Our products may very well come with your language included! To find out, simply check the languages dropdown to see what languages are available. If your language is not included in the list, do not despair: it is simple to translate our products into each of the languages you enjoy.In your... 0.00
- 01/07/2008
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SupportTrio 2.50 introduces a new way to customize the look and feel of both public and admin section of your SupportTrio by using the Smarty Templating Engine. Template sets can be found (and new template sets should be placed in) the "templates" directory.SupportTrio comes with two templates:... 0.00
- 01/04/2007
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You can create an entire web site by using only our products. Our products are written in a way that allows our clients to create custom web pages, which expand the functionality of the application by adding features.
So far, this feature is limited to the public side only. In order to... 0.00
- 06/30/2009
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Please note that this article pertains only to version 2 of our Help Desk software. For version 3, please click here.To modify your ticket id format you can open the following file:/supporttrio/functions/function_custom.phpand look for the function:function create_tid()Comments are included in... 0.00
- 08/04/2010
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In order to modify the header and footer of public pages you would need to modify this file: templates/main-template.tpl.htm 0.00
- 07/13/2006
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Question: Is there a way to have the software open (after user login) directly to the submit page instead of the main page? We would like to have a login feature on our main website which then takes you to the submit page. All of the submissions need to be private.Answer: Yes, that is possible.The... 0.00
- 01/23/2007
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KnowledgeBuilder currently has a restriction to search only in article contents for the phrase a public user has entered. Since there is a lot of SupportTrio/KB users that keep the matching string in the article title, we have provided our distribution with an additional file that will let you... 0.00
- 10/16/2008
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The public users cannot see the submitted custom fields for the ticket because the system was not designed in such a way, and custom fields can hold some sensitive info that might not be wise to show on an unsecured page.However, we do pass those fields to the template, so if you wish to display... 0.00
- 06/19/2007
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We receive many requests at ActiveCampaign, and one very common request is to change our authentication scheme to incorporate a different system, whether that be ldap, another database -- you name it. It happens often enough that we have, for some time, left unencoded our authentication code so... 0.00
- 08/15/2008
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Here is a list of files that you can directly modify the source of.
supporttrio/contextAll files in this folder can be modified. A file for each page of the public section. IE: adding a ticket, troubleshooting page, etc..
supporttrio/functionscontext.php > Switch... 0.00
- 11/27/2007
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Most people use a variety of programs on their website; one to manage their forum, another to handle trouble tickets, another still to send their email. An often-requested feature is to use one or another of these programs to authenticate, so that users don't have to maintain more than one login... 5.00
- 11/10/2010
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