We have a long history of using product feedback and truly listening to our clients.  In the past we have used a combination of our forum and a feature suggestion form to collect and discuss feedback internally.
A while back we switched everything over to be centralized at feedback.activecampaign.com This allows people to vote on features, suggest new items, and follow the progress of what feedback we are working on along with which items we have completed.
The next time you have an idea for how something could be changed or a new feature that you would find useful – drop by feedback.activecampaign.com and let us know.