frustrating finding time to build strong relationships and personally thanking your customers. You have a million things on your to-do list. Time and time again, the task of thanking customers get put off because it’s time-consuming. Well, we’ve created free thank you video templates that offers an alternative to an ‘in real life’ thank you, letting your prospects and customers know how grateful you are in a way that fits into your regular schedule. Best part is, if you want to send personalized thank you videos to your audience, you don’t need any expensive equipment, a video editor, or a string of video ideas. Creating a lifelong customer with the use of video and a personal touch is easy when you use a video email tool like Bonjoro.

How to easily thank your audience in a personal way

When it comes to relationship building, you know what a game-changer saying thank you can be. Sending a video message takes that to a new level. By sending a thank you video to each lead, prospect, or someone in your community, you help create a strong and more trustworthy relationship with your audience. The great thing about a thank you video is that:

  • it allows you to stand out in your customers’ inbox with something truly personal
  • it’s the modern equivalent of a handwritten note
  • it’s a really easy way to send a memorable message
  • it cuts through the standard ‘copy and paste’ or automated messages

And that’s just the start. You don’t need stock videos, fancy video editors, or a stock library of images.

Whether you’re a new business or solo entrepreneur, sending thank you videos to your prospects and customers with Bonjoro is an easy way to build customer loyalty and deepen customer lifetime value. You can send personalized thank you videos anytime, but what if you’re not sure what to say?

After four years and analyzing results from over 40,000 companies across the world, Bonjoro has seen which video messages and scripts generate the best ROI and impact.

How to use your free Bonjoro thank you video scripts

The format of each video script is designed to be plug-and-play with Bonjoro. Each thank you video script includes a subject line and copy for the body. When you find a video script you like just connect Bonjoro with your ActiveCampaign account, and create your own video template in just a few simple clicks.

Custom Thank You Video script examples included:

  • Thank buyers or donors
  • Invite VIP customers to community
  • Reward loyal customers
  • Get reviews from happy customers

How to Create a Template in Bonjoro

Step 1

Simply find the specific thank you script you want to use

Step 2

Open Message Templates in your Bonjoro account

Step 3

Copy and paste your desired script and subject line from this document into the Message Template editor.

Customize your thank you messages with Bonjoro message templates

Bonjoro message templates allow you to customize your email layout and landing page. Since a design and message tells a lot about a company and a person, Bonjoro wants to make sure that your customers not only receive an amazing video from you, but that they know from the get-go what kind of business you are before they hit play.


With message templates, you can adjust the following components of your delivery emails and video landing pages where recipients view your videos:

  • background and logo of your landing page
  • pick your brand color for the play button and CTA
  • custom subject line
  • default message text (can be changed after recording)
  • name template so you know which template you are using

Video message templates can also include call-to-action ideas like a link to your appointment calendar or a document. Each template is designed to get more prospects to respond to your marketing efforts so you can get more customer reviews, upsells, or drive more people to join your private community. These thank you scripts are going to help you stand out and make more money.

What should you say in your thank you video?

When it comes to recording and sending an engaging video, shorter videos tend to work better than long videos. A short video is around thirty seconds in length or a script that is one page. If you write a script that’s longer than one page, do a couple of rounds of editing and cut out all the unnecessary fat. Then read it out loud to listen for opportunities to make the language more conversational, or sentences shorter. The result is a video that’s engaging and succinct.

Script elements have:

  • an introduction
  • natural transitions
  • a conversational tone
  • a call-to-action

You don’t need a fancy teleprompter to remember your lines, a video editor or expensive equipment. Be genuine. If you make a small mistake, keep going and don’t edit it. People want to see authenticity!

What does Bonjoro+ActiveCampaign look like in action?

When you connect Bonjoro with ActiveCampaign, you can easily generate tasks to record personal videos at just the right time. This means you can:

  • create personalized video campaigns in Bonjoro based on key customer events and tags in your ActiveCampaign account
  • pass custom attributes from your ActiveCampaign account into Bonjoro so they are visible at the time of recording your message on Bonjoro’s web or mobile apps
  • customize every video with your own branding and call-to-actions

Ready to get started?

Start a 14-day free trial of ActiveCampaign. No credit card, no setup, no hassle.