How can you get in-depth training from an ActiveCampaign expert — online?
How can you create incredible experiences for your customers? How can you use automation to nurture, educate, and convert? How can you turn leads into repeat customers — and advocates for your business? Over three online sessions (available live and timed to fit your schedule) you’ll learn about how to automate, personalize, segment, and orchestrate — and how to use ActiveCampaign to grow your business faster.
During these sessions, you’ll learn how to:
- Understand what your contacts want, then use segmentation and personalization to give it to them
- Organize your integrations and content to set up incredible customer journeys
- Learn how to use ActiveCampaign to deliver the right content to the right person at the right time
Upcoming CXA Study Hall Digital Series & Webinars
What’s new at #ACStudyHall
I have been an ActiveCampaign user for over two years now, but I already have a ton of new ideas on how to improve my services and experiences! -Ryan Donner, Ryan Donner & Associates
This has been one of the greatest training facilitations for sure….the facilitators have been top notch! -Tosca DiMatteo, TOSCA Coaching and Consulting
What is the Digital Study Hall series?
Session 1 - Successful Contact Management: Customer Experience Map (2 hours)
Your customer’s experience is more important than ever for the success of your business. If you can “wow” them, they’ll tell their friends and write about you online, but if they have a negative experience… they’ll tell their friends and write about you online. Your customer experience determines the way they talk or write about you.
What can you do to make sure their experience is positive? How can you create repeatable positive customer experiences that are personalized? In your first session, you’ll focus on the fundamentals of building organized, scalable contact management processes.
Here’s what you’ll learn:
- What is customer experience automation (CXA)?
- Why mastering your customer experience is so important
- Exploring the customer experience map
- How to create accurate audience segments
- How to manage your contacts throughout the customer journey
Session 2 - Grow Your Business: Nurture, Educate & Convert (3 hours)
In your second session, you’ll focus on the critical elements of creating clear, actionable content for your audience. You’ll learn how to communicate with your contacts via email campaigns and automations — and how creating valuable content and communications can drive relationship building and organic sales.
How do you know what messages to send? When should you send them? How do you know which potential customers are engaged and which need a little more time or information? In your second study hall, you’ll learn the answers to these questions — and how to build the systems within ActiveCampaign to answer them automatically.
Here’s what you’ll learn:
- How to implement a segmentation system for your contacts
- Everything you need to know about email campaigns
- How to build automations in ActiveCampaign for repeatable, positive customer experiences in:
- Marketing communications
- Customer support processes
- Business operations
Session 3 - Know Your Customer: Cultivating Sales & Advocacy (1 hour)
In the final session, you’ll learn about the insights and productivity your teams can get from a Customer Relationship Management (CRM) tool. You’ll also get a dive into the benefits of using pipelines and contact scoring — tools that help you target each of your audiences at every single step of your Customer Experiences.
What can you do to keep your sales processes organized? How do you make sure nothing falls through the cracks? How do you prioritize your sales leads? One of the biggest challenges and pitfalls in the sales process is knowing who your engaged leads are. In this session, you’ll learn how to find out (automatically!)
In session 3 you’ll learn:
- The basics of customer relationship management (CRM) processes
- Pipelines, deals, & tasks — what are they? How do you use them?
- How to create a contact scoring system that helps you prioritize your outreach
- How to use pre-built ActiveCampaign automation recipes to save even more time!
Meet your presenters
Customer Journey PDF
Treat every customer like they are your most important customer — and scale across all channels by automating personalized communications that engage on an individual level. Assess your customer experiences now.
ActiveCampaign Education Center
The ActiveCampaign Education Center brings you training, tutorials, and tips for using your ActiveCampaign account more effectively. Begin your training and grow your business.
Join the ActiveCampaign Community
Join a community of ActiveCampaign users like you to ask questions, share best practices, and connect with marketers and businesses from around the globe.
Segmentation & Contact Management Course
In 3 video modules, learn how to collect data that lets you segment and personalize the messages you send your audience — so that everyone gets exactly what they want to see.
Beyond the sessions, you’ll get access to a dedicated Slack group where you can ask questions, discuss the sessions, and connect with other Study Hall attendees.