Any long time user of ActiveCampaign Help Desk Software can relate to how it feels when you have a ticket with 20 or 100+ posts. Finding relevant or important posts in the history of that single ticket can be a pain. Sure we have the ticket split options, expanding options, etc… but we still thought there was a better way. That is why we implemented starred posts.
Next to each ticket post you will know see a gray star. Click on the star and it will instantly turn yellow. This helps identify the post as being important. Now whenever you go back to that ticket you will see the important posts and whenever you look at the past tickets by user or by email you will see a star by tickets that have any post starred.
Here are some screens of the new feature. To obtain this new feature upgrade to 2.65.1.