ActiveCampaign is expanding our commitment to customer success by introducing a new pillar to our industry-leading Customer Success Commitment.

As part of being the leading provider of CXA, we stay true to the philosophy behind the ActiveCampaign product with these commitments to delivering an incredible customer experience for every ActiveCampaign customer. We express our customer obsession by giving you a platform that delivers best-in-class value, service, trust — and now, access.

Unrivaled access to everything you need to help your business find success

The new access pillar introduces 5 promises that span every area of your business, to give you unrivaled access to everything you need to help your business find success.

These promises are…

The right to respond to every message you receive

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We believe that if someone has the right to contact you, you should have the right to respond. We are the only provider that guarantees that every message you receive from Activecampaign comes from an account that’s monitored by real people.

What this looks like in action:

An example are the emails you receive from ActiveCampaign — we believe that no-reply emails are anti CXA, so you can respond to every single email that we send you, and be confident that someone sees your message. No other company in the industry is doing this now — that’s because the ActiveCampaign team is able to make this human touch possible at scale by using our own platform.

Flexible solutions for companies of every size

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Every ActiveCampaign user has full access to the industry’s only Unified Data Model, which makes customer data across your tech stack accessible and actionable — and allows for tools and services usually only available to large enterprise companies.

What this looks like in action:

ActiveCampaign is continuing to make performance and feature enhancements across our platform as part of our ongoing Customer Love program, which highlights ways we’re listening to you and making improvements to our product and customer experience.

Inclusive to businesses around the world

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ActiveCampaign has customers in over 170 countries, and we’re committed to being accessible in each of them through a platform, content, support, and trainings in multiple languages.

What this looks like in action:

Part of ActiveCampaign’s commitment to our global customers will include plans to establish global data centers, starting in Europe with additional plans to expand localized data residency in the Asia-Pacific regions as the company continues to grow. Furthermore, ActiveCampaign is working towards ISO 27001 certification, the leading international standard on how to manage and process data and safeguard privacy.

Delivering on CXA in every channel

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No one likes to feel they’re talking to a void. That’s why we’re available in the channels you care about — like email, chat, and social. Reach out to us and we’ll respond in a timely manner.

What this looks like in action:

ActiveCampaign doesn’t just talk at you, nor do we put barriers in the way or you talking to us — we’re all about two-way conversations. That’s why we don’t charge extra for live chat support, for example. We simply offer more ways to connect than other solutions. And if you follow us on LinkedIn, Instagram, and Facebook, we’re already ready to jump in and join the conversation.

Your ideas made real for a better platform

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We’re constantly improving our platform to give you the best tools available, and you help drive those changes. We listen to what you tell us will make the platform even better — and make it real.

What this looks like in action:

ActiveCampaign constantly improves its platform to give customers the best tools available to grow their business, and relies on customer feedback to help drive those changes. That’s why ActiveCampaign’s engineering and developer teams make themselves accessible through the Ideas Board, We’ve taken action on a lot of your ideas — like our reimagined Content Manager.

Continued excellence in value, service, and trust

The new access pillar of the Customer Success Commitment joins three existing pillars: value, service and trust. Each of these are equally vital to making ActiveCampaign a valued partner for your business, so ActiveCampaign continues to invest in each pillar.

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Highlights include:

  • The Value Pillar includes a two-year price lock, easy subscription management, and a satisfaction guarantee, and allows customers to pause their account (and keep their data and price lock).
  • The Service Pillar includes free onboarding and migration, unlimited community access, and free online training and support with small group digital Study Hall sessions from ActiveCampaign’s Education Team, offered in multiple languages.
  • The Trust Pillar includes ongoing commitments on uptime, deliverability, and data. Our platform works as hard as you do to protect your data, provide the stability you need, and help you stay compliant.