How to make web-based support work

A lot of people wonder if they can really make web-based support work for their business. Will clients…

Firefox 3

I'm experimenting a bit with Firefox 3, since the stable release should be out soon. There are still…

The urge to rewrite software

Having previously been a programmer myself, I can attest to very real and maddening phenomenon that affects nearly…

Live Chat: Subtlety goes a long way

One of the recent changes we made with Live Chat's desktop client in v1.18 is very subtle, but…

How to increase e-mail delivery rates, part 2: Getting people to read your message

In the last post, I described in some depth the types of considerations that can help you maximize…

How to increase e-mail delivery rates, part 1: Avoiding spam filters

One of the most frequent questions we hear from people who are looking into or using Email Marketing…

Our artsy-fartsy corner of the city

I love Chicago. On top of the fresh spring flowers that the city plants everywhere every spring (I…

10 Reasons Why I Unsubscribe From Your Newsletter

Here is a short list of reasons why I would unsubscribe from a newsletter. No particular importance on…

Upgrade Patches Now Available!

Next time you visit the download page you should notice a new type of download available. Upgrade Patches.…

Newsletter and promotional copywriting services

ActiveCampaign has a new partner to create newsletter, email and promotional writing content for your email marketing and…