The ActiveCampaign Customer Success Commitment

We’re so committed to your success, we guarantee it. We’re proud to be the only Customer Experience Automation provider promising excellence in value, service, and trust.

Value

You get an industry-leading product for the best value. Flexible options let you pay only for what you need, and add on as you scale.

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Service

We provide the best service we can to help you get started and see success faster than you would on any other platform.

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Trust

Our platform works as hard as you do to protect your data, provide the stability you need, and help you stay compliant.

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Value Commitment

  • 2-Year Price Lock

    We will not raise the price of your plan tier for at least two years from the date you sign-up - as long as you remain in the same tier and contact limit. *

  • Easy subscription management.

    Switch tiers up or down to find the best fit for your business. If your account is managed by a Customer Success Manager or you signed an annual contract, contact us and we’ll be happy to discuss ways we can provide the solution that’s right for you.

  • We’re happy if you’re happy

    If you’re not satisfied with ActiveCampaign, reach out to us, and we’ll try our best to make it right.

* Price lock does not account for possible price adjustments resulting from use of integration partners.

Service Commitment

  • Free implementation and migration

    Our tiers are designed to provide everything you need to be successful, including built-in implementation and migration services. We’ll help you choose the best fit for your business, and if you want more than what’s included in your tier, additional services and ActiveCampaign Certified Consultants are available to help.

  • Free online training & support

    We regularly update our Help and Education centers with comprehensive Help articles, webinars, and videos that explain everything from getting started to building an advanced automation. You can also reach out to us via email or chat with any questions—our knowledgeable Support team is standing by to help.

  • Unlimited community access

    Discover other ActiveCampaign customers who have similar objectives or use cases, and get advice from other customers who have done it before. Quickly ask for opinions, crowd-source solutions, and learn about new feature updates.

  • Accessible in-person training

    We bring ActiveCampaign training to you with affordable Study Hall sessions that take place year-round, all over the world. Each session is hosted by a highly trained member of our Education team who provides in-depth instruction.

  • Value-added templates and guides included in your account

    One of the biggest hurdles for small businesses is knowing how to get started, and feeling confident in what you’ve set up. We provide email template recommendations and guides so you have “how-to” knowledge at every turn.

  • Automation recipes to help get you started

    Become an automation expert in no time with our robust collection of pre-built recipes and recommended automation flows.

  • Certified ecosystem of consultants

    Search our directory of strategic consultants to find someone with the right skills and strengths to help you implement any process in ActiveCampaign.

Trust Commitment

  • Quality compliance standards

    Our highly customizable product and infrastructure helps ActiveCampaign customers maintain compliance with standards like GDPR, HIPAA, and CCPA, so you can grow revenue without sacrificing customer trust.

  • Uptime is our priority

    Our goal is to ensure continuous availability of our platform. We work hard to make sure the product is accessible when you need it.

  • You own your data

    Your customer data outlines the history of your relationships. When you partner with ActiveCampaign, your data is always yours. If you decide to leave ActiveCampaign, we make it easy for you to take your data with you. If you just need a break, we will maintain your records for up to a year.

  • Expert deliverability

    We have a team dedicated to maintaining deliverability across our customer base. They share best practices and ensure you have what you need to be successful. We also provide accessible group and individual deliverability education.

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