We’ve just released a new version of our Live Chat web software (1.36) along with its Desktop client (1.03). In the web version, we’ve implemented quite a few optimizations to increase speed, particularly with visitors checking in with the server via tracking, and we’re excited about that. But the Desktop client, which hasn’t been updated on our servers in a while, has received quite a few updates — particularly to its look and feel — so we’re really excited about the future of Live Chat in general. If you haven’t yet, you should download the program and give it a try.