Today, after a long time without releasing any major updates, we have released a new version of Help Desk , marked as 2.61.16.
With this release we have decided to expand the possibilities for our overseas clients, and have provided you with a set of tools you can use in order to customize Help Desk to suit your language needs better. From now on, our products will rely on strfdate() instead of date() native PHP function, so you will be able to use localized values for your language strings. No more English week/month names in your dates! From now on, whatever is your server’s default locale setting, the system will use it. You can read about changing the default locale on your system here.
Since we had to do that sooner or later, and that meant changing a lot of templates (almost all of them are displaying date/times), we decided to finish timezones too. From now on, all date/times displayed by Help Desk will have time offsets applied before displaying. That way you should be able to keep your Help Desk in a different timezone without any problems whatsoever.
This version also introduced a Default Ticket Priority setting. On Manage Priorities page (Settings => General => Manage Priorities) you can now set a default priority, which will be preselected on your Submit Ticket pages. Also, if email comes in without “high/low priority” flag, the ticket will get default priority, not “Normal”.
And last, but not least, public authenticator! We have provided an unencoded /functions/function_user.php file which has all functions for handling users (login/logout). That way, from now on you can modify that file freely and fetch your users from external (client?) database instead of using Help Desk’s.
We also fixed a couple of small, but annoying bugs.
To see a complete announcement about this release, please visit the following thread in our Support Forum:
We are looking forward to hearing from you about using these new features in the future.