Anticipate customer needs and improve every interaction

Connect the conversations happening across marketing channels, nurturing automations, and customer service for a fully personalized and integrated customer experience
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Make your customer service more personal

Before you chat with a customer or reach out over email, you need to have context into their history with your company. See what problems or questions they’ve had in the past, and predict their needs.

Identify & reward your best customers

Offer incentives or special deals to customers who buy repeatedly, or create communities of strong customers to advocate for your business, growing your customer base from the inside out.

Track customer interactions and behaviors

Providing a great customer experience starts with understanding what your customers like to see. Track past email clicks, purchases, and live chats across the ActiveCampaign platform to get a sense of what makes your best customers happy.

Prevent bad customer experiences

Lead scoring, engagement tagging, and pipeline automation make it easy to track customer health and take action so you can step in to offer support. Identify when customers and accounts are at risk of leaving a bad review, having a subpar experience, and more.

Assist customers wherever, whenever

Good customer service happens everywhere, and at every stage. You can now go beyond traditional support channels and leverage the latest in chatbot automations, multi-channel support, and nurturing email workflows to provide the best customer service experience.

Stop churn and increase expansion

Try it free. No credit card required. Instant setup.