Help Desk Mobile

Is your Help Desk mobile? With our latest release of Help Desk, you can access your ticket system…

Customizing the Public Section with Help Desk

An exciting new feature of Help Desk 3 is the ability to customize the public section of the…

Twitter Authentication Change For Campaign Sharing

We recently updated Email Marketing software List settings to include the now mandatory way of authenticating with Twitter,…

How To Create A Widget In Help Desk

With the introduction of widgets in Help Desk, we intend to promote the simplicity of integrating widgets within…

Help Desk JIRA Widget

After announcing support for widgets in Help Desk, and previewing our Basecamp integration, today we're pleased to announce…

Basecamp Widget

Since our Help Desk software now supports widgets (customizable content embedded within the software), we thought it wise…

Widgets In Help Desk

We have introduced widgets into our line of software products - most recently our latest version of Help…

Automation In Help Desk

A powerful new feature of Help Desk 3 is Automation, which is the heart of workflow functionality within…

Introduction To Ticket Views In Help Desk

Our Help Desk software allows you to create custom-filtered ticket list pages based on conditions, called “Views.” Help…

Login As Any User To Administrative Section

We’ve made an update to the user login feature of our Email Marketing software, which allows the main…