SurveyMonkey: Send a survey to unengaged contacts

What stops people from engaging with your business?

Every business has customers that love you and customers that pay less attention to you over time. What if you knew exactly what could keep customers around and wanting more?

One way to find out why people stop engaging with you is to ask. Automation can keep track of people who have stopped engaging with your business, and you can use that information to automatically send those people a survey.

Here's how this automation works:
1. The automation is triggered when a contact has the "unengaged" tag added
2. The contact gets an email with a link to a survey