Posts from Shayla Price:

30 Customer Experience Statistics That Deserve Your Undivided Attention

Southwest Airlines invests in the customer experience by first investing in its employees. Ranked as one of the best...
2 years ago

What is the Customer Lifecycle?

This post was updated on June 13, 2022 The 20th century was a story of mass production. Henry Ford...
2 years ago

Customer Experience Expectations are High. Can You Meet Them?

Is your customer experience this broken? A Walmart shopper noticed a Lego set cost 35% more in the store...
2 years ago

Your Customer Journey Map is Messier Than You Think

This post was updated on June 16, 2022. Is your customer journey a straight line or a squiggle? How...
2 years ago