Our Customer Success Commitment

We’re so committed to your success, we guarantee it. We’re proud to be the only Customer Experience Automation provider promising excellence in value, service, trust, and access.


You get an industry-leading product for the best value. Flexible options let you pay only for what you need, and add on as you scale.


We provide the best service we can to help you get started and see success faster than you would on any other platform.


Our platform works as hard as you do to protect your data, provide the stability you need, and help you stay compliant.


We give you as much access as possible. That means making ourselves available, as well as our platform, services, and content.


Value Commitment

We will not raise the price of your plan tier for at least two years from the date you sign-up – as long as you remain in the same tier and contact limit. *
Switch tiers up or down to find the best fit for your business. If your account is managed by a Customer Success Manager or you signed an annual contract, contact us and we’ll be happy to discuss ways we can provide the solution that’s right for you.
Are changes to your business causing you to put customer engagement on hold? No problem – we understand and want to help. Pause your billing for up to twelve months without risk of price changes or data loss. Your account and campaigns will be ready when you are.
Instead of charging you for inactive contacts (like those that unsubscribe or bounce), ActiveCampaign only charges you for the contacts you are actively marketing to, no matter how many lists they’re on. This means you don’t pay for anything you’re not using while allowing you to keep all your contacts in a single place.

If you’re not satisfied with ActiveCampaign, reach out to us, and we’ll try our best to make it right.

* Price lock does not account for possible price adjustments resulting from use of integration partners.

Service Commitment

Our tiers are designed to provide everything you need to be successful, including built-in implementation and migration services. We’ll help you choose the best fit for your business, and if you want more than what’s included in your tier, additional services and ActiveCampaign Certified Consultants are available to help.
When you join ActiveCampaign, you don’t just get a product, you get a community committed to your success. That’s why we offer free small group digital onboarding sessions from ActiveCampaign’s Education Team to help you ramp up quickly and get your questions answered in real time.

We bring ActiveCampaign training to you with affordable (and now virtual!) Blueprints sessions that take place year-round. Each session is hosted by a highly trained member of our Education team who provides in-depth instruction in different languages across several time-zones.

Become an automation expert in no time with our robust collection of 800+ pre-built recipes and recommended automation flows. We’re even offer Predictive Recipes, which provide in-platform suggestions about which automations might be the most useful for your business as you look to grow and support your customers.

We regularly update our Help and Education centers with comprehensive Help articles, webinars, and videos that explain everything from getting started to building an advanced automation. You can also reach out to us via email or chat with any questions—our knowledgeable Support team is standing by to help.

Discover other ActiveCampaign customers who have similar goals or use cases, and get advice from other customers who have done it before. Quickly get feedback, crowd-source solutions, and learn about new feature updates.

One of the biggest hurdles for small businesses is knowing how to get started, and feeling confident in what you’ve set up. We provide email template recommendations and guides so you have “how-to” knowledge at every turn.

Search our directory of strategic consultants to find someone with the right skills and strengths to help you implement any process in ActiveCampaign.

Trust Commitment

Compliant: Our highly customizable product and infrastructure helps ActiveCampaign customers maintain compliance with standards like GDPR, HIPAA, and CCPA, so you can grow revenue without sacrificing customer trust.

Customizable: In addition to industry-leading compliance standards, we offer highly customizable session management, and a simple, yet secure, password policy to ensure your customers’ data is safe. Review our security bundle to see just how we go above and beyond for our customers.

Automated: We’re proud of our engineers, and support them with leading security scanning tools that work across every stage of product development and our live environment. We scan code and infrastructure daily, to automatically detect anomalous activity before your data is ever at risk.

Proactive: Data forms the bedrock of your business. Our business is protecting it. We go beyond baseline security measures with offensive engagement that allows us to find and correct vulnerabilities faster than they can be exploited by malicious parties. You can be confident your data is protected.

Our goal is to ensure continuous availability of our platform. We work hard to make sure the product is accessible when you need it.
Your customer data outlines the history of your relationships. When you partner with ActiveCampaign, your data is always yours. If you decide to leave ActiveCampaign, we make it easy for you to take your data with you. If you just need a break, we will maintain your records for up to a year.
We have a team of specialized experts that exclusively handle deliverability. In addition to their dedication in maintaining deliverability across our customer base, they share best practices to ensure you have what you need to be successful, and provide accessible group and individual deliverability education.
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Access Commitment

We believe that if someone has the right to contact you, you should have the right to respond. We are the only provider that guarantees that every message you receive from Activecampaign — across email, social, or text — comes from an account that’s monitored by real people who will see your reply.

ActiveCampaign has 150,000+ customers in over 170 countries, and we’re committed to being accessible in each of them through a platform, content, support, and trainings in over 6 languages.

We’re constantly improving our platform to give you the best tools available to grow your business, and we look to you to help drive those changes. That’s why our engineering and developer teams are accessible to you through our Ideas Board — we’re constantly including what you tell us will make the platform even better for you.

We believe all businesses should have what they need to create amazing customer experiences. Every ActiveCampaign user has full access to the industry’s only Unified Data Model, which makes customer data across your tech stack (including 870+ integrations) accessible and actionable — and allows for tools and services usually only available to large enterprise companies.

No one likes to feel they’re talking to a void. That’s why we’re available in all the channels that you care about — like email, chat, and social. Reach out to us and we’ll make sure we respond in a timely manner.

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