How to make better web surveys

In my previous post, I talked about some of the reasons to start doing web surveys. Of course,…

4 great reasons why you should be doing web surveys

One thing that really amazes me about the Internet is the level of value it's brought to information.…

How to be well-supported

On Thursday I described how to successfully offer web-based support that your customers will love. But what if…

How to make them love you anyway

Since we started giving away fully-functional, free versions of our most popular software products with no strings attached,…

How to make web-based support work

A lot of people wonder if they can really make web-based support work for their business. Will clients…

The urge to rewrite software

Having previously been a programmer myself, I can attest to very real and maddening phenomenon that affects nearly…

Our artsy-fartsy corner of the city

I love Chicago. On top of the fresh spring flowers that the city plants everywhere every spring (I…

Pour l’amour de la musique

There's been a lot of intra-office chatter just lately about how to best enjoy music here in the…

New Live Chat Update

Live Chat 1.57 is shaking hands and making its case to the nation for why its the best…

The support contest

Over the years, I've pitched an awful lot of people on the virtues of doing most of the…