We just released Help Desk Software 2.63.2 and it introduces a rather handy new “feature.”  With the latest version the public side is entirely CSS based. That should help a lot with template customizations and upgrading Help Desk Software (with customizations kept). We also added an extended Reset Desk feature that now allows you to choose what part of the desk you wish to reset (so you can choose to keep CSS customizations, but to reset templates, for instance).
Also: Please note that there is no longer a limit on satellite desks!   Additionally, the restrictions for lite licenses have decreased allowing you more departments and email parsers than before.

Minor changes were made to the admin side as we slowly roll out some design and layout changes.  We are continuing to make minor changes to increase the usability and style.

If you should have any questions or feedback regarding our recent changes just let us know!