4 great reasons why you should be doing web surveys

One thing that really amazes me about the Internet is the level of value it's brought to information.…

How to be well-supported

On Thursday I described how to successfully offer web-based support that your customers will love. But what if…

How to make web-based support work

A lot of people wonder if they can really make web-based support work for their business. Will clients…

Firefox 3

I'm experimenting a bit with Firefox 3, since the stable release should be out soon. There are still…

The urge to rewrite software

Having previously been a programmer myself, I can attest to very real and maddening phenomenon that affects nearly…

Live Chat: Subtlety goes a long way

One of the recent changes we made with Live Chat's desktop client in v1.18 is very subtle, but…

Our artsy-fartsy corner of the city

I love Chicago. On top of the fresh spring flowers that the city plants everywhere every spring (I…

When upgrades cost more than the regular license…

It always puzzles me when I find myself in a license situation that simply does not make any…

Pour l’amour de la musique

There's been a lot of intra-office chatter just lately about how to best enjoy music here in the…

Caffeine!…

Lately we've taken to stocking a motley assortment of caffeinated products. You know the kind; you can buy…