The first big change is that all of your ActiveCampaign web software products and licenses are available under a single, centralized login. That includes free trials and free versions of our web software products, as well as any hosted accounts, downloadable software licenses, and even reseller accounts. It’s all in one convenient place, organized, and easy to find.
Everything you need to navigate the support center is all on the left sidebar. Manage Your Products, for example, is where you can go to view all of your serial numbers, to upgrade your licenses, to renew your upgrade/support contract or to add phone support. You can also purchase any add-ons that are available for your product right there under Manage Your Products.
A couple of really useful new features can be found under Download Your Products. Aside for the nifty new tabbed interface (pictured above) that lets you easily sort through the different types of licenses you own, take a look at the top right corner of that image. You’ll see a link for an RSS feed that you can subscribe to to be notified of updates to the products that you own.
You’ll find another great time-saver here when you’re ready to upgrade to the latest version. Between the links for full product downloads and the links to download your add-ons, you’ll find Upgrade Patches. Our system will ask you which version of Email Marketing, Survey Software, Help Desk Software, etc you’re currently using and automatically generate a simple patch that you can upgrade with. The upgrade process is then as simple as uploading the patch files right over top of your existing install and running the updater.php script from your browser. Delicious!
There are couple new things to see and explore in your support center account, which of course we believe are self-explanatory (since we made them.) But we’ll be rolling out additional touch-ups over the next few weeks, so post here if there is anything about the new support center interface that you don’t understand or would like to see work differently.