CONVERSATIONAL MESSAGING

Engage with customers in real-time

Live chat, automated chatbot workflows, and a unified inbox help you connect with your customers across channels and offer timely, impactful support.

What can you do with Conversations?

Combine advanced automation with live chat capabilities to nurture customer relationships and offer a complete, personalized experience across channels.

Create deals in the CRM

Automate live chat

Add tags and personalize

NEW!

Automate multi-step message flows using chatbots

Chatbot Automations allow you to manage a set of automated messages and content blocks that gather information about customers before a live rep begins chatting.

CHATBOTS HELP YOU:

NEW!

Chat with customers where they are

Conversations links directly to your company’s Facebook page and allows you to field incoming messages using the unified inbox. Support all customers from one place, whether their question came from email, web chat, or Facebook Messenger.

Make your support team more effective

Give customers the support they want — when and where they need it. When your team can update fields and tags so that every contact’s full history is at their fingertips, it’s easy to provide an amazing support experience to every customer.

WITH FEATURES LIKE:

Works with all of our other automations

“The way that it integrates, it creates a contact which works with all of our other automations and it assigns a prospect score. So it’s worked seamlessly with what we have in place already.”

Nick McGuireArgo Translation

Just click on the profile

“The biggest difference is that our guys have been able to just click on the profile of whoever’s talking to them, and they’ve got all of their information—the sites they’re visiting, the products they’ve bought…”

Mike KillenSell Your Service

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CHICAGO FOOD PLANET

"We use Conversations as the chat feature on our website - we're able to have that personal conversation with an individual to satisfy their needs. Conversations lets customers know they're not sending questions into the void".

How Chicago Food Planet Uses ActiveCampaign in creating meaningful connections.

18%

Increase in revenue for private events

30%

time savings

Start connecting with your customers.

Try Conversation for Free.

Take your conversations mobile

The Conversations mobile app for iOS and Android lets you take customer interactions into the field. Get notifications, respond to chats, and create great experiences from anywhere.

RESOURCES FOR CHAT SUCCESS

ActiveCampaign gives you the tools you need to be successful today and in the future

Messaging Automations
Growth Blog
Free Tools

Deal creation

Create a deal from conversations when a contact enters a form

Automated follow-up

Send a follow-up message after your chat

Chat tagging

Know which pages a chatter has visited with chat page tagging

Chat Automation

10 Conversation Automations to Get You Talking

Chat Strategy

How Helpwise Unifies Customer Conversations With ActiveCampaign

Chat Tips

10 Live Chat Best Practices to Improve Your Sales and Customer Service

Comms template

Present a unified message with this communication plan template

Client intake

Get vital client details with this free intake form template

Track contacts

Never lose tracking of your contacts again with this template

The tools you need to create great customer service experiences

Conversations comes equipped with an entire suite of features that help you better support your customers and improve team productivity. Everything connects to ActiveCampaign, so you can access the power of marketing automation, sales automation, and the CRM for a complete customer experience.

Multi-channel support

Pick up conversations via web chat, Facebook Messenger, or email.

Chatbot Automations

Customize the auto-reply flow triggered by each new visitor message.

Collect contact info

Turn website/Facebook visitors into ActiveCampaign contacts.

Add chat data to contacts

See all chat history in the contact record.

Conversation management

Mark conversations open or complete for easy tracking.

Notifications

Get notified of new chats on desktop and through the mobile app.

Filter conversations

Filter conversations based on the status of a chat (Open, Complete, or All).

Agent assignments

Give different agents permission to view and reply to messages.

Reporting

Track your team’s response times and where a chat originated to identify trends and stay organized.

Start the conversation

ActiveCampaign customers, connect with your customers today.