Example Usages
SupportTrio is the most robust web-based support solution on the market. It provides a full-featured knowledge base, the ability to receive and respond to tickets by e-mail, and extreme flexibility in the way that tickets are sorted and assigned.
This flexibility means that SupportTrio is not only a solution for managing requests from clients, but also for managing departmental helpdesks, processing departments, order fulfillment, or any other scenario where an ever-changing queue of tasks flows in from outside your department.
Ideal For Tech Support
SupportTrio is ideally suited to handling technical support requests, whether they originate from within your own company or from your clients. Requests can easily be routed to the techs most knowledgeable about the particular issue, and can be assigned, prioritized, and replied from within SupportTrio's intuitive web interface.
Any Department, For That Matter
Any department that receives requests from clients or from elsewhere in the company can benefit from SupportTrio's smooth handling of incoming requests. E-mail alerts and confirmations can be sent out automatically to indicate that new tickets are waiting in the queue, allowing workers to effectively manage a wide range of tasks in a way that maximizes efficiency and effectiveness.
SupportTrio departments can be set up to automatically collect certain information when new tickets are submitted, ensuring that all pertinent information is included with the ticket the first time. What's more, SupportTrio allows you to set up an unlimited number of satellite helpdesks, so that each department in your organization can have its own separate helpdesk interface and ticket categories.
Customer Service
Communications with clients often go back and forth as you struggle to understand the issue and collect all pertinent information. Attempting to manage these messages through e-mail can be a nightmare. SupportTrio automatically collects all related e-mails into a single ticket, which can be browsed through all at once. Tickets disappear while you await information from the client, and reappear in your queue when that information arrives. The client can add onto the ticket by simply replying by e-mail, and they can view all the responses to their ticket through the software's web interface. SupportTrio takes care of all the technical and organizational problems, so you can focus on getting the job done.
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