Help Desk Software 2.6 – Live Typing Indicator & More…

With the release of ActiveCampaign Help Desk Software 2.6 you will see a number of new changes (and additions) to the script.

Starting with 2.6 we have begun to implement a number of “ajax” enabled features. Such features as spell check, viewing indicator, live typing indicator, auto-refreshing of the queue lists etc… enhance the usability of Help Desk Software.

  • Spell check – We have implemented our LGPL project (ActiveSpell) into Help Desk Software. When turned on it allows for spell checking in the admin and public ticket post areas.
  • Live viewing indicator – From the early beginning of Help Desk Software we have had a viewing indicator. This allows you to see who is viewing the ticket and to avoid working on the same ticket with another admin/operator. With 2.6 we take this one step further. What used to be static (on page load) is now live. So you will be able to see who is entering/exiting the ticket along with who is currently viewing the ticket.
  • Live typing indicator – A brand new feature of 2.6 is our live typing indicator. We took the live viewing indicator one step further and now it will alert you when another admin/operator is typing on the ticket you are currently viewing. This ensures that two admins/operators will not reply to the same ticket.
  • Auto-refreshing of the queue – The main startup page of the customer service software is a common screen for all admins/operators using Help Desk. Prior to 2.6 this page would refresh according to the refresh time set in the “my settings” area. While sufficient for most needs – this also posed certain problems. Starting with 2.6 you will no longer notice a refresh of the page. And when tickets are added or removed from the list you will not lose any checkbox settings in the process.
  • Other changes – 2.6 has a number of smaller changes. Including an updated public/admin interface, improved searching, and more.

Existing clients can download 2.6 through our support center. If you are a new user – you can order or request a 30 day trial.

A trial is worth a thousand words.
Get started today, no credit card required.

 
 
  • Kevin Smith

    The live typing indicator is really cool. It kind of freaked out our support people thinking that somebody is spying on them and they thought the other person could view their typing… Hmmm… a feature to think about for super Admins to monitor people.

  • The first couple times you see the typing or viewing indicator it can catch you off guard (especially if you don’t know the feature exists). We do have some plans to add options for individual users. Such as being invisible, etc…