AUTOMATION FOR CUSTOMER SERVICE TEAMS
Anticipate customer needs and improve every interaction
Make your customer service more personal
Identify & reward your best customers
Track customer interactions and behaviors
Prevent bad customer experiences
Assist customers wherever, whenever
Stop churn and increase expansion
Integrate with the tools you already use
The customer service tools you need to succeed
Multi-channel support
Pick up conversations via web chat, email, or Facebook Messenger.
Site & event tracking
See exactly what your customers are doing in your app and on your website.
Flexible pipeline
Create the pipeline stages and customer health metrics that make sense for your business.
Chatbot automations
Automate messages, collect data, and pre-qualify leads — even if you’re offline.
Native integrations
Bring data in from 870+ apps to inform your customer service processes.
Team collaboration
Tag a teammate or assign ownership to bring them into a conversation and stay on the same page.
Automated tasks
Create tasks in response to key events and assign them to a team member.
Automated workflows
Use triggers, actions, and logic to automate outreach based on contact actions.
Consolidated records
Keep track of all customer information in a single contact record.
