Engage with customers in real-time
Live chat, automated chatbot workflows, and a unified inbox help you connect with your customers across channels and offer timely, impactful support.
What can you do with Conversations?
Combine advanced automation with live chat capabilities to nurture customer relationships and offer a complete, personalized experience across channels.
Create deals in the CRM
When a contact submits a form or engages with a chat agent, automatically create deals in the ActiveCampaign CRM.
Automate live chat
Trigger automations that follow-up with your contacts or nurture them through a workflow to build loyalty.
Add tags and personalize
Update custom field information and apply tags to contacts for future segmentation and outreach efforts.
Automate multi-step message flows using chatbots
Chatbot Automations allow you to manage a set of automated messages and content blocks that gather information about customers before a live rep begins chatting.
CHATBOTS HELP YOU:
- Customize each chat experience
- Update custom field data
- Assist customers while reps are offline
- Improve team productivity
Chat with customers where they are
Conversations links directly to your company’s Facebook page and allows you to field incoming messages using the unified inbox. Support all customers from one place, whether their question came from email, web chat, or Facebook Messenger.
Make your support team more effective
Give customers the support they want — when and where they need it. When your team can update fields and tags so that every contact’s full history is at their fingertips, it’s easy to provide an amazing support experience to every customer.
With features like:
- Unified inbox
- Automated chatbots
- Agent assignments
- Facebook Messenger built in
Works with all of our other automations
“The way that it integrates, it creates a contact which works with all of our other automations and it assigns a prospect score. So it’s worked seamlessly with what we have in place already.”
Nick McGuire, Argo Translation
Just click on the profile
“The biggest difference is that our guys have been able to just click on the profile of whoever’s talking to them, and they’ve got all of their information—the sites they’re visiting, the products they’ve bought…”
Mike Killen, Sell Your Service
Start connecting with your customers
ActiveCampaign customers, dive into Conversations today.
Take your conversations mobile
The Conversations mobile app for iOS and Android lets you take customer interactions into the field. Get notifications, respond to chats, and create great experiences from anywhere.
The tools you need to create great customer service experiences
Conversations comes equipped with an entire suite of features that help you better support your customers and improve team productivity. Everything connects to ActiveCampaign, so you can access the power of marketing automation, sales automation, and the CRM for a complete customer experience.
Pick up conversations via web chat, Facebook Messenger (coming soon!), or email.
Customize the auto-reply flow triggered by each new visitor message.
Collect contact info
Turn website/Facebook visitors into ActiveCampaign contacts.
Add chat data to contacts
See all chat history in the contact record.
Mark conversations open or complete for easy tracking.
Get notified of new chats on desktop and through the mobile app.
Filter conversations based on the status of a chat (Open, Complete, or All).
Give different agents permission to view and reply to messages.
Track your team’s response times and where a chat originated to identify trends and stay organized.
Start the conversation
ActiveCampaign customers, connect with your customers today.