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Feature Tour
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Smarty Templates All public and admin pages use smarty templates allowing you to customize the look and feel or to add custom pages. You can easily modify the HTML from any or all pages/screens. Email templates, when not in the database, are also in template files. |
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RSS Ticket Notification Feeds RSS notification feeds for admins and public users. For new ticket notifications, assignment notifications, and ticket update notifications. |
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Ticketing Overview SupportTrio allows you to easily track, manage, and respond accurately to your visitor's support queries. It eases your support load and provides better support management. The user and the visitor can track and update support tickets through a centralized location. Ticketing avoids the inherent confusion and pitfalls of email support. The tickets are archived and can be accessed at a later date. |
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Web Based Setup Wizard Have your script online in minutes using our web based setup wizard. Simply upload the files from our distribution, change several permissions as detailed, and run the wizard. Or, request a basic setup and let us setup the script for you. |
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Central Language File With our central Public and central Admin language files you can easily translate the software to fit your language needs. Additionally, you are then able to set the default language, admin users can set their own language preferences, and visitors in the public section can easily change their language settings. |
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LDAP & External Login Source Options SupportTrio includes a powerful user system for managing users. It also allows you to connect any number of external login sources into the software in a seamless and efficient manner. You are able to connect to any external sources by using one of our preset login sources or creating your own. Connect to external databases (MySQL, MSSQL, PostgreSQL, Oracle, Etc...), any Active Directory / LDAP source, or literally any other source by using custom login source files. |
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Full CSS Customization Customize fonts, font colors, table colors, and more through a central CSS file. |
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Administrative and Non-Administrative Access Create multiple admin users with unique permission and departmental access. Create and manage non admin users with no administrative access. |
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Collapsible / Full Ticket View In both the Public and Administrative section, there is an option available that allows for two different types of ticket views. The Classic view gives viewers a comfortable forum type layout, and the option to use the Collapsed view gives you the ability to close certain posts using JavaScript functions. The Collapsed view leaves more room when tickets start to crowd the screen during longer support issues. |
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Printing / Saving Tickets The main ticket page give administrative users the ability to save tickets and also the option to print the tickets. A separate window opens for a better printing format. |
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Spell Check AJAX Spell check for public and admin option. (Requires PSPELL / For Ticket Posts) |
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