VP, Product Support
Jessica Hannes is the Vice President of Product Support at ActiveCampaign, where she leads the customer support teams in creating meaningful customer experiences.
Jessica has over 20 years of experience leading all aspects of support in multiple industries. Most recently, she led global product and technical support for Zendesk. Prior to Zendesk, Jessica held positions leading National Operations and Support for Wolters Kluwer, Retention & Placement for Assurant Health, and Customer Care for ACCO Brands.
For 4 years, Jessica sat on the board of directors for Muir Valley, a premier nature preserve and rock climbing destination in the Red River Gorge, Kentucky. Collectively, the board built the strategy and infrastructure for long-term management of Muir Valley, earning the Sharp End Award from the Access Fund in 2014.