Have you ever asked a question on a site’s live chat, only to get an immediate response saying “Sorry, we’re away, we’ll respond tomorrow”?
It’s the worst, right?!
Nobody wants to feel discarded and left alone to fend for themselves when they’re asking for help. This kind of poor experience results in displeased customers who become frustrated with your company.
With the introduction of Agent Availability in ActiveCampaign’s Conversations chat widget, you won’t have to worry about your customers having this sort of experience.
I made an unboxing video to explore what this new capability is and how it will help your business. Hope you enjoy!