Skip to content

KPI (Key Performance Indicator)

Definition

A key performance indicator (or KPI) is a way to measure the performance of a business and its employees over time. Businesses use KPIs to assess the overall performance of the business, as well as specific processes in departments like sales, marketing, HR, and Support.

Key performance indicators create a basis for decision-making and help focus attention on the most important objectives for business growth. KPIs can track efficiency, compliance, behaviors, finances, project performance, personnel performance or resource utilization.

How can you create a unique experience for each customer?

Ready to get started?

Try it free. No credit card required. Instant set-up.