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Custom Statuses |
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Smarty Templates |
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Multi-Level Departments with Department Nesting |
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Image Verification |
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Utilities Page |
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Block Users |
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Quick Assign |
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Message Break Detection |
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Stick & UnStick Tickets |
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Spell Check |
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Custom Registration Fields |
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RSS Ticket Notification Feeds |
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Email Actions |
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Avatars |
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Import Public Users |
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TrioLive Integrates With SupportTrio Help Desk Solution |
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View Tickets Related To Your Visitor |
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Automatically Turns Ticket ID's Into Links |
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User Account Integration |
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SupportTrio Shows Ticket Specific Chats When Viewing Tickets |
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TrioLive Chat Transcripts Show Ticket / User Information |
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Ticketing Overview |
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Satellite Desk Settings |
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Customization Integration Documents |
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Email to Email Capabilities |
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Free Installation |
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Web Based Setup Wizard |
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Departmental Routing |
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Email to Email Attachments |
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ActiveCampaign's Support Center |
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Central Language File |
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Required Fields |
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POP or PIPE Options |
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Phone Support |
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Full CSS Customization |
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Optional Fields |
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Dynamic Email Detection |
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Included Support and Upgrades |
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Administrative and Non-Administrative Access |
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Closed Ticket Page |
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Bold, Italics, Underlining, Code and Quoting Text |
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Email Notification Options |
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Adding Support and Upgrades |
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Reports |
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Auto-Creation of User Accounts |
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How Installation Works |
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Integrated Knowledge Base |
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Modify User Information |
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Satellite Desks |
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Email Account Settings |
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How Upgrading Works |
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To-Do List |
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Color Coded Ticket Status / Filtering |
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Field Specific Help Bubbles |
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Email Filters |
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File Library |
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Quick Knowledgebase Access |
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Troubleshooting |
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Mail Sending Options |
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Server Status Monitor |
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Convert Ticket to KB Article |
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Calendar |
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Address Book |
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Multiple Admin Ticket Views |
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Messaging |
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Editing Ticket Contents |
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Email Users |
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Assigning Tickets |
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Collapsible / Full Ticket View |
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Assign Me Button |
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Printing / Saving Tickets |
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Open Tickets for Clients |
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Resolving Tickets |
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Subscribing to Tickets |
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Closing Tickets |
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Ticket Deletion |
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Ticket Department Assignment |
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Ticket Priority |
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Attaching Files |
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Forwarding Tickets to Email Addresses |
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Inserting Saved Responses |
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Export Options |
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Administrators Que Graph |
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Department Que Graph |
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My Report Settings |
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Create Custom Ticket Priorities |
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Spell Check Your Ticket Response |
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CC Ticket Information |
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"Eye" Icon Notification |
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Another Operator is Viewing |
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